“I’ve had this laptop for 2 weeks and the mouse/screen is already freezing up. All I have done is some light work and internet browsing. I haven’t even downloaded anything yet. How do I get it to stop freezing/locking up? It happens ALOT!”
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Took mine back because of problems from the start. Freezing cursor is a known issue, if that's what you mean. Use your manufacturer warranty if you need a replacement, but if you're past Best Buy's tiny return window, you're stuck with it and have to deal with HP within it's first year.
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