Questions & Answers

Q: QuestionIs this phone unlocked UMTS/HSPA (850/1900 Mhz) handset?

Asked 9 years ago by amunk.

• A:Answer Yes it is

  Answered 9 years ago by MendezVerified Purchase

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Q: QuestionDoes this work with Tracfone service?

Asked 9 years ago by Brandy.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer Should, if you are on the AT&T or T-Mobile network through Tracfone

  Answered 9 years ago by AGX1Verified Purchase

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Q: QuestionIs it possible to use 4G in Brazil?

Asked 9 years ago by Gust1992.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer Hello, this is the US version of the Nexus 6P and it is unlocked for US networks. Please check with your local carrier to see if the Nexus 6P supports the frequency bands in your country. The bands supported by the Nexus 6P in the US are as follows: GSM/EDGE: 850/900/1800/1900MHz UMTS/WCDMA: B1/2/4/5/8 CDMA: BC0/1/10 LTE (FDD): B2/3/4/5/7/12/13/17/25/26/29/30 LTE (TDD): B41 CA DL: B2-B2, B2-B4, B2-B5, B2-B12, B2-B13, B2-B17, B2-B29, B4-B4, B4-B5, B4-B13, B4-B17, B4-B29, B41-B41 (NS)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionDoes this phone have traditional Chinese as a language option? Also, what does the warranty cover by the manufacturer?

Asked 9 years ago by Kenken.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer It absolutely works with traditional Chinese. The warranty covered is one-year and it may get extended if you use certain credit card to purchase the phone.

  Answered 9 years ago by Chen

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Q: QuestionHow is the call quality?

Asked 9 years ago by Curtis.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer I personally use verizon and the call quality is very good. The only hickup i would say there is, is that sometimes the speaker phone seems a little quiet

  Answered 9 years ago by GandolfVerified Purchase

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Q: QuestionWill this phone work on VoLTE

Asked 9 years ago by Venkatram.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer Thank you for reaching out to us Venkatram. Yes, the Nexus 6p does have VoLTE compatibility. (SG)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionWill the 6P work as a stand alone GPS device without having a data connection?

Asked 9 years ago by Anonymous.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer Yes. The Nexus 6P will work as a stand-alone GPS device as long as you have a WiFi connection. (NS)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionMy phone keeps turning off randomly even though it has full charge and it turns off a lot for no single reason during important situations and it stays turned off for a long time. What does this mean and who should I contact for help

Asked 9 years ago by Abe.

• A:Answer We'd like to assist in getting your Nexus 6p performing perfectly. To troubleshoot the issue you are encountering we recommend you follow these steps: Tap the Settings icon > Tap Apps > Scroll to and tap the application > Tap Storage > Tap CLEAR CACHE. Also, make sure the phone storage is not full. If you see a change after performing these steps you can contact us at 1 (888) 548-2934 and we will be happy to help you find a solution. (SV)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionI bought this for my son 2 monthes ago and he dropped it and broke the screen is that covered under the warranty

Asked 9 years ago by Shyone2442.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer Hello Shyone2442, I'm afraid that damage is not covered under the manufacturers warranty, however we do offer some non warranty repair services that may be able to assist you. I recommend giving our customer support a call and they can assist you further. That number is 888-548-2934, we hope to hear from you soon. (DM)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionIs this model A1(north america) or A2(global) ?

Asked 9 years ago by Ivan.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer A1. Bestbuy only carry US version , not globe version

  Answered 9 years ago by Jerry

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Q: QuestionWould this phone works for tmobile?

Asked 9 years ago by sunhsuan.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer Yes! I use mine with T-Mobile.

  Answered 9 years ago by jaco2017

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Q: Questiondoes it support bands 12, 13, 17?

Asked 9 years ago by Anonymous.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer The LTE BAND B12/17/13 supported

  Answered 9 years ago by Jerry

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Q: QuestionWill this phone work in El Salvador?

Asked 9 years ago by Nancy.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer Yes

  Answered 9 years ago by Kentlee

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Q: QuestionWill this phone work in Uganda and when I am here in the USA just by changing the sims card??

Asked 9 years ago by Ugandan.

• A:Answer Hello Ugandan, this is the US version of the Nexus 6P and it is unlocked for US networks. Please check with your local carrier to see if the Nexus 6P supports the frequency bands in your country. The bands supported by the Nexus 6P in the US are as follows: GSM/EDGE: 850/900/1800/1900MHz UMTS/WCDMA: B1/2/4/5/8 CDMA: BC0/1/10 LTE (FDD): B2/3/4/5/7/12/13/17/25/26/29/30 LTE (TDD): B41 CA DL: B2-B2, B2-B4, B2-B5, B2-B12, B2-B13, B2-B17, B2-B29, B4-B4, B4-B5, B4-B13, B4-B17, B4-B29, B41-B41 (AI)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionI have ZTE Warp Elite on Boost Mobile. Will the SIM and network work? Please answer only if you have activated the 6P on Boost Mobile. Thanks.

Asked 9 years ago by nunojedi.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer Hello nunojedi, as long as your current SIM is a nano SIM it should work just fine. The Nexus 6P is compatible with the Boost Mobile network. (AI)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionWhat sub-model is this? A1 (north-america) or A2(global) ?

Asked 9 years ago by Andy.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer A1

  Answered 9 years ago by Jerry

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Q: QuestionIs it the A2 (Global) or the A1 (North America) model?

Asked 9 years ago by Salord.

This question was asked about the related product: Huawei - Google Nexus 6P 4G with 32GB Memory Cell Phone (Unlocked)

• A:Answer Hello Salord, this is the US version of the Nexus 6P and it is unlocked for US networks. The bands supported by the Nexus 6P in the US are as follows: GSM/EDGE: 850/900/1800/1900MHz UMTS/WCDMA: B1/2/4/5/8 CDMA: BC0/1/10 LTE (FDD): B2/3/4/5/7/12/13/17/25/26/29/30 LTE (TDD): B41 CA DL: B2-B2, B2-B4, B2-B5, B2-B12, B2-B13, B2-B17, B2-B29, B4-B4, B4-B5, B4-B13, B4-B17, B4-B29, B41-B41 (AI)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionWhen does the sale end?

Asked 9 years ago by Ditto.

Q: Questioni want to know if theGoogle Nexus 6P 4G with 32GB can work in peru?

Asked 9 years ago by chollum2014.

• A:Answer Hello chollum2014, this is the US version of the Nexus 6P and it is unlocked for US networks. Please check with your local carrier to see if the Nexus 6P supports the frequency bands in your country. The bands supported by the Nexus 6P in the US are as follows: GSM/EDGE: 850/900/1800/1900MHz UMTS/WCDMA: B1/2/4/5/8 CDMA: BC0/1/10 LTE (FDD): B2/3/4/5/7/12/13/17/25/26/29/30 LTE (TDD): B41 CA DL: B2-B2, B2-B4, B2-B5, B2-B12, B2-B13, B2-B17, B2-B29, B4-B4, B4-B5, B4-B13, B4-B17, B4-B29, B41-B41 (AI)

  Answered 9 years ago by Huawei Customer Care

  
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