Questions & Answers

Q: QuestionDoes this watch track sleep and can you control music

Asked 9 years ago by ndnwife.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Silver Stainless Steel with Stainless Steel Mesh

• A:Answer Your phone is the controller. So if you load a sleep app to your phone you can track sleep either on your phone or your watch... One they are synced. This is true of all the APS... Like fitness tracker.. heart monitor... Drinking water reminder... Calenders etc etc. music is the same .. app on phone . When you select music on the watch it plays on your phone. It's a really nice watch and works great with my phone BUT. You can't be very far away from your phone or you lose internet connection! Enjoy..

  Answered 8 years ago by MichiVerified Purchase

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Q: QuestionI purchased this watch after a Huawei rep said it was yellow gold and it came rose gold...

Asked 9 years ago by Kev7.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel Links - Gold

• A:Answer We are sorry to hear you weren't satisfied with the color of your watch. Our buyer's remorse policy states that you can return the watch within 15 days of purchase ,unless you are in California, in which case you can return the smartwatch within 30 days of purchase. (SP)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionIs the gold on this watch a rose gold color? Seen a lot of reviews saying it is rose gold, only want to buy if it isn't.

Asked 9 years ago by Kev7.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel Links - Gold

• A:Answer No. The gold seen on this specific Huawei watch is a yellowish gold, not rose gold. (NS)

  Answered 9 years ago by Huawei Customer Care

  
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Q: Questionwhat app can you use so I can read text messages from my phone to the smart watch?

Asked 9 years ago by Anonymous.

• A:Answer I just use the messenger app that's already built in ... I assume it's the Google messenger app

  Answered 8 years ago by YaBoiVerified Purchase

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Q: QuestionAside from vibrate, is there an option for sound for notifications?

Asked 9 years ago by Juri.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Silver Stainless Steel with Stainless Steel Mesh

• A:Answer There is also a low BUZZ

  Answered 8 years ago by DonJaiDeeVerified Purchase

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Q: QuestionHi, in March I'm going to be in Miami. Are you going to have stock to pick up at the store? Thank you. Greetings.

Asked 9 years ago by LeoAcosta.

Q: QuestionWill I be able to receive and respond to text messages over wifi without my phone being nearby? For example if I left my phone at home (on and connected to wifi), would I be able to text through my work wifi via this watch?

Asked 9 years ago by K.

This question was asked about the related product: Huawei - Smartwatch 42mm Stainless Steel - Silver Stainless Steel with Stainless Steel Mesh

• A:Answer No, in order to interact with the phone you must be paired with and nearby your smartphone. [sv]

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionIs this watch compatible with the new Google Pixel phone? It says it's compatible with Android but want to make sure it's all android devices.

Asked 9 years ago by Kbez1.

• A:Answer Yes it is it works very well with my Pixel Xl. I have been very happy!

  Answered 9 years ago by BigpapaVerified Purchase

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Q: QuestionCan I get Facebook alerts on this watch? Thank you.

Asked 9 years ago by IowaDave.

• A:Answer Yes, I'm not a huge facebook user but get both facebook updates and facebook messenger updates.

  Answered 8 years ago by rickVerified Purchase

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Q: QuestionI'm petite - Does the watch come in sizes smaller than 42? Are there any interchangeable bands?

Asked 9 years ago by Littlebit.

• A:Answer Yes. Depending on the type of strap you have, you can make personal adjustments to the size and length using the interchangeable bands or by visiting a professional watch dealer. - Stainless steel mesh strap: Please adjust the strap yourself so that it fits your wrist. - Leather strap: First try adjusting the strap yourself so that it fits your wrist. If the strap does not fit comfortably using the existing holes, please take your watch to a professional dealer (for example, a Huawei Watch retailer or jeweler) for adjustment. - Stainless steel link bracelet: A special tool is needed to adjust the bracelet. To prevent any accidental damage to your watch, please take it to a professional dealer (for example, a Huawei Watch retailer or jeweler) for adjustment. (NS)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionI can't access a couple of the apps or functions (heart rate, fitness, microphone, etc...) on my watch because of the screen overlay. How do I get rid of it

Asked 9 years ago by Fighton10.

• A:Answer We suggest that you try a factory reset on your smartwatch by holding down the button for sixty seconds until the watch reboots. If your problem still persists please call Huawei support at 1-888-548-2934. (SP)

  Answered 9 years ago by Huawei Customer Care

  
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Q: Questionwill all or most of the apps on your phone be available on the watch like the Samsung or apple watches?

Asked 9 years ago by trojan10.

• A:Answer Not all but any that are Android Wear compatible. Best way to tell is if a app has a little watch icon below the "Whats new" area in the app store.

  Answered 8 years ago by NickVerified Purchase

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Q: QuestionIs the above huawei smartwatch 42mm stainless steel watch can receive and call through the built in speaker in the watch itself

Asked 9 years ago by Anwar.

• A:Answer Hello Anwar, yes you are able to take calls through the watch. When you receive a call on your phone, you can answer or reject it on your watch. After answering the call, you can start talking using your watch. Open the Phone application on your watch to initiate a call (by selecting a contact and calling this contact on the dialer). After the call is answered, you can start talking using your watch. (SG)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionCan I swim in this watch?

Asked 9 years ago by Miah39.

• A:Answer No, I don't believe so...

  Answered 8 years ago by kwoolVerified Purchase

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Q: QuestionHello, Will this work on a rooted HTC One M8 running a Custom ROM?

Asked 9 years ago by VR.

• A:Answer Hello VR, unfortunately we cannot guarantee that the Huawei watch will work with a rooted device. (AI)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionDoes this watch have a (silent) vibrating alarm that I can use to wake me without waking my spouse? Would I need to download an app for such an alarm and if so would that app be able to be used on iPhone?

Asked 9 years ago by SilentAlarm.

• A:Answer Yes it has that feature

  Answered 8 years ago by simorghVerified Purchase

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Q: Questioni see that the watch is 185mm in length for the band my question is does it come with extra links or where can i get extra links for it and will the moto 360 2nd gen band fit it

Asked 9 years ago by Drifter.

• A:Answer The "extra" links are on the band already which is quite large in the first place, you have to remove some to make it smaller. I believe the Moto 360 uses a 22mm band and this watch uses a 22mm band as well BUT the connector is 18mm. So it will not work unless it has removable links in which the inside is 18mm.

  Answered 8 years ago by NickVerified Purchase

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Q: QuestionCan I use the watch as a gps for golfing ? Will it connect to the golf app I use on my phone ?

Asked 9 years ago by Sirwilliam.

• A:Answer There is no GPS built into this watch.

  Answered 8 years ago by rvaidyanVerified Purchase

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Q: QuestionCan you take/place a call with this watch while my phone is in my purse/pocket? Can I talk into it and hear caller both thru this watch? (Dick tracy style)

Asked 9 years ago by RooRoo.

• A:Answer Hello RooRoo, yes you can use the watch Dick Tracy style. :) The most recent Android Wear update enabled the speaker inside the watch making it so that you can make and receive calls with the watch and even respond to text messages directly from the watch. (AI)

  Answered 9 years ago by Huawei Customer Care

  
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