Questions & Answers

Q: QuestionWhat is the battery life of the Normatec Elite?

• A:Answer The Normatec Elite has a battery life of up to 4 hours.

Q: QuestionHow many levels of compression does the Normatec Elite offer?

• A:Answer The Normatec Elite offers 7 levels of compression for a customized experience.

Q: QuestionDoes the Normatec Elite have a feature for targeted pressure?

• A:Answer Yes, the Normatec Elite features ZoneBoost technology, allowing you to target specific areas with increased pressure.

Q: QuestionIs the Normatec Elite travel-friendly?

• A:Answer Yes, the Normatec Elite is TSA approved for carry-on, making it convenient for travel.

Q: QuestionWhat is the pressure range of the Normatec Elite?

• A:Answer The Normatec Elite has a pressure range of 30-110 mmHg.

Q: QuestionCan I use the Normatec Elite on individual legs?

• A:Answer Yes, HyperSync technology allows you to use the Normatec Elite on both legs simultaneously or individually.

Q: QuestionWhat is this

Asked 1 year ago by Laurie.

• A:Answer The Normatec Elite is the latest iteration of our Normatec compression therapy line. This device has our patented Pulse technology that delivers precise treatment to 5 overlapping compression zones and replicates the natural way our muscles pumps fluids through the legs. By doing this, the Normatec Elite will temporarily increase the circulation in your legs, reduce muscle pain and aches, and help with lymphatic drainage.

  Answered 1 year ago by Hyperice

  
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Q: QuestionCan I change this purchase if I don’t like it?

Asked 1 month ago by Moe.

• A:Answer If purchasing through Best Buy, please read their return and exchange policy to get further information.

  Answered 1 month ago by Hyperice

  
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Q: QuestionWhat is the range in size for thigh and calf circumference?

Asked 2 months ago by Helpingfriend.

• A:Answer Our standard Normatec Elite size will accommodate up to a 29 inch thigh circumference. If you have any questions regarding the best sizing for you, please reach out to our team at [email protected], and one of our agents would be happy to help!

  Answered 2 months ago by Hyperice

  
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Q: QuestionDoes it work for lymphedema?

Asked 5 months ago by Anonymous.

• A:Answer While our customers have used our Normatec 3 to help with lymphedema and swelling, our customers safety and health is our first priority. If you have specific questions or concerns about using our products, we highly encourage consulting your physician since he/she has the most knowledge on your personal health records and how this technology will work on your body. For more information about how our Normatec lines helps with lymphedema, please visit this link to our site: https://hyperice.com/blog/treatment/compression-boots-for-lymphedema/

  Answered 5 months ago by Hyperice

  
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Q: QuestionCan I take this on an airplane overseas and can I charge it overseas

Asked 9 months ago by Kaouter.

• A:Answer All Hyperice products are TSA approved for carry-on. Due to the rechargeable lithium-ion battery, they are not allowed to be checked in beneath cabin. The Normatec Elites also come with a world voltage capable power supply (100-240V), so all you would need to charge internationally is an adapter to fit the outlet.

  Answered 9 months ago by Hyperice

  
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Q: QuestionI would like to use this product overseas at times, does this charge using 220V in Europe??

Asked 10 months ago by DualPower220v.

• A:Answer The Normatec Elite comes with a world voltage capable power supply (100-240V) which will allow it to be charged internationally with an outlet adapter!

  Answered 10 months ago by Hyperice

  
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Q: QuestionHow can you connect both the hip and arm to the Hyperice - Normatec Elite? Elite is battery powered vs the hip and arm attachment are hose.

Asked 11 months ago by SUE.

• A:Answer The Normatec Hip and Arm Attachments are only compatible with the Normatec 3 system, as that system has the separate control unit and connection hose that is needed. Since the Normatec Elites have the control unit and hoses all contained within the leg attachments, they will be for the legs only.

  Answered 11 months ago by Hyperice

  
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Q: QuestionNot sure if there is an issue with the boot, sometimes it will not go past zone 2 (the calf) it worked a couple times in all zones . On the boot controller the zone boost on good up to (2)?

Asked 1 year ago by Mark.

• A:Answer It sounds like some of the active zones may have been turned off on your device. Please reach out to our team at [email protected] and one of our agents would be happy to troubleshoot and help get them turned on again for you!

  Answered 1 year ago by Hyperice

  
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Q: QuestionIf you have a problem with the boots before the first year is up whats the procedure to replace them. The zipper keeps busting out.

Asked 1 year ago by Mike.

• A:Answer Sorry about this issue! Please reach out to our team at [email protected] and one of our agents would be happy to help and resolve this!

  Answered 1 year ago by Hyperice

  
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Q: QuestionHow loud are they compared to the original? I got the boots ~2019 and hate how loud they are when the air gets filled and released.

Asked 1 year ago by Loudness.

• A:Answer Thanks for reaching out! With each new Normatec device that is launched, our team does work to make them as quiet as possible. Our Normatec Elite system is our newest device and has the most advanced technology in it to date. As a whole, the control unit on the Elites will be quieter than the device you received in 2019. Also, to note, you may hear a difference due to where the control unit is located. The Normatec Elite has the control units built into the sleeves and may be closer to you than the older Normatec control units since those had a separate system and connection hose.

  Answered 1 year ago by Hyperice

  
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Q: QuestionI would like to order these in medium but can't determine the size.

Asked 1 year ago by Sizing.

• A:Answer There are three different size options for the Normatec Elites as they come in short, standard, and tall lengths. The size option offered at Best Buy is the standard size.

  Answered 1 year ago by Hyperice

  
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Q: QuestionDoes it come in three sizes like the previous version?

Asked 1 year ago by MomOfAthletes.

• A:Answer The Normatec Elites do come in the same short, standard, and tall sizes that the Normatec 3 Leg Attachments come in. Please contact us at [email protected] if you need help determining what size would be best for you!

  Answered 1 year ago by Hyperice

  
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Q: QuestionNormatec Elite ZoneBoost won’t work, only Zone 1 keeps cycling - what is wrong?

Asked 10 months ago by TA.

• A:Answer Please reach out to our team at [email protected] and one of our agents would be happy to troubleshoot and resolve this issue for you!

  Answered 10 months ago by Hyperice

  
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