Questions & Answers

Q: QuestionThe bottom of the microwave door was damaged and I need to replace the door but the part number 19870000A03154 mentioned in an earlier thread is mo longer available. Is there a different part number now? Model number on microwave is NS-OTRC15SS9

Asked 3 months ago by JBLakeside.

Q: QuestionInside the microwave/convection oven there is a square cardboard piece covering the exhaust port. It is approx. 4" x 4". It has four small tabs that fit into slots. This piece tore, do you need it?

Asked 7 months ago by reinell30.

• A:Answer Yes it is a shield

  Answered 2 months ago by RichardjdVerified Purchase

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Q: QuestionI need step by step to use convection oven

Asked 9 months ago by Kj.

Q: QuestionThe inside of the microwave convection oven has four white plastic hooks to hold a shelf. Where can I buy the shelf?

Asked 1 year ago by camoreno.

Q: QuestionDoes the glass tray and all the plastic pieces used for the glass tray need to be removed when using the oven in convection mode?

Asked 1 year ago by Damon.

• A:Answer When using the Insignia™ 1.5 Cu. Ft. Convection Over-the-Range Microwave in convection mode, you do not need to remove the glass tray or the plastic pieces that support it. The glass tray can remain in place to help ensure even cooking. However, always make sure that any cookware you use is suitable for convection cooking and can withstand the high temperatures. If you have any other questions or need further assistance, feel free to ask!

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionMy mom has this microwave in her RV and the glass turntable broke. I can't seem to find a replacement part online and I'm struggling to find dimensions for the part to see if I could locate a universal one that would work. Does anyone have suggestions?

Asked 1 year ago by Jermain.

• A:Answer The glass turntable for the Insignia™ 1.5 Cu. Ft. Convection Over-the-Range Microwave typically has a diameter of 13.6 inches. If you’re looking for a universal replacement, you can search for a 13.6-inch microwave turntable that fits the turntable support ring in your mom’s microwave. Here are a few steps to help you find a suitable replacement: 1. Measure the Diameter: Confirm the diameter of the broken turntable to ensure it matches the 13.6 inches. 2. Check the Turntable Support: Make sure the replacement turntable has the same type of support (e.g., three or four notches) to fit properly on the turntable ring. 3. Search for Universal Turntables: Look for universal microwave turntables online or at local appliance stores. Many universal turntables are designed to fit a variety of microwave models. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow do I find the door latch part number

Asked 1 year ago by Anonymous.

• A:Answer Where can I find this part?

  Answered 5 months ago by Anonymous

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Q: QuestionCan this microwave b used on a countertop?

Asked 1 year ago by Shaun.

Q: QuestionIs this unit convertible for rear back exhaust?

Asked 1 year ago by RVowner.

• A:Answer Yes

  Answered 2 months ago by RichardjdVerified Purchase

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Q: QuestionDoes it have a breathing hood?

Asked 1 year ago by Tk.

• A:Answer Hi Tk! we appreciate your interest in our Insignia™ - 1.5 Cu. Ft. Convection Over-the-Range Microwave - Stainless Steel. Yes, it is equipped with ventilation hood. For more product information, you can check the link below and go to features and download the user's manual. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-1-5-cu-ft-convection-over-the-range-microwave-stainless-steel/6174502.p?skuId=6174502

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhere can I get parts for this microwave, my door handle broke.

Asked 1 year ago by Dmack.

• A:Answer Hey there, Dmack! Thank you for raising this concern to us. To get a replacement door assenbly for your Insignia™ - 1.5 Cu. Ft. Convection Over-the-Range Microwave, you may visit partstore.encompass.com and search for the part number 19870000A03154. Have a nice day! - James | Insignia Support | https://www.bestbuy.com/site/insignia-1-5-cu-ft-convection-over-the-range-microwave-stainless-steel/6174502.p?skuId=6174502

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhen opening the microwave door, does the edge of the door protrude further left? The spot I'm installing it will be flush with a wall on the left.

Asked 2 years ago by DoorClearance.

Q: Questionwe are trying to get this microwave shipped to best buy in fargo ND or baxter MN when will it be available?

Asked 2 years ago by Anonymous.

Q: QuestionWhat is the width when the door is open?

Asked 2 years ago by Width.

Q: QuestionThis offering meets our very specific requirements, but isn't available now - when will it be available? Note that the 1.6 cu ft microwaves consume just a little too much power and the smaller ones leave gaps in the space intended.

Asked 3 years ago by Dave502008.

• A:Answer Hi Dave502008, This product is available on Black Friday and the price is available right Now. Shop more Black Friday deals. Products offered subject to change. Prices valid during, but may begin before and end after, the sale dates. Limited quantities. No rainchecks. For more information, you may also contact Bestbuy at 1-888-237-8289. Insignia Support Lea https://www.insigniaproducts.com/

  Answered 3 years ago by InsigniaCustomerSupport

  
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