Questions & Answers

Q: QuestionIs this ac an energy share?

Asked 11 months ago by Ampiliz.

• A:Answer Thank you for your inquiry! The Insignia™ 250 Sq. Ft. Portable Air Conditioner is not listed as Energy Star certified. Energy Star certification is typically highlighted in product descriptions and specifications, and this model does not include that designation. That means it may not meet the energy efficiency standards required for Energy Star labeling.

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionHow heavy is this? I'm an older female not sure i could lift it to fet in the house from my car

Asked 1 year ago by Anonymous.

• A:Answer The unit weighs approximately 73 pounds (33 kilograms), which may be difficult to lift without assistance. For safety, it is recommended to seek help when moving or transporting it. Patricia | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionIs it normal for for the AC to seem like it doesn't collect a sufficient amount of water when on cool mode to the point where you don't have to drain it? Also is it normal or common for it to sometimes sound louder than normal when the compressor is on?

Asked 1 year ago by K.

• A:Answer Thank you for your inquiry! Yes, it's quite normal for a portable air conditioner like the Insignia™ 250 Sq. Ft. Portable Air Conditioner to not collect much water when it's running in cool mode. This is especially true if the humidity in your environment is low or if the unit is designed to evaporate most of the condensate through the exhaust hose, which many modern models do. In such cases, you might rarely need to drain it, or not at all. On the other hand, it's also common for the unit to sound louder when the compressor kicks in. This noise is typically more noticeable when the AC is working hard to cool a warm room, but it usually quiets down once the desired temperature is reached. If the unit is placed on an uneven or soft surface like carpet, it might amplify the sound. However, unless the noise is unusually loud or sounds abnormal (like rattling or grinding), it's generally not a cause for concern.

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHi I just purchased this but i have a sliding glass door. I purchased a sliding glass door kit from Amazon and the connector hose doesn't quit fit around the base so I had to tape it. Is there a kit I could buy? Or any ideas what i can do? It's 100° out

Asked 1 year ago by Angela.

• A:Answer Hi Angela, thank you for your question and for choosing the Insignia™ 250 Sq. Ft. Portable Air Conditioner. We understand how frustrating it can be to deal with fitting issues—especially in extreme heat! Since the connector hose from your sliding door kit doesn’t fit properly, we recommend reaching out directly to Insignia Support for guidance on compatible accessories or recommended solutions. They may be able to suggest a specific kit or adapter that works better with your unit. You can contact Insignia Support at 877-467-4289 for personalized assistance. We hope this helps and that you stay cool! — Shiela | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionBrand new AC has sewage like smell coming from it? Is it faulty or is there something I can do? I’d rather not lug it all the way back to Best Buy and re set it up.

Asked 1 year ago by Anonymous.

• A:Answer Thank you for your inquiry! I'm sorry to hear about the unpleasant smell from your new air conditioner! Here are some steps you can try to address the issue: First, check the drainage to ensure the drain tray is empty and the drainage system is functioning properly, as stagnant water can cause unpleasant odors. Next, inspect and clean the air filters, as dirty filters can harbor mold and bacteria, leading to bad smells. Make sure the unit is properly ventilated, as poor ventilation can cause odors to build up. Run the air conditioner on high for a few hours to see if the smell dissipates, as sometimes new units need to run for a while to clear out any manufacturing residues. Additionally, inspect the unit for any leaks or signs of damage that might be causing the smell. If these steps don't resolve the issue, it might be best to contact Insignia customer support or Best Buy for further assistance. Best Buy has a return and exchange policy that might be helpful if the unit is faulty. I hope this helps! Let me know if you need any more assistance. Keith | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionI bought this unit today and they had to lay it on its side in the car. They told me to keep it upright for 24 hours before using it. My question is that it was on its side for only 10 minutes, does it still have to be upright for 24 hours?

Asked 1 year ago by Anonymous.

• A:Answer Hi there. Yes, it's still recommended to keep your Insignia™ Portable Air Conditioner upright for 24 hours before using it. This precaution allows the refrigerant to settle properly, ensuring optimal performance and preventing potential damage. Even though it was on its side for only 10 minutes, it's best to follow the guidelines to avoid any issues. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this device have a way to lock controls, like a child lock feature?

Asked 1 year ago by AB.

• A:Answer The Insignia™ 250 Sq. Ft. Portable Air Conditioner does not come with a child lock feature. If you have any other questions about this device, feel free to reach out to us. Patricia | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWon't Heat it only. I push the remote for heat don't get heat only gets cool. Any suggestions?

Asked 1 year ago by Reedorbs.

• A:Answer Hello! Thank you for reaching out. I would like to inform you that this specific portable air conditioner does not have a heating feature. I hope this information is helpful! If you have any further questions, please feel free to ask. - Carl | Insignia Products

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this unit on AC mode turn itself back on

Asked 1 year ago by Anonymous.

• A:Answer It will turn itself back on if you set the timer to turn it on. Or if you mean just the regular compressor on/off to maintain temperature, yes it does that.

  Answered 1 year ago by aj01Verified Purchase

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Q: QuestionHow do you clean it?

Asked 1 year ago by Anonymous.

• A:Answer Thank you for your inquiry! To ensure your Insignia™ 250 Sq. Ft. Portable Air Conditioner runs efficiently and maintains good air quality, regular cleaning is essential. Start by turning off and unplugging the unit for safety. Remove the air filter, usually found behind the front grille or on the side, and rinse it under running water. For heavily soiled filters, use mild detergent and a soft brush, then allow it to air dry completely before reinserting it. Wipe down the exterior with a damp cloth, avoiding harsh chemicals. If your model has a water tank, empty and wash it regularly, letting it dry fully before reinsertion. Disconnect and inspect the exhaust hose for any blockages, cleaning it with a damp cloth. Lastly, check the evaporator and condenser coils for dust or debris and gently clean them if necessary. Proper storage during off-season use, including detaching the exhaust hose and covering the unit, will further extend its lifespan. Keith | Insignia Support https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow many amps does the Insignia Window Air Conditioner - 12000 BTU (NS-AC12WWH5-C) draw?

Asked 1 year ago by Daniel.

• A:Answer Hi Daniel! The Insignia Window Air Conditioner - 12000 BTU (NS-AC12WWH5-C) typically draws around 10 to 12 amps1. This can vary slightly depending on the specific conditions and settings. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhere may I pick up closest to 75235?

Asked 1 year ago by Sylvia.

Q: QuestionDoes this go 60 or below 60 degrees?

Asked 1 year ago by Joe.

• A:Answer For the cooler no

  Answered 1 year ago by MarcelaSVerified Purchase

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Q: QuestionUnit is draining several gallons of water every 3 hours with hose. If I allow it to fill internally (no hose), water spits out everywhere from top of the unit. It’s a disaster. Humidity is high, but filters are clean and never had to drain once last year.

Asked 1 year ago by CathleenR.

• A:Answer Hi there! Thank you for reaching out! We apologize for any inconvenience this may cause. If you need our help resolving this matter, don’t hesitate to call our customer service line for diagnostics. - Carl | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionPlug type?

Asked 1 year ago by Me.

• A:Answer Hi Me, The Insignia™ - 250 Sq. Ft. Portable Air Conditioner (NS-AC06PWH1) portable air conditioner uses a 3-prong grounding plug. This type of plug helps minimize the risk of electric shock by grounding the appliance. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-250-sq-ft-portable-air-conditioner-white/6393188.p?skuId=6393188

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionIs the front grille removable? It has rust that needs to be cleaned. Thanks.

Asked 1 year ago by Gsk.

• A:Answer Hi there! We do not recommend removing the front grill for your safety and to avoid damaging the unit, which may void your warranty. I hope this answers your question. If you have further questions, feel free to reach out. - Carl | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionMy window opens like a door does, so it opens to form a 45° angle. Will this work with that?

Asked 1 year ago by Curious.

• A:Answer Not likely without some extra work. The panel itself is about 6.25 inches wide, but if your window opens like a door instead of sliding open, you can’t likely make it exactly that width. But you could always duct tape some plastic or cardboard to fill in the rest of the gap and find some other way to get the exhaust hose to stay in the window.

  Answered 1 year ago by aj01Verified Purchase

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Q: QuestionI set the Timer when I go to sleep but the AC is not turning off when set time has finished. It continues working on/off based on Termostat temperature the entire night.

Asked 1 year ago by Alpha.

• A:Answer The timer doesn’t work for me either. Extremely frustrating as the unit overflows with water in a humid environment.

  Answered 1 year ago by CathleenRVerified Purchase

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Q: QuestionI recently got the insignia ns ac07pwh1 portable AC and once the desired temperature is reached, it doesn't seem the fan or unit shuts off. Is this normal? What are the numbers in dry mode, why are the different than the temperature?

Asked 1 year ago by Anonymous.