“I just installed this outlet. My old outlet had the ability to use a switch on the wall for power, but after installing the new outlet the switch no longer functions. The outlet is working properly other than working with the wall switch. Any suggestions?”
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It sounds like the tab connecting the top and bottom outlet on the HOT side of your original duplex device was removed, and a "switch leg" run to another box with a switch to control one half of the duplex. That is a typical arrangement. However, these USB combo duplex receptacles cannot be split like that due to the nature of the device. There is only one hot terminal and one neutral. You do have the option of either eliminating the switch or switching the entire device. Switching the entire unit would require attaching the HOT feed to one wire on the switch leg and attaching the return wire on the switch leg to the device. Eliminating the switch would be the most practical if the USB feature is your priority, which I would assume since you bought it; but only if there are no other location options. Otherwise, you should find an alternative location for your new receptacle. Typically, switched receptacles are the only source of controlling lighting (lamps) from the entrance to a room that has no overhead light, which is a code requirement. You may not want to give up the switching capability.
Sorry, there was a problem. Please try again later.Sounds like your wall outlet also serves as a junction box for the wires coming & going to the switch. If the wall outlet works fine, but doesn't turn off with the switch, then you have wired it to the "hot" side, or the supply-side of the switch. It's too late to tell you to connect the same wires that were in the old outlet into this new outlet, so you'll want to turn off the circuit breaker to this outlet, reopen the outlet cover, unscrew this outlet/charger and look for unused wires in the receptacle box. There's probably a 2-wire or 2-wire plus ground cable that runs to the switch. When the switch is ON, both wires are hot (meaning they have power if you measure with a voltmeter or indicator light when the circuit breaker is back on). When the switch is off, one wire will still be hot (supply-side) and the other will be cold (load side). Cold means no voltage from that wire to ground. It's this cold wire you want going into the outlet, along with the ground wire and the return wire. I'd reference colors, such as black is hot and white is return, but your outlet may have broken that protocol when the switch was placed in-line. It's best to measure with a voltmeter to be sure. By the way, any unused wires in the receptacle box need to be capped with an insulated wire screw and electrical tape. Can't have those accidentally touching something in the box!
Sorry, there was a problem. Please try again later.Best case scenario: you must have made a wiring mistake with the new outlet. Make sure black terminal to the black wire, white wire to the white/neutral terminal, and ground for ground. If not, then perhaps the legacy outlet was wired wrong in order to work with an incorrectly wired switch. Or, worse, someone is using the ground wire to help support the electrical circuit - which would be a violation of any electrical code and extremely dangerous. Wiring is easy, doing it correctly, safely, and to electrical codes is NOT as easy. Consult a licensed electrician to evaluate what is going on, have her/him explain the situation to you so you understand, then make the right decision of what to do next. Even putting things back the way they were could be dangerous (e.g., start a fire, kill someone).
Sorry, there was a problem. Please try again later.The switch more than likely controlled just 1 of the 2 plugs on the receptacle. The switch doesn't workbecause it is not switching 1 of the 2 plugs on the receptacle. i.e. 1 plug is controlled by the switch and the other is controlled by the house wire.I don't have the install guide to see if it an work with the switch unless it switches the USB ports separately. I would look at that 1st and check with the manufacturer to validate. Hope this helps.
Sorry, there was a problem. Please try again later.A switched outlet normally has 2 "hot" wires connected to it, one from the switch and one from an always hot source. You probably have the outlet connected to the always hot wire.
Sorry, there was a problem. Please try again later.It's about cutting off tabs to separate outlets, I'm sure you had multiple wires to outlet you need to pick up a basic wiring book even consult you tube to get it right and make sure you turn off circuit breaker. Actually having a manual better because you can use for future wiring projects.
Sorry, there was a problem. Please try again later.You need to add a separate power supply to the plug. Easiest way out is leave the switch on all the time or remove it and use the wire that switches the plug hot all the time.
Sorry, there was a problem. Please try again later.This should not affect how the switch works as the wiring is the same as a standard outlet.
Sorry, there was a problem. Please try again later.There is likely a metal piece on the side that was broken off the old outlet and still in tact on this one. It needs to be removed to be controlled by a switch.
Sorry, there was a problem. Please try again later.According to the product manual, the current flows between the outlets so you cannot use it with the wall switch. Regardless of the position of your wall switch, your outlets will always be hot.
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