Questions & Answers

1-10 of 20 Questions
  • Question
    Is this 3.6 amp on each outer or 1.3 on each with total of 3.6   (3 Answers)

    By Bev October 16, 2016.

    Answers
    • Best 
      Answer

      Hi! The total available output of the two USB ports is 3.6 amps, power is shared between the ports' therefore, when using just one of the USB ports, the full 3.6 amps are provided for the device you connect to it (such as fast-charging a tablet or smartphone). Daniel T. - Insignia Support

      By InsigniaCustomerSupport October 19, 2016.

      • Brand Representative
  • Question
    What are the installation instructions? Do I need an electrician to install this? Do I have to remove the old wiring to install this?   (5 Answers)

    By redhead November 19, 2016.

    Answers
    • Best 
      Answer

      The instructions are given in the box. This is like installing any outlet. Simply because you ask the question, I assume you are not familiar with doing this sort of installation yourself. In that case, I would recommend that you get a qualified electrician to do it for you. Note also that the device required a full-size outlet box (in the wall). A shallow outlet box one will not work.

      By TonyC November 19, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    What is the standby power consumption when nothing is plugged in? A few similar receptacles actually monitor if there is anything plugged into the USB sockets and turn off input power if there is not, but I doubt this one does.   (2 Answers)

    By curious November 3, 2016.

    Answers
    • Best 
      Answer

      Standby power is about 150 microamps. Roughly 1.3 kilowatt hours per year.

      By GuywithFluke November 23, 2016.

    • Question
      Is this product UL listed?   (5 Answers)

      By HisMajestyDavid January 20, 2017.

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        Answer

        Honestly haven't installed it yet but it is UL listed on the box. Hope that helps

        By Joseph January 20, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Is this compatible with charging a Dell Venue 8 Pro (model 5830)?   (3 Answers)

      By Linda November 19, 2016.

      Answers
      • Best 
        Answer

        check the amps required by your product, if it requires more than 3.6, it won't work

        By archy December 2, 2016.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Just Installed this outlet and when I use the USB to charge my phone the outlet makes a "buzzing" noise. Is that normal? Thanks   (5 Answers)

      By stingray1 November 30, 2016.

      Answers
      • Best 
        Answer

        No, it doesn't sound normal. I would return it and try again.

        By BobE December 24, 2016.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      I have aluminium wire in my house. Is this for both CU and AL or CU only?   (4 Answers)

      By Brian December 20, 2016.

      Answers
      • Best 
        Answer

        The manufacturer states that this device is not compatible with AL wiring. However, it is compatible with copper-clad aluminum which is more typical for residential wiring than the plain aluminum used briefly before being condemned. Copper clad aluminum will look like copper so a visual inspection should tell. Even so, I would recommend a dab of anti-oxidizing compound on the contacts in those circumstances to be safe. If your branch circuit wiring is original AL (not clad) then you should replace it. If you are unsure of what you have now for branch circuit wiring, consider adding another circuit (copper) for this receptacle.

        By Bubba454 May 26, 2017.

      • Question
        Does this automatically turn off when the device is fully charged like Apple OEM chargers do?   (3 Answers)

        By JT November 19, 2016.

        Answers
        • Best 
          Answer

          No

          By abyo December 24, 2016.

          • Verified Purchaser
          • My Best Buy® Elite Plus Member
      • Question
        My old wall outlet has 2 plugs and 4 wires (2 blacks and 2 white), and each plug has its own black and white wires. But the Insignia USB Charger Wall outlet has only 1 black and 1 white connectors. So, how to connect?   (5 Answers)

        By Charlie August 18, 2017.

        Answers
        • Best 
          Answer

          You must make a black pigtail (short wire), connect the two existing black wires together with the black pigtail using the proper size wire nut and then connect the black pigtail to the proper side of the outlet (dark screw). Do the same with the white wires connecting the white pigtail to the silver screw. Given that you can do serious damage to yourself and your house if you make a mistake, I suggest that if you are not sure about what you are doing that you find a friend who does to help you.

          By John September 10, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        Do I need to use their face plate or can I use a larger one to cover up some lousy handiwork?   (6 Answers)

        By Carman July 1, 2017.

        Answers
        • Best 
          Answer

          No you can change the face plate. I installed mine next to a flip switch and used a dual plate from lowes/home depot. Worked great!!

          By Andres July 7, 2017.

          • Verified Purchaser
          • My Best Buy® Member

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