Questions & Answers

Q: QuestionWhat screws do I need for a wall mount

Asked 2 years ago by Edwin.

• A:Answer Your wall mount should come with the screws appropriate for the mount.

  Answered 2 years ago by TifsBeatVerified Purchase

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Q: QuestionI've got an issue, my tv screen will occasionally go grey and freeze. Any idea to the issue? I have noticed that the power cable going into the TV is loose and wiggles side to side and up and down

Asked 2 years ago by jkogan.

• A:Answer To check if this is just a minor glitch or an internal problem with the set, please follow the steps below: 1.Unplug your TV from the power outlet. 2. Remove all connections from the back of the TV. 3. While everything is unplugged, press and hold the "POWER" button on your TV for 60 seconds. 4. Plug all connections at the back of your TV making sure all of them are properly connected. 5. Plug the set to the power outlet, if possible, try to connect to a different power outlet or a surge protector. 6. Turn it on and test it. if does not fix you may follow the next steps: go to Home > Settings > Device & Software > About > Check for System Update.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan you use insignia F20 tv without Alexa or a fire stick? Does it come with a remote that is compatible to xfinity?

Asked 2 years ago by Anonymous.

• A:Answer Works for xfinity

  Answered 2 years ago by Tomp

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Q: QuestionCan I add DirecTV satellite to this TV

Asked 3 years ago by Asus.

• A:Answer Yes, you can add DirecTV satellite to this TV. The only drawback is that with the fire stick, you cannot totally program the TV to the DirecTV remote. You must use the fire stick to turn on the TV and then go to HDMI 1 and you can use your DirecTV remote for all other functions. When you want to use the Smart TV functions, you use the fire stick. Very happy with the TV.

  Answered 3 years ago by EarbudsVerified Purchase

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Q: QuestionCan I use this tv as a destop monitor ? If the answer is yes, how is the connection ?

Asked 3 years ago by Ferny.

• A:Answer No

  Answered 3 years ago by MissAnn01Verified Purchase

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Q: QuestionDoes this tv only start with the use of the remote? or can it manually be turned on?

Asked 3 years ago by Rockyb70.

• A:Answer It can be turned on manually

  Answered 3 years ago by MissAnn01Verified Purchase

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Q: QuestionWhere is the volume button on my Insignia 39-inch Roku HD TV that I bought about five years ago?

Asked 3 years ago by Jamie.

Q: QuestionHow cold can the tv get in storage? What’s the maximum altitude tv can handle while transporting it in a private plane?

Asked 3 years ago by Anonymous.

Q: QuestionMy TV is less than a year old. There has been a delay when pressing buttons and now the sound isn’t matching up with the shows. Anyone else have this or know how to fix it?

Asked 3 years ago by Ruca5446.

• A:Answer Hi Ruca5446, For the delay please follow the following troubleshooting steps: 1~ Please remove the batteries from your remote and press every single button twice. 2~ Please place the batteries back in the remote and unplug the TV from the power source. 3~ Locate the following buttons and press them for about 20 seconds: Back, Menu (=) and the left side on the navigation ring. 4~ Release these buttons and plug your TV back into the power source. 5~ Please turn the TV on and wait for about 1 min. For the sound: Please select Display &Sound → Audio output → A/V sync → Auto or On. Select Sound → A/V sync → Auto or On. Insignia Support Renee

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan the insignia headphone work with this tv. With the red and white plugs?

Asked 3 years ago by Fran.

• A:Answer Hello Fran. Yes, this TV model works with headphones with audio analog or red and white plugs. Mary II Insignia Products Customer Support II https://www.insigniaproducts.com/

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan I make love to this TV?

Asked 3 years ago by Desperate.

Q: Questionwere is the free echo 5 picked this tv up for the free stuff included never got the echo 5 so were is it how do i get it

Asked 3 years ago by mike.

• A:Answer I got mine from the store when I purchased the TV

  Answered 3 years ago by antiDenonVerified Purchase

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Q: QuestionCan I download SHAHID app ? Cause ROKU tvs doesn’t support it.

Asked 3 years ago by Moe.

• A:Answer Hi Moe, Shahid App is available on most android TVs. You may search for the apps from the main menu and then download them on your Fire TV device. Dina | Insignia Support | https://www.insigniaproducts.com/contact-us

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the overall width of this TV? Will it fit in a 35" shelf?

Asked 3 years ago by DH46.

• A:Answer Hi There, The overall Product Width is 34.8 inches, Yes it will to your shelf. Insignia Support Alvin www.insigniaproducts.com

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: Questioni tried connecting a 4K firestick to the HDMI port to do some updating on the firestick. I get sound but screen is black. I have done all the standard things. UPDATES, REBOOT, ETC. FireStick works on another TV Any suggestions?

Asked 3 years ago by KEVIN.

• A:Answer Hi Kevin, The reason you having getting black screen on TV because this TV is not 4K. Insignia Support Alvin www.insigniaproducts.com

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this tv have hotel mode or are you able to set volume level so it can’t be increased easily (for an individual room in a group home - lower volume needed). Thank you

Asked 3 years ago by MAS.

• A:Answer Hello MAS, this TV does not have a volume limit feature and it does not have a Hotel Mode. Mary II Insignia Products Customer Care II https://www.insigniaproducts.com/

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionI just received my TV today and already am having trouble staying connected to the Internet the TV keeps sayings it's connected to the WiFi but not to the Internet. My wifi is working fine all other devices have no problem with the Internet. Help.

Asked 3 years ago by Jackie.

• A:Answer Hi Jackie, - Press the HOME button on the remote. - Select Settings. - The next steps will depend on your TV menu options: Select Network & Internet — Easy setup — Wi-Fi. - Select your Wi-Fi network. - Follow the on-screen instructions to complete the setup. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance. Insignia Products Nikki https://insigniaproducts.com

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes the warranty cover cracks and damages

Asked 3 years ago by Anonymous.

• A:Answer If it was damaged straight out of the box.

  Answered 3 years ago by ChristmasgoodiesVerified Purchase

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Q: QuestionMy newly purchased TV recognizes my network but won't connect

Asked 3 years ago by Dennis.

• A:Answer ie by now you called the manufacturer of your TV

  Answered 3 years ago by RCSsVerified Purchase

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