A:AnswerHi there! Thank you for inquiring about our Insignia™ - 43" Class N10 Series LED Full HD TV. Unfortunately, we are no longer providing any firmware updates for non-smart models of Insignia. This is to protect the TV for possible compatibility issues. If you're experiencing any issues on your TV, feel free to reach out to our Customer Support Hotline: 877-467-4289; Email: [email protected]. Have a nice day! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285