Questions & Answers

Q: QuestionWhen setting up the camera, I get to where it is going to register the camera and then I get a registration error message. Then it goes back to the start of the process. What can I do?

Asked 7 years ago by Garyw.

• A:Answer That is about when I packed the camera up and decided to return it. I actually tried a few more times to get it to hook up to wifi and could never get it to work so I returned it. Don’t wait to bring it back and only get store credit like I did. I still have t satisfied my problem. I hope this helps DroneMaster

  Answered 7 years ago by PictureVermontVerified Purchase

  • 
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI need to download the "app" for this wi-fi camera for an iphone so I can begin using it. What is the process to do that?

Asked 7 years ago by Hoddy.

• A:Answer Hello Hoddy, In order to have this app installed you juts need to search for "Insignia Connect" app on your App store, download it and start the setup from the app!. Omar S. - Insignia Support.

  Answered 7 years ago by InsigniaCustomerSupport

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncan i view my device on a pc

Asked 7 years ago by prowalls.

• A:Answer No Its a piece of junk. Do not buy. Spend a little more $$ and get a good one.

  Answered 7 years ago by johnVerified Purchase

  Helpful (3)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: Questiontroubleshooting problems, ive been on the phone with several insignia customer service people and we havent been able to fix it. Ive tried restarting my camera manually then reinstalling the app I get through but it says device offline after black screen

Asked 7 years ago by Jordantomeo.

• A:Answer the rep told me the update will not be until January, its crazy

  Answered 7 years ago by JoeHatingbestbuy

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this for indoor use, or can it be used outdoors?

Asked 8 years ago by Cindy.

• A:Answer This camera is for indoor use.

  Answered 8 years ago by NitrogenX

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWhere does this camera store its footage? How secured is the process? What is the retention policy for the stored footage? Why can't I delete a footage without having to reset/delete the device from the App ?

Asked 8 years ago by NitrogenX.

• A:Answer It is stored in the cloud. But agree with you the app interface is terrible and there is no way to delete or otherwise save footage.

  Answered 8 years ago by VikingVerified Purchase

  Helpful (4)Unhelpful (1)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes anyone have a problem with this camera recently or just me? Mine cannot being online since 12/23/2017. The camera only records when a movement detected. I'm able to see the recorded clips even though the apps shows it offline.

Asked 7 years ago by Hieu.

• A:Answer I had some issues with this camera too. There would be a solid blue dot on the device and would say there was a movement detection. Still with no video feed i lost my mind and went into my router settings to find that the issue was because my router's time zone didn't match my actual time zone. Try making sure everythings updated info and time wise I guess. Hope this helps and saves a hole in your wall!

  Answered 7 years ago by Rick

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you need a Micro SD card to look at what triggered a motion? How much GB capacity is suggested?

Asked 7 years ago by lkk.

• A:Answer No. It will show up on the app. 64gb is the maximum.

  Answered 7 years ago by cg5295Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI can't get mine to sync when I try to set up home name. Camera is hooked up because I keep getting motion alerts but no video.

Asked 7 years ago by TL.

• A:Answer It happened to me. I just signed out and signed in and the camera is back. I'm still looking if I can save the video clips or share it?

  Answered 7 years ago by Rolly

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhow do you get to the App? The connect.bestbuy.com/setup does not work.

Asked 4 years ago by Anonymous.

Q: QuestionHello, I am from Argentina and I bought a Wi-Fi camera in Miami and from the application I can not use it anymore and there is no update to see the videos is the Insignia model - 720p Wi-Fi Camera - White Model: NS-CH1IPC8

Asked 6 years ago by NSCH1IPC8.

Q: QuestionIs there any way to go back a couple weeks in recordings? Or is it just the day of recordings because i have it on motion detected.

Asked 6 years ago by Anonymous.

• A:Answer Depends on the DD card storage capacity

  Answered 6 years ago by Vishal

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there going to be a time when bestbuy stops making people create "accounts" with THEM to use a device? I have multiple insignia product that have "MALFUNCTIONED" THE moment bestbuy discontinued the model number. This wifi cam used to have more SETTINGS

Asked 6 years ago by Blargle.

Q: QuestionHow can I set my insignia video setting

Asked 6 years ago by Naqube.

Q: QuestionHow to delete previous acct. 5 unit working and 5 unit need to delete acct. First in order to use for new user pls. Thanks

Asked 6 years ago by Softech.

Q: QuestionI have 3 unit Insignia - 720p Wi-Fi Camera - White Model: NS-CH1IPC8 One is working fine but the other 2 unit have the same problem. From ebay US and using in Philippines pls. Help me to fix this problem!!!

Asked 6 years ago by Softech.

Q: QuestionIs there a volume control

Asked 7 years ago by Phyl.

Q: QuestionIf your app is only compatible with newer phones then how do I cee cam "ns-ch1ipc8" on other devices like a windows 10 pc? Or do I have to go out and buy a $500. new phone to use my security camera that is less than a week old? Is there a default - IP?

Asked 7 years ago by jimbobsloft.

Q: QuestionWill resetting my camera delete all the old footage recorded?

Asked 7 years ago by Lele.