Questions & Answers

Q: QuestionWhich Insignia Air Purifier is this replacement filter compatible with?

• A:Answer This replacement filter is specially designed for the Insignia 497 Sq. Ft. HEPA Air Purifier (NS-APLWH2).

Q: QuestionWhat size particles does the HEPA filter in this Insignia filter capture?

• A:Answer The HEPA filter captures 99.97% of particles as small as 0.3 microns.

Q: QuestionWhat does this filter remove from the air?

• A:Answer This dual-layer filter removes dust, pollen, smoke, and other irritants, as well as odors from chemicals like ammonia, formaldehyde, and nicotine.

Q: QuestionHow long should I anticipate these filters lasting before replacement?

Asked 3 years ago by kstenson.

• A:Answer Lasts for 2,000 hours, depending on air quality, to keep your air pollutant free Dina | Insignia Support | https://www.insigniaproducts.com/contact-us

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs there another filter i can purchase since this one is sold out

Asked 5 months ago by Sdx.

• A:Answer Thank you for your inquiry! Insignia™ Replacement Filter for the NS-APLWH2 Air Purifier is currently sold out at Best Buy, you still have a few good alternatives. One option is to check Amazon, where several third-party replacement filters are available. These filters are often labeled as compatible with the NS-APLWH2 model or its filter code, NS-APFL2. Many of them include HEPA and activated carbon layers, similar to the original filter. Another option is to keep an eye on Best Buy’s Air Purifier Filters & Parts section, as they may restock the original filter or introduce compatible alternatives. If you'd like, I can help you find a few specific listings or compare third-party options.

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhen will the filters be in stock. I paid a lot of money for a now useless air purifier. This is another among many let downs I've experienced with best buy.

Asked 5 months ago by erasedmemory741.

• A:Answer Best Buy says they are back in stock but they now want $80 for them, that is more than half of what I paid for the machine, and they want you to replace about every 3 months, that is such a high price.

  Answered 4 months ago by RamsFanVerified Purchase

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Q: QuestionThese have been out of stock for some time. Will these be restocked soon?

Asked 5 months ago by Jeff.

• A:Answer Thanks for your interest, Jeff! This filter has been in high demand and is currently out of stock. We recommend checking back regularly or signing up for restock alerts on the product page at Best Buy. — Shiela | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionAre these discontinued or will they be coming back in stock?

Asked 5 months ago by Someone.

• A:Answer Thanks for your interest, JM! This filter has been in high demand and is currently out of stock. We recommend checking back regularly or signing up for restock alerts on the product page at Best Buy. — Shiela | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionHow many 'filter' products are included in an individual pack? AI suggests anywhere between 2-5 by brand differential, and none of the sites that this item is correlated with indicates how many filters are included.

Asked 11 months ago by Anonymous.

• A:Answer 1 per package

  Answered 10 months ago by MjB311Verified Purchase

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Q: QuestionHow long does the filter last before it need to be changed?

Asked 1 year ago by Longevity.

• A:Answer 90 days - although I will admit, I have extended it's time in my air purifier. But the actual answer is 90 days.

  Answered 1 year ago by asianpennypincherVerified Purchase

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Q: QuestionAre the filters recyclable and if so do they just go in the normal recycle bin?

Asked 2 years ago by Betsy.

• A:Answer I do recycle them in the recycle bin

  Answered 7 months ago by AngelsVerified Purchase

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Q: QuestionIs the filter reusable ? If not, Can you, or do you, make reusable?

Asked 2 years ago by Buggaboo.

• A:Answer you are not supposed to reuse them but at $80 for a replacement, I gently blow mine of from the inside out with air and it works fine otherwise you are supposed to replace about every 3 months which could get very expensive.

  Answered 4 months ago by RamsFanVerified Purchase

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Q: Questionthese are sold out now, is there any place I can get the filters now or what do I do when mine is dirty?

Asked 6 months ago by RamsFan.

• A:Answer Thank you for your inquiry! The Insignia™ Replacement Filter for NS-APLWH2 is currently sold out on Best Buy, but there are still a few ways to get a replacement or manage your air purifier in the meantime. You can check Amazon, where compatible third-party filters like the PUREBURG NS-APFL2 are often available. These alternatives are designed to fit the NS-APLWH2 model and typically include both H13 HEPA and activated carbon filtration. Another option is eBay, where individual sellers may list either original or compatible filters—just be sure to verify the seller’s reputation and the product’s condition before purchasing. If you can’t find a replacement right away and your current filter is dirty, you can gently vacuum the exterior of the filter to remove surface dust as a temporary measure.

  Answered 5 months ago by InsigniaCustomerSupport

  
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