A:Answer Try this: • Shorten the distance between your headphones and the docking station, Make sure that all of the cables are connected correctly. • It is possible that other devices like cordless phones, microwaves, or wireless routers may be causing interference. Try turning one device off at a time to determine which device is causing interference. Also, try moving the docking station away from all WiFi routers, cordless phones, cell phones, Smart TVs, and microwave ovens. For product support, please visit https://www.insigniaproducts.com/email-us