Questions & Answers

Q: QuestionDoes this mount work with most cell phones?

• A:Answer Yes, the iOttie iTap 2 is a universal mounting solution that will hold most smartphones.

Q: QuestionWhat type of mount is this iOttie product?

• A:Answer This iOttie iTap is a magnetic air vent car mount.

Q: QuestionDoes this iOttie car mount come with a charger?

• A:Answer No, this car mount does not include a charger.

Q: QuestionCan I adjust the viewing angle of my phone with this mount?

• A:Answer Yes, the iOttie iTap 2 has a rotating ball joint that provides 360-degree viewing angles.

Q: QuestionDoes the magnetic aspect in any way affect the IPhone efficiency?

Asked 6 years ago by grade.

• A:Answer Not that I have experienced

  Answered 6 years ago by Ilovedogs

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Q: QuestionMy wireless charger says not to place magnet on back of the phone? Tell me if my phone will charge with wireless charger if I put this on?

Asked 5 years ago by 1234.

• A:Answer It will not charge with the metal piece on the back. I have mine on the case and take it out when I'm wireless charging

  Answered 5 years ago by BlkSwan215

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Q: QuestionMy iPhone is in a plastic case. Will the magnet still hold the phone?

Asked 5 years ago by Jeff.

• A:Answer Yes it still holds my phone though not as good with as it would with the silicone case for iPhone 12 though but yes it will hold.

  Answered 5 years ago by Michellemtobe

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Q: QuestionWill this work with a pop socket?

Asked 6 years ago by StevenT.

• A:Answer It can work with a pop socket. I have the magnet at the bottom of my iPhone 8 Plus. There is lots of room above for a pop socket. If you don’t have a plus phone, you might have to readjust the location of your pop socket a little bit, but the magnets a really strong & don’t have to be in the center of the phone

  Answered 5 years ago by Susan

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Q: QuestionWill this work for my iphone 5S?

Asked 6 years ago by Arnie.

• A:Answer Yes will work great with any phone

  Answered 6 years ago by Ilovedogs

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Q: QuestionWill this work for a Samsung Galaxy Z Fold 3 with case on phone?

Asked 4 years ago by Farhan.

• A:Answer This will work with any phone. All you do is attach a thin metal disc included with the kit, to the back of your phone (or on the case). The magnet uses it to hold your phone. It's easy to detach when getting out of the car, but will not fall off when driving. You can rotate the phone while on the magnet to any orientation you need.

  Answered 3 years ago by JeffVerified Purchase

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Q: QuestionWill Galaxy s10 work with this

Asked 4 years ago by ANGEL.

• A:Answer Simple answer yes. I have an iPhone 12 Pro Max which is already a fairly heavy phone. Stick the magnet to the back of the phone or back of the case of you're using one

  Answered 4 years ago by Weezy415

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Q: QuestionI changed phone cases and need the magnetic backings for my case, and a new one for my phone because it has changed positions and is now crooked. How do I get these replacement parts? Thanks.

Asked 5 years ago by Christy.

• A:Answer Any steel plate will work they sell replacements at most discounts stores and trucks tops in cell phone accessories

  Answered 5 years ago by Hank

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Q: QuestionThe jaws don’t open wide enough to slide it onto the air vent blade. Do you need to force it onto the blade on the vent, and then snug it up?

Asked 10 months ago by Cliff.

• A:Answer Hi there! Have you tried to loosen the tightening knob? Yes, you are correct, with this vent model, you will have to push it into the vent. It was design like this to keep the longevity of the product longer.

  Answered 10 months ago by iOttie Customer Support

  
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Q: QuestionWill this cell phone holder work with an iPhone 13 mini and do I need to buy a special case for it?

Asked 1 year ago by Kath.

• A:Answer Hi Kath, The iTap 2 will work with your iPhone 13 Mini, since it comes with large and small magnets. Depending on your use case, you don't need a specific case, since you'll manually apply the magnets depending on your use case (Wireless charging or no wireless charging). But, we would not recommend the silicone type cases (stick and sturdiness). The case might be too flexible for the magnets to properly do their job. Since your phone is MagSafe, I would recommend the iTap 3, an upgraded version of the iTap 2, as the name implies. You will not need any case for this (Only if you want/need one) in which case, no pun intended, you would need a MagSafe compatible case. Please note that not all cases have the same magnets. So, your miles may vary depending on the strength of the magnetism. Hope this helps! If you would like more help, please contact customer service at https://www.iottie.com/contact-us/ Thank you and have an amazing day!

  Answered 1 year ago by iOttie Customer Support

  
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Q: QuestionShould I use the large magnet plate or the small one?

Asked 3 years ago by Anonymous.

• A:Answer You can use either magnet plate. It depends on on the size of the phone. Both work perfectly fine.

  Answered 3 years ago by SidiVerified Purchase

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Q: QuestionWould a more hefty or heavier phone hold still while driving? I have a Samsung A11 with an otter box case so its a pretty large phone and weighs more then an iPhone would.

Asked 3 years ago by Andy.

• A:Answer Yes

  Answered 3 years ago by JjjjjjjjjjjVerified Purchase

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Q: QuestionIt seems all magnetic cell phone holders don't work on iphone 7 plus phones. Why is that, if known, and will this work with an iphone 7 plus?

Asked 4 years ago by PeeJay.

• A:Answer It will work, but you'll have to attach the metal plate to the back of your phone most likely.

  Answered 4 years ago by JohnSVerified Purchase

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Q: QuestionHow does this work with the new iPhone 12 Pro? Would you still need to attach a magnet on the phone?

Asked 5 years ago by hello123.

• A:Answer Yes

  Answered 3 years ago by JjjjjjjjjjjVerified Purchase

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Q: QuestionI have already purchased the stand but the magnets’ adhesive had worn off. Is there any way I can purchase the magnets individually?

Asked 5 years ago by Jacqari.

• A:Answer Mine did too. I just super glued it on.

  Answered 4 years ago by JohnSVerified Purchase

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