Questions & Answers

Q: QuestionDoes this vacuum work on high thick shag carpet?

Asked 4 years ago by Ellen.

• A:Answer Don’t think so but try it

  Answered 2 years ago by JimCVerified Purchase

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Q: QuestionDoes this work on carpets?

Asked 4 years ago by Sam.

• A:Answer Yes. It even vacuums rugs.

  Answered 3 years ago by ratfinkeVerified Purchase

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Q: QuestionI have hardwood floor with several area rugs. Does the rumba switch easily between the different surfaces?

Asked 11 months ago by okiss.

• A:Answer Yes it has no problem to change from one surface to another.

  Answered 11 months ago by NoeemyVerified Purchase

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Q: QuestionCould I operate this manually without internet ? Thank you.

Asked 11 months ago by Me.

• A:Answer Hello, Yes, the robot can be operated manually without an internet connection by pressing the "Clean" button. The robot will map the environment and start cleaning missions, however you would be missing on a lot of features.

  Answered 11 months ago by iRobot representative

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Q: QuestionDoes any phone hook up to Roomba?

Asked 11 months ago by RookJ.

• A:Answer Hello Janet, The iRobot® HOME App is designed for use on iOS devices running OS 15 or higher and Android devices running OS 9.0 or higher.

  Answered 11 months ago by iRobot representative

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Q: QuestionI have two chinchillas. What is the best robot vacuum to pic up hay and chinchiilla poop

Asked 11 months ago by chinchiilla.

• A:Answer Hello, The Roomba j9+ is iRobot's strongest and smartest standalone robot vacuum, with a price to match. It combines the camera vision-powered navigation of its predecessor, the j7+, with the strong suction power of iRobot's previous standard-bearer, the s9+. It will be enough for long pet hair and will avoid any pet waste accidents.

  Answered 11 months ago by iRobot representative

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Q: QuestionDo you need wifi to use j7 roomba

Asked 11 months ago by Pepper.

• A:Answer Hello Pepper, A Wi-Fi connection is not required for the robot to perform cleaning missions. You can simply start one by pressing the "Clean" button on the robot, and it will map the environment and clean. However, you would be missing on a lot of features

  Answered 11 months ago by iRobot representative

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Q: QuestionIs the mopping safe for laminate flooring?

Asked 11 months ago by Anonymous.

• A:Answer Hello, The robot you have highlighted only vacuums. Our Roomba Combo models both vacuum and mop, if that is what you are looking for. Compatible floor types with our Roomba Combo robots - https://homesupport.irobot.com/s/article/28510

  Answered 11 months ago by iRobot representative

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Q: QuestionHow much square footage can it cover?

Asked 11 months ago by Space.

• A:Answer The Roomba J7+ can cover up to 2500 ft² (232 m²).

  Answered 11 months ago by iRobot representative

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Q: QuestioniRobot Roomba j7+ (7550) IS THIS MODEL A NEW OR REBUILT MACHINE? THAK YOU

Asked 1 year ago by Jim.

• A:Answer Hello Jim, Unless it is specifically specified that the robot is refurbished on the offering, it will be a brand-new robot.

  Answered 11 months ago by iRobot representative

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Q: QuestionWhere can I download the User Manual for this? https://www.bestbuy.com/site/irobot-roomba-j7-7550-wi-fi-connected-robot-vacuum-with-automatic-dirt-disposal-graphite/6471425.p?skuId=6471425

Asked 1 year ago by ERay.

• A:Answer Hello ERay, Please check out the following article, which contains all the Owner's guides for all our models, and scroll down to your model where you will find a downloadable PDF file with the user manual and Wi-Fi setup guide for your robot. - https://homesupport.irobot.com/s/article/843

  Answered 1 year ago by iRobot representative

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Q: QuestionSo I have a basement steps. Does this machine know not to go down it? Lol or do I just simply need to shut the door?

Asked 1 year ago by Anonymous.

• A:Answer Hello, All our robots feature a "Cliff sensor" which lets the vacuum know when it's near a “cliff,” such as stairs or a balcony. If it senses this, the vacuum will back away from the ledge.

  Answered 1 year ago by iRobot representative

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Q: QuestionMy network uses Wi-Fi 6 with WPA3 security (2 Ghz and 5Ghz). Will this device connect to the latest network security standard, or if not, is it possible to setup and use without it being connected to the internet?

Asked 1 year ago by rstewa5.

• A:Answer Hello Rstewa5, The device can be used without an internet connection, but you would be missing on a lot of features offered from the iRobot Home app. If the network emits both signals at the same time, the robot may have some issues with connecting/staying connected. If the network emits both 2.4 GHz and 5 GHz separately, the robot will have no issue with connecting to it, as the J7+ can connect to both 2.4 GHz and 5GHz networks.

  Answered 11 months ago by iRobot representative

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Q: Questionwill it transition and work on shag rugs/

Asked 2 years ago by meg.

• A:Answer No

  Answered 1 year ago by MichaelGVerified Purchase

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Q: QuestionI have a desending stairs to the basement, will the room a stop or do I need to block it off?

Asked 2 years ago by Kbil.

• A:Answer IRobot has several vertical range sensors that stop unit from running off ledges or tumbling down stairs. My units have never failed to stop and turn around when reaching top of stairs, with no shortage of opportunities!

  Answered 2 years ago by RHullVerified Purchase

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Q: Questiondoes this product work in india? irobot customercare india says it doesn't!

Asked 2 years ago by nivas.

• A:Answer Hello Nivas, If bought at BestBuy the product will lose its warranty, also the line cord is designated to be used in the US.

  Answered 2 years ago by iRobot representative

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Q: QuestionDo you have to use the bags? Or can you remove the emptying base and just empty the contents into the trash?

Asked 3 years ago by Keri.

• A:Answer Yes, if you didn't have the bags collecting the dust and dirt, you would have dust and dirt all over your unit and house. The unit is made to use the bags.

  Answered 3 years ago by ratfinkeVerified Purchase

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Q: QuestionDoes this vacuum cleaner support 220-240 volts as European standard? Or only 120V?

Asked 4 years ago by GODLIKE59.

• A:Answer No this vac has a 112 volt outlet. Really good vacuum Have it for about a month now and have had no issues with it. Charges really fast and empty’s out its all the trash on the Ben after every cycle creat vac highly recommended.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: Questionwhat is the wattage on this model?

Asked 4 months ago by MaheshR.