A:Answer The JCD373 will be compatible with Surface Duo. However, you may run into HDCP, that's where you will hear audio but no video. Subscription based services, such as: Netflix, Hulu, Disney+, HBO Now, and many others, will generally be protected by HDCP. HDCP is a form of protection that is used to prevent video and audio content from being displayed on unsupported devices, to ultimately prevent unauthorized copying of the content. complaint. A few troubleshooting steps that you may want to try: 1. Ensure your Internet web browser is fully up-to-date. 2. Test with another Internet web browser, e.g. Google Chrome, Mozilla Firefox. 3. Cross-test with a different HDMI cable. 4. Connect the HDMI cable into a different HDMI input port on the display. 5. Try another monitor or TV that supports HDCP. 6. Restart the computer and display. If the issue persists, please ensure your other hardware is HDCP compliant.
