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Questions & Answers

Page Showing 1-18 of 18 questions
  • QuestionDoes this adapter require any software or drivers to be installed?

    • Answer No, this adapter is plug and play, so you don't need to install any software or drivers.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow much power can this adapter deliver to a connected device?

    • Answer This adapter can deliver up to 100W of power to a connected device when used with a USB-C power adapter.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum resolution supported by this adapter?

    • Answer This adapter supports a maximum resolution of 4K.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the warranty period for this adapter?

    • Answer This adapter comes with a 2-year limited warranty for both parts and labor.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhich devices is this adapter compatible with?

    • Answer The adapter is compatible with USB-C smartphones, tablets, or laptops.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWill this work to plug a samsung a14 to a computer monitor?

    Asked by Anonymous.

    • Answer The Samsung A-series of phone do not support DisplayPort Alternate Mode, therefore it will not work with the USB-C to 4K HDMI adapter which requires DisplayPort Alternate Mode in order to output to a display. If you have any other questions please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.

      Answered by J5create Team

  • QuestionWhile using the HDMI port to mirror my iPad to a TV, can the extra USB-C port be used to power the iPad?

    Asked by rowalker.

    • Answer Yes

      Answered by Anonymous

  • QuestionCan I use this to stream movies on my car screen

    Asked by Anonymous.

    • Answer It depends on your car's infotainment system. The USB-C to 4K HDMI Adapter with Power Delivery converts a USB-C video output into HDMI, meaning your car screen must have an HDMI input and support external video sources. Even with an HDMI input, your car’s system must allow video playback from external devices. Many factory systems block this for safety reasons. Your phone, tablet, or laptop must support USB-C DisplayPort Alt Mode (e.g., Samsung DeX, iPad Pro, MacBook, some Windows laptops).

      Answered by J5create Team

  • QuestionHDMI port in my tv is not working properly so can I use this device to connect Amazon fire stick to it and then to the tv?

    Asked by KhaterK.

    • Answer A USB-C to 4K HDMI adapter generally won’t work as a bridge between an Amazon Fire Stick and a TV due to a few technical limitations: - USB-C to HDMI adapters are typically designed to transmit video from a USB-C device (like a laptop or phone) to an HDMI output, not the other way around. This means they can’t receive an HDMI input from a device like the Fire Stick. - HDMI adapters for USB-C are generally “one-way” in nature and only work with a host device that can output video over USB-C (like a computer). The adapter won’t work as a decoder for HDMI input signals coming from an external media device, such as a streaming stick. - The Fire Stick draws its power from its own power source, but an adapter may not allow the HDMI signal to travel through it without an HDMI pass-through.

      Answered by J5create Team

  • QuestionBought this and it worked fine with my s21 now that I upgraded to a s24 it will not work what so ever. Does it support s24??

    Asked by Smooty666.

    • Answer I believe the Samsung Galaxy S24 supports Samsung DeX. The USB-C to 4K HDMI Adapter with Power Delivery should work with your phone since it requires DisplayPort Alt Mode for video output.

      Answered by J5create Team

  • QuestionWill this work with Macbook air m2? For the use of hooking up an additional monitor. My macbook will only allow 1 additional monitor but I need 2 monitors

    Asked by Anonymous.

    • Answer Yes, a USB-C to 4K HDMI Adapter with Power Delivery will work with your MacBook Air M2 for connecting one additional monitor. However, as you mentioned, the MacBook Air M2 officially supports only one external monitor. You would need to download a driver for your MacBook Air M2 to support two external displays such as the JCA365 USB-C to Dual HDMI Multi-Monitor Adapter. By installing the driver, you enable the JCA365 to manage the second display, allowing you to expand beyond the MacBook Air M2’s single-monitor limit.

      Answered by J5create Team

  • QuestionWill this work with a samsung galaxy s23 fe?

    Asked by Boris.

    • Answer The adapter should be compatible with the Galaxy S23 FE since the phone supports video output over HDMI. If you have any other questions please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.

      Answered by J5create Team

  • QuestionWill this work with a desk top computer, like dell Optiplex desk top to add one additional monitor.

    Asked by Pat.

    • Answer The desktop needs to support DisplayPort Alternate Mode in order for the adapter to work, many desktops still do not support this feature. My recommendation would be to purchase our JCA365 USB-C to Dual HDMI Multi-Monitor Adapter for adding an additional monitor to the desktop but do not recommend for connecting the primary display since it uses a driver. Thank you.

      Answered by J5create Team

  • QuestionWill this work with my iPhone 15 with usb c port

    Asked by Anonymous.

    • Answer Yes, the iPhone 15 enables charging, and transmit audio and video through the USB-C to 4K HDMI Adapter with Power Delivery device.

      Answered by J5create Team

  • QuestionCan this be used with a Microsoft Windows laptop?

    Asked by AlanP.

    • Answer Yes, however, the Microsoft Windows laptop must support DisplayPort Alt Mode to transmit audio and video signals and USB Power Delivery to support pass through charge through it's USB-C port. Without those 2 features, the USB-C to 4K HDMI Adapter with Power Delivery will not be compatible for your device. Please refer to the manufacturer of your hardware for more information on your device. Thank you.

      Answered by J5create Team

  • QuestionDoes this possibly work with a switch

    Asked by hhcl.

    • Answer The compatibility of the USB-C to 4K HDMI Adapter with Power Delivery with a Nintendo Switch depends on a few key factors: The USB-C interface on the Nintendo Switch, will need to support PD (Power Delivery) to allow pass-through charge and DisplayPort Alt Mode for video output as well. Please note, not all Nintendo Switch devices support Power Delivery (PD) and DisplayPort (DP) Alt Mode. The support for these features can vary depending on the specific model of the Nintendo Switch. Please refer to the manufacturer of your hardware for more information on your device. Thank you.

      Answered by J5create Team

  • Questionso if i wanted to stream on my chromebook, if i plug this into my computers main USB-C port, and then plug and HDMI into that I could then review what I was looking to view in 4K? And is that applicable to say like a Roku TV or certain TVs will this work

    Asked by Harleyrae1366.

    • Answer You can use the USB-C to 4K HDMI Adapter with Power Delivery to your Chromebook to stream or view anything on your computer to a larger display via HDMI. However, the Chromebook computer must support DisplayPort Alt Mode to transmit audio and video signals and Power Delivery (PD) to allow pass-though charge through your USB-C port. Without those features, the Adapter will not function. Please refer to the manufacturer of your hardware for more information on your device. Thank you.

      Answered by J5create Team

  • QuestionCan I use this to plug my Nintendo Switch into my TV without the dock?

    Asked by ArcamSA20.

    • Answer Yes, however, the USB-C interface on the Nintendo Switch, will need to support PD (Power Delivery) to allow pass-through charge and DisplayPort Alt Mode to transmit audio and video signals as well. Please note, not all Nintendo Switch devices support Power Delivery (PD) and DisplayPort (DP) Alt Mode. The support for these features can vary depending on the specific model of the Nintendo Switch. Please refer to the manufacturer of your hardware for more information on your device. Thank you.

      Answered by J5create Team