Questions & Answers

Q: QuestionWhat kind of data transfer speeds can I expect with this docking station?

• A:Answer This docking station uses the latest Intel USB4 controller, which ensures lightning-fast data transfers.

Q: QuestionDoes this docking station have an ethernet port?

• A:Answer Yes, it has a Gigabit Ethernet port.

Q: QuestionWhat is the maximum power output of this docking station?

• A:Answer The maximum output power is 100 watts.

Q: QuestionHow many displays does this docking station support?

• A:Answer This docking station supports up to three 4K displays.

Q: QuestionDoes the j5create USB4 Triple 4K Multi-Port Docking Station have an audio jack?

• A:Answer Yes, the docking station includes an audio combo jack for audio input and output.

Q: QuestionIs the USB 4 a thunderbolt connection?

Asked 8 months ago by Smokey.

• A:Answer The USB4 Triple 4K Display Docking Station is not a Thunderbolt dock, but it is compatible with Thunderbolt 3 and Thunderbolt 4 ports. You can connect it to a Thunderbolt laptop, and it will function properly, leveraging high-speed data, video, and power delivery. It won’t provide Thunderbolt-exclusive features, like daisy-chaining Thunderbolt displays or ultra-low latency native PCIe data transfer.

  Answered 8 months ago by J5create Team

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Q: QuestionI have a zapherus g14 can I use my laptops charger to power it and use the dock to hook it up to my tv?

Asked 2 months ago by Anonymous.

• A:Answer The USB4 Triple 4K Display Docking Station can work with your ASUS Zephyrus G14, but it depends on the specific features your laptop supports. For this docking station to function correctly, your G14 needs to support USB4 or Thunderbolt / DisplayPort video output over USB-C, this lets the dock send video to external displays and Power Delivery (PD) over USB-C, so your laptop can be charged through the dock using your laptop charger.

  Answered 2 months ago by J5create Team

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Q: QuestionCan I use this to switch between my laptop and PC?

Asked 7 months ago by Buzz.

• A:Answer The JCD554 USB4 Triple 4K Display Docking Station is not designed to function as a KVM switch (keyboard, video, mouse switch). That means you can’t use it to toggle between a laptop and a desktop PC with one set of monitors, keyboard, and mouse. The dock is meant to connect one host computer at a time via USB-C/USB4/Thunderbolt, and then expand that connection to multiple displays and peripherals.

  Answered 7 months ago by J5create Team

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Q: QuestionDoes this device work with MacBook Air M2 chip

Asked 10 months ago by JOE.

• A:Answer Yes, the USB4 Triple 4K Display Docking Station does work with the MacBook Air with M2 chip, but with important limitations due to macOS display support. Apple's macOS only supports one external display natively on the MacBook Air M2, even if the dock supports more. If you want multiple external displays on a MacBook Air M2, you’d need to use a driver-based dock or adapter, which requires installing a driver.

  Answered 10 months ago by J5create Team

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Q: Questiononly one monitor will get to 60hz, the other is 30 hz, if i switch the monitors, the other one will get to 60hz and the second one will get to 30 hz , they just cant be displayed both at 60hz at the same time. Any help pleaaase

Asked 1 year ago by Anonymous.

• A:Answer Please contact our Technical Support Team for further information about this issue. Their information can be found on j5create website under the Support tab and a specialist will be ready to assist you. Thank you.

  Answered 1 year ago by J5create Team

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Q: QuestionDoes this support G-sync on the displayport?

Asked 1 year ago by Goretech.

• A:Answer The Dual 4K Multi-Port Docking Station does not support G-sync/Variable Refresh Rate through the DisplayPort, G-Sync support may be available through the USB-C port on the docking station. If you have any other questions please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.

  Answered 1 year ago by J5create Team

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