Questions & Answers

Q: QuestionMute button doesn’t work with Teams meeting app. Do I have to do some settings ?

Asked 4 years ago by AB.

This question was asked about the related product: JBL - Quantum 100 Surround Sound Gaming Headset for PC, PS4, Xbox One, Nintendo Switch, and Mobile Devices - White

• A:Answer Our JBL Quantum 100 can be used for phone calls, and teleconferencing VoIP services like Zoom, Skype, MS Teams, Google Meet, etc. We'd like to work with you directly to troubleshoot the issue you're having with the mute button when using the headset with MS Teams. please reach out to us at: https://bit.ly/37kxz94

  Answered 4 years ago by JBL Support

  
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Q: QuestionThe mic on the headset stopped working for some reason in a middle of the game I've tried everything is there a way to fix it I didnt break it just stopped working randomly Can you help?

Asked 5 years ago by Vox.

This question was asked about the related product: JBL - Quantum 100 Surround Sound Gaming Headset for PC, PS4, Xbox One, Nintendo Switch, and Mobile Devices - Blue

• A:Answer We're sorry to hear about what happened. Here are some troubleshooting steps for us to check your JBL Quantum 100. Please try to unplug and plug the mic and makes sure it's plugged all the way to the mic port. Try using a different source ex. (phone, tablet, PC, laptop) for us to check if the mic works using a different device. If you need more assistance, please contact our customer support for assistance: https://support.jbl.com/us/en/#call

  Answered 5 years ago by JBL Support

  
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Q: QuestionJBL - Quantum 100 Surround Sound Gaming Headset Compatible with MacBookPro

Asked 5 years ago by Anonymous.

Q: QuestionThe left earphone bent through carrying it in my backpack it doesn’t project sound what can I do

Asked 5 years ago by Vi.

Q: QuestionDoes the mic work on PC?

Asked 5 years ago by Anonymous.

• A:Answer Yes it does.

  Answered 5 years ago by JBL Support

  
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Q: QuestionCan I plug it into my ipod mini

Asked 5 years ago by Barry.

• A:Answer Hi there, our JBL Quantum 100 features a 3.5 mm jack that can be used for gaming devices. If your device has an auxiliary input, it should be fine. You can check out our Quick Start Guide for the complete list of compatible gaming devices: https://bit.ly/304gZaz

  Answered 5 years ago by JBL Support

  
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Q: QuestionIs there a mute button?

Asked 5 years ago by hii.

This question was asked about the related product: JBL - Quantum 100 Surround Sound Gaming Headset for PC, PS4, Xbox One, Nintendo Switch, and Mobile Devices - Blue

• A:Answer Yes there is a Mute button on the left ear. In for Mute, Out for Unmute.

  Answered 5 years ago by DeFrance

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Q: QuestionIs the microphone detachable?

Asked 5 years ago by ZoeA.

• A:Answer Yes, it is

  Answered 5 years ago by MarcelloVerified Purchase

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Q: Questiondoes it have a dynamic microphone element that could be used with my Ham radio”?

Asked 5 years ago by jrwilson.

• A:Answer Our JBL Quantum 100 dynamic microphone element is that it has a directional pickup pattern the sensitivity is at -42dBV @ 1kH/Pa.

  Answered 5 years ago by JBL Support

  
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Q: Questionheadphones need to be restoked

Asked 5 years ago by cool.

This question was asked about the related product: JBL - Quantum 100 Surround Sound Gaming Headset for PC, PS4, Xbox One, Nintendo Switch, and Mobile Devices - White

Q: QuestionWill this headset work, for working from home ? I need to connect it to a laptop and use it to speak with customers .

Asked 5 years ago by Cdunn.

This question was asked about the related product: JBL - Quantum 100 Surround Sound Gaming Headset for PC, PS4, Xbox One, Nintendo Switch, and Mobile Devices - White

• A:Answer Yes, I used it in my TOEFL exam and I connected it to my laptop and it worked well.

  Answered 5 years ago by Jojomart

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Q: QuestionIs this headset better or is the Razer - Kraken X Wired Stereo Gaming Headset for PC, PS4, Xbox One, Nintendo Switch and Mobile Devices ??? I do not know which one to get

Asked 5 years ago by Katie.

This question was asked about the related product: JBL - Quantum 100 Surround Sound Gaming Headset for PC, PS4, Xbox One, Nintendo Switch, and Mobile Devices - White

• A:Answer Yes it is overall because the value is much better this is the best headset ever the only thing the other headsets you mentioned are better at is sound quality that’s it but for the price of the job headset it’s the better option

  Answered 5 years ago by FGDOM27

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Q: QuestionHello! When will you be restocking these headphones?

Asked 5 years ago by mythicane.

This question was asked about the related product: JBL - Quantum 100 Surround Sound Gaming Headset for PC, PS4, Xbox One, Nintendo Switch, and Mobile Devices - Blue

Q: QuestionMy head set when I plug it in to my Xbox controller it wont project audio

Asked 4 years ago by Jesse.

• A:Answer Thanks for reaching out. All JBL Quantum headset models work only through a 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth. If you're experiencing audio issues when connected to your console via the 3.5mm aux cable then you may reach out to JBL Customer Service for technical support and assistance. https://bit.ly/37kxz94

  Answered 4 years ago by JBL Support

  
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Q: QuestionDo you need an adapter to use the microphone on PC?

Asked 5 years ago by Michael.

This question was asked about the related product: JBL - Quantum 100 Surround Sound Gaming Headset for PC, PS4, Xbox One, Nintendo Switch, and Mobile Devices - White

• A:Answer Our JBL Quantum 100 is compatible via 3.5mm jack with PC, PlayStation™, Xbox™, Nintendo Switch™, Mobile, Mac, and VR. There's no need to buy an adapter if your PC has a 3.5 mm input.

  Answered 5 years ago by JBL Support

  
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Q: QuestionIs this a true dynamic microphone that could be used with my Ham radio

Asked 5 years ago by jrwilson.

• A:Answer The microphone pickup pattern of our JBL Quantum 100 is directional or unidirectional.

  Answered 5 years ago by JBL Support

  
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Q: QuestionDoes the mic and headset work being plugged in to just the headset jack on a windows pc? I’ve had other headsets where the mic doesn’t work in the headphone Jack and the headphones don’t work if it’s plugged into the mic jack

Asked 4 years ago by Anonymous.

• A:Answer Our JBL Quantum 100 is compatible via 3.5mm jack with PC for as long as your computer has a 3.5 mm input.

  Answered 4 years ago by JBL Support

  
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Q: QuestionDo these work with a Nintendo Switch? Are they a simple plug-in and play and the mic works with the Switch? How about an Xbox One S? Thank you. I just brought a pair that the mic wasn't compatible with my switch even though it said it would work

Asked 5 years ago by AKKID.

This question was asked about the related product: JBL - Quantum 100 Surround Sound Gaming Headset for PC, PS4, Xbox One, Nintendo Switch, and Mobile Devices - Blue

• A:Answer Our JBL Quantum 100 uses a 3.5mm aux which can be used for your Nintendo Switch and other gaming consoles that uses 3.5mm aux.

  Answered 5 years ago by JBL Support

  
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Q: QuestionI dont see a spliter included, how does the PC recognize the microphone?

Asked 5 years ago by Kaizar.

• A:Answer Our JBL Quantum 100's microphone can be recognized by going through your sound settings.

  Answered 5 years ago by JBL Support

  
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