Questions & Answers

Q: QuestionWhat type of ear cushions are used in the headset?

• A:Answer The ear cushions on the JBL Quantum 360P Wireless Gaming Headset are made from memory foam.

Q: QuestionAre the earcups adjustable?

• A:Answer The Quantum 360P Wireless Gaming Headset has an adjustable headband.

Q: QuestionWhat is the size of the drivers in the headset?

• A:Answer The driver size in the headset is 40 millimeters.

Q: QuestionCan the headset be used with a wired connection?

• A:Answer The Quantum 360P Wireless Gaming Headset can be used with a wired connection.

Q: QuestionHey what if I lost the original dongle that connects the headset to the PlayStation if I replace just a dongle will I still be able to connect to the console

Asked 4 months ago by Emuniz.

• A:Answer Thank you for your inquiry. Yes, you should be able to connect the JBL Quantum 360P headset to your console with a replacement dongle. The headset is designed to automatically pair with its dedicated dongle upon connection. To Pair Manually 1. Power on the headset. 2. On the 2.4GHz USB wireless dongle, hold CONNECT for more than 5 seconds until the LED flashes white quickly. Both LEDs on the headset and dongle turn solid white after successful connection.

  Answered 4 months ago by JBL Support

  
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Q: QuestionWill the microphone work with a Nintendo switch or do I need an adapter ?

Asked 9 months ago by Anonymous.

• A:Answer Thank you for your inquiry. Our JBL Quantum 360P should work with your Nintendo Switch. Please ensure that the dongle is plugged into the Switch and that it is docked.

  Answered 9 months ago by JBL Support

  
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Q: QuestionI have a wireless headset that allows me to listen to music then when a phone call comes in the music fades to the background and the call can be received at the same time. Will this do the same? Can I be on the phone and hear the PS5 at the same time?

Asked 10 months ago by Babafolk.

• A:Answer Yes. You can be connected to your Playstaion via the 2.4ghz dongle and Bluetooth from your phone. Our JBL Quantum 360P Console Wireless allows for the communication to come simultaneously from two sources: while the dongle keeps you connected to the game, the Bluetooth allows you to pick up a call and then seamlessly go back to your game.

  Answered 10 months ago by JBL Support

  
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Q: QuestionWill this headset also work wirelessly with an iPad?

Asked 11 months ago by Anonymous.

• A:Answer Thanks for your inquiry. Yes, our JBL Quantum 360P headset can work wirelessly with an iPad using Bluetooth.

  Answered 11 months ago by JBL Support

  
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Q: QuestionIs this headset compatible with Xbox Series X? The specifications do not list it, even though the item headline does.

Asked 1 year ago by Camomof3.

• A:Answer Thanks for your inquiry. Our JBL Quantum 360P is designed for full compatibility with PlayStation 5 3D audio and can't be connected to Xbox Series X. Alternatively, you may want to consider our JBL Quantum 360X which is designed specifically for Xbox but also works with PlayStation, and Nintendo Switch, PC and Mac.

  Answered 1 year ago by JBL Support

  
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