Questions & Answers

Name: JLab - Epic Sport Wireless In-Ear Headphones - Gray
Brand: JLab
SKU: 6211302
Price: 25.99 USD
Rating: 3.8 (530 reviews)

JLab - Epic Sport Wireless In-Ear Headphones - Gray

Model:: EBEPICSPORTRGRY42; |
SKU:: 6211302

User rating, 3.8 out of 5 stars with 530 reviews.

Highly rated by customers for:

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QuestionDuh, this will show my age - I have an HP Envy laptop, want to watch movies for a long airline trip. Will these work?
Asked 5 years ago by Deb.
- Answer If your computer has Bluetooth and the airline allows Bluetooth in flight, yes they would work. Not all laptops have Bluetooth, but most do nowadays. Envy is a family within HP so there are a ton of Envy models. Some have Bluetooth, but I don’t think it has been a guaranteed feature since Envy was released. Also, not all airlines allow Bluetooth, but it seems like most do nowadays.
  Answered 5 years ago by Tony
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QuestionDo the JLab Audio Epic Sport Wireless In-Ear Headphones work with the Google Pixel?
Asked 6 years ago by squares.
- Answer Hey squares, They do indeed. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may walk you through the pairing process. Thanks, JLab Audio #FINDYOURGO
  Answered 6 years ago by JLab Audio Team
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QuestionIve had these for almost a year, i love them! But, one side has stopped working. It says it has a two year warranty. What do I do to get this fixed?
Asked 4 years ago by Polk4.
- Answer Contact them. Their customer service is top notch.
  Answered 3 years ago by MrMikeski
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QuestionWhy wont my jlab ancs noise cancelling charge? How do I factory reset them?
Asked 4 years ago by ugh1why1me.
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QuestionWhy does the grey version say 2 year warranty while the black version say 1 year warranty?
Asked 5 years ago by Cam.
- Answer They are both 2 year warranty. We now have a two year warranty on all our True Wireless models. -JLab Audio
  Answered 5 years ago by JLab Audio Team
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Questiondoes it work with apple watch
Asked 5 years ago by keka.
- Answer Yes, you can pair your Bluetooth headphones through your Apple Watch. -JLab Audio
  Answered 5 years ago by JLab Audio Team
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QuestionCan these Epic earbuds be paired with 2 devices at the same time and allow switching from each device, example: 2 phones ?
Asked 5 years ago by Bigrams.
- Answer Hi there, these do not have dual point connectivity abilities. -Haley
  Answered 5 years ago by JLab Audio Team
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Questionyou make no mention of cleaning or sanitizing of these previously used items, how do I know that they are safe?
Asked 5 years ago by Notsure67.
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QuestionI am interested in these headphones but the reviews bother me. What happens if I get them and have problems.
Asked 5 years ago by head.
- Answer Always buy the extended warranty. Best Buy will then replace them for free. I wouldn't recommend this set though. Won't stay in ears.
  Answered 5 years ago by majoroz66
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QuestionCan I use these on a computer for conference calls?
Asked 5 years ago by teeeee.
- Answer Hey teeeee, Yes, you may use them for calls. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with further detail. Kind Regards #TeamJLab Customer Support
  Answered 5 years ago by JLab Audio Team
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QuestionWhat about for jogging. Noise cancelling?
Asked 5 years ago by Runnerisdown.
- Answer The over the ear ones will never stay in your ear while running. They won't stay in my ears while sitting at a computer. Sound is fair. Battery life is great, but that's about it.
  Answered 5 years ago by majoroz66
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QuestionWhere can I access the manufacturer's warranty? Purchased in July, worked well for a few months - stopped working despite being charged & paired to the same device they previously worked with.
Asked 6 years ago by Nic.
- Answer Hi Nic, We're bummed to hear that you are running into this issue. Please visit the link below to file your warranty claim with us. Link: https://www.jlabaudio.com/pages/warranty Please feel free to reach out to directly should you have any further questions. We want to help you #FINDYOURGO! If you're not happy, our personal service team has your back. Please feel free to contact us at [email protected] or 405-445-7219. #FINDYOURGO JLab Audio
  Answered 5 years ago by JLab Audio Team
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QuestionHow long do these headphones take to charge and how long do they last
Asked 6 years ago by Anonymous.
- Answer Hey, You're looking at no more than 3 hours full charge time. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further specs. We want to help you #FINDYOURGO
  Answered 6 years ago by JLab Audio Team
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QuestionHow come my headphones won't charge when I plug them in using the provided charging attachment? What's the special trick?
Asked 6 years ago by Hozerdude.
- Answer Hey Hozerdude, So sorry to hear of the charging issues. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty. We want to help you #FINDYOURGO
  Answered 6 years ago by JLab Audio Team
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QuestionCan I carry on a conversation using JLab Audio - Epic Sport Wireless Headphones along with my Samsun Galaxy S8+ ?
Asked 7 years ago by Walt.
- Answer I'm sure you can. I use them with an iPhone Xs all the time, and I can carry on a conversation over the phone with them just fine.
  Answered 6 years ago by lefty556
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QuestionJhow do I reset my headphones
Asked 6 years ago by Moe.
- Answer Hey Moe, The Epic Sport do not have a reset. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of. Thanks, JLab Audio #FINDYOURGO
  Answered 6 years ago by JLab Audio Team
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QuestionWhat is the frequency response - range of these headphones (lowest to highest tones they can play).
Asked 6 years ago by phidel.
- Answer They have a pretty good sound range on them.
  Answered 6 years ago by amy234
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Showing 1-17 of 17 questions

Questions & Answers

JLab - Epic Sport Wireless In-Ear Headphones - Gray

Q: QuestionDuh, this will show my age - I have an HP Envy laptop, want to watch movies for a long airline trip. Will these work?

Q: QuestionDo the JLab Audio Epic Sport Wireless In-Ear Headphones work with the Google Pixel?

Q: QuestionIve had these for almost a year, i love them! But, one side has stopped working. It says it has a two year warranty. What do I do to get this fixed?

Q: QuestionWhy wont my jlab ancs noise cancelling charge? How do I factory reset them?

Q: QuestionWhy does the grey version say 2 year warranty while the black version say 1 year warranty?

Q: Questiondoes it work with apple watch

Q: QuestionCan these Epic earbuds be paired with 2 devices at the same time and allow switching from each device, example: 2 phones ?

Q: Questionyou make no mention of cleaning or sanitizing of these previously used items, how do I know that they are safe?

Q: QuestionI am interested in these headphones but the reviews bother me. What happens if I get them and have problems.

Q: QuestionCan I use these on a computer for conference calls?

Q: QuestionWhat about for jogging. Noise cancelling?

Q: QuestionWhere can I access the manufacturer's warranty? Purchased in July, worked well for a few months - stopped working despite being charged & paired to the same device they previously worked with.

Q: QuestionHow long do these headphones take to charge and how long do they last

Q: QuestionHow come my headphones won't charge when I plug them in using the provided charging attachment? What's the special trick?

Q: QuestionCan I carry on a conversation using JLab Audio - Epic Sport Wireless Headphones along with my Samsun Galaxy S8+ ?

Q: QuestionJhow do I reset my headphones

Q: QuestionWhat is the frequency response - range of these headphones (lowest to highest tones they can play).

QuestionDuh, this will show my age - I have an HP Envy laptop, want to watch movies for a long airline trip. Will these work?

QuestionDo the JLab Audio Epic Sport Wireless In-Ear Headphones work with the Google Pixel?

QuestionIve had these for almost a year, i love them! But, one side has stopped working. It says it has a two year warranty. What do I do to get this fixed?

QuestionWhy wont my jlab ancs noise cancelling charge? How do I factory reset them?

QuestionWhy does the grey version say 2 year warranty while the black version say 1 year warranty?

Questiondoes it work with apple watch

QuestionCan these Epic earbuds be paired with 2 devices at the same time and allow switching from each device, example: 2 phones ?

Questionyou make no mention of cleaning or sanitizing of these previously used items, how do I know that they are safe?

QuestionI am interested in these headphones but the reviews bother me. What happens if I get them and have problems.

QuestionCan I use these on a computer for conference calls?

QuestionWhat about for jogging. Noise cancelling?

QuestionWhere can I access the manufacturer's warranty? Purchased in July, worked well for a few months - stopped working despite being charged & paired to the same device they previously worked with.

QuestionHow long do these headphones take to charge and how long do they last

QuestionHow come my headphones won't charge when I plug them in using the provided charging attachment? What's the special trick?

QuestionCan I carry on a conversation using JLab Audio - Epic Sport Wireless Headphones along with my Samsun Galaxy S8+ ?

QuestionJhow do I reset my headphones

QuestionWhat is the frequency response - range of these headphones (lowest to highest tones they can play).