Questions & Answers

Q: QuestionDoes this air conditioner have a timer?

• A:Answer Yes, this air conditioner features a programmable 24-hour timer.

Q: QuestionWhy is this air conditioner quieter than standard units?

• A:Answer This air conditioner is quieter than standard units due to its Inverter technology, which optimizes energy usage and reduces noise levels.

Q: QuestionWhat is the maximum room size this air conditioner can cool?

• A:Answer This air conditioner can effectively cool rooms up to 550 square feet.

Q: QuestionWhat is the cooling power of this Keystone air conditioner?

• A:Answer This Keystone air conditioner has a cooling power of 12,000 BTUs.

Q: QuestionHow is this air conditioner installed?

• A:Answer This air conditioner is designed for easy installation in windows with a minimum width of 24 inches and a maximum width of 38.5 inches.

Q: QuestionHow does the filter alert work on this air conditioner?

• A:Answer The air conditioner has a 'Check Filter' alert that reminds you when the washable filter needs to be cleaned.

Q: QuestionHow much can this air conditioner dehumidify?

• A:Answer This air conditioner can dehumidify up to 1.73 pints per hour.

Q: QuestionWhat kind of plug does this air conditioner have? What amp breaker does it need?

Asked 6 months ago by Pam.

• A:Answer Hi! Thank you so much for your question. It is 6.5-ft. power cord with LCDI plug using standard 115V electrical outlet. Hope this helps. :)

  Answered 6 months ago by Product Expert

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Q: QuestionWhat is the COP in heating mode?

Asked 10 months ago by Beelf2.

• A:Answer Thank you for your question. The power of the heating mode is 10,000 BTU. Hope it helps. Thank you

  Answered 10 months ago by Product Expert

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Q: QuestionWill the heater work the outside temperature is below 41

Asked 1 year ago by Babycakes.

• A:Answer Hello. Supplemental Heating mode is meant to be operated when temperatures outside are between 41 and 75 degrees. The heating mode is supplemental and NOT meant as a primary heat source.

  Answered 1 year ago by Product Expert

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Q: QuestionRegarding the width, will this unit fit a 23" window. The unit width is 19.41" however the illustration indicates the the unit only fits window widths of 24"- 38.5"

Asked 1 year ago by Gorio.

• A:Answer Hello, Window dimensions: 24" minimum width, 38.5” maximum width, 14.5” height

  Answered 1 year ago by Product Expert

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Q: QuestionDoes this unit constantly run or shut down when temp is reached?

Asked 2 years ago by Lori.

• A:Answer Hello! The unit will shut off when the desired temperature is reached and will automatically turn back on to maintain the set temperature. Thank you for reaching out!

  Answered 2 years ago by Product Expert

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Q: QuestionWill the heater work in 0 degrees

Asked 2 years ago by Lisa.

• A:Answer Hello, the heating function can be used when the outside temperature is 41 degrees F to 75 degrees F.

  Answered 2 years ago by Product Expert

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Q: QuestionDoes the Heat work at 32 degrees or below?

Asked 9 months ago by HeatDegree.

• A:Answer Thank you for your question. This air conditioner is designed to be operated under the following conditions: Outdoor temp: 41-75℉/5-24℃ and Indoor temp: 41-80℉/5-27℃ Hope it helps. Thank you

  Answered 9 months ago by Product Expert

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