Questions & Answers

Q: QuestionDoes the microwave come with a turntable?

• A:Answer Yes, this unit has a turntable that can be stopped if needed.

Q: QuestionWhat type of light is used for the interior of the KitchenAid microwave?

• A:Answer The interior of the microwave is illuminated with halogen lights.

Q: QuestionHow many fan speeds does the KitchenAid microwave have?

• A:Answer This over-the-range microwave offers six fan speeds to choose from.

Q: QuestionDoes this microwave have a sensor cooking feature?

• A:Answer Yes, this microwave has a sensor cooking feature to automatically adjust cooking times.

Q: QuestionWhat is the capacity of this KitchenAid microwave?

• A:Answer This KitchenAid microwave has a capacity of 1.9 cubic feet.

Q: QuestionDoes this have a vent/fan that also can pull air from the stove top below "to" an external vent pipe. By building code, this microwave is also acting as a range hood that has to exhaust to the exterior of the house.

Asked 7 years ago by Jim.

• A:Answer Hello Jim! Yes, this can pull air from the stove top and vent to the exterior of the home. Thank you for your inquiry on our KitchenAid appliances.

  Answered 7 years ago by KitchenAidTeam

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Q: QuestionDoes this model have side panels that can be added, sold separately? Im replacing my current microwave but width is 36” so I need side fillers..

Asked 3 years ago by Lily.

• A:Answer Hello Lily, Part number 8171339 - Microwave Side Panel Kit. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDoes this model have a light to illuminate the stove top?

Asked 5 years ago by Leroy.

• A:Answer Great question Leroy. Yes, this particular model does have an exterior light. We hope this information helps in moving forward.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionDoes the depth include handle? What is the depth without handle included thank. Thank you!

Asked 6 years ago by Babs.

• A:Answer Babs, the depth of 17 inches does not include the handle. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid Appliances!

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionBecause it is convection, are you able to put metal pans in this unit?

Asked 6 years ago by 0423.

• A:Answer Yes, when in convection mode you can use metal bakeware.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI am replacing this microwave for one that was 29.9x 15.7 x 15.. Would this work?

Asked 2 years ago by Anonymous.

• A:Answer Hello! It would depend on the dimensions available in the spacing you have. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionWhen I turn my kitchen aid overhead microwave on. I don't hear the exhaust fan Is this normal

Asked 2 years ago by Murph.

• A:Answer Hello Murph! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm est. They will be better able to assist you.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionIs a kit required to vent externally? If so do you carry the kit or have the part number?

Asked 3 years ago by Thumper.

• A:Answer Hello Thumper! There is no kit need to vent externally. Thank you for your inquiry on our KitchenAid appliances.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionCan I use this microwave as an "on the counter microwave"? I changed the design of my kitchen and really like the look of this one VS the others. Thanks

Asked 3 years ago by Coco.

• A:Answer Hello Coco! We can only recommend this appliance be installed per the installation instructions.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionCan it be used in Jamaica ,we used 60HZ here ??

Asked 3 years ago by Truper.

• A:Answer Hello Truper! We would recommend reviewing the Installation Instructions for proper installation of the appliance.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionBefore installing the new Kitchenaid KMHP519ESS do you dismantle and taken the old unit? Thanks!

Asked 3 years ago by George.

• A:Answer Hello George. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionHow many cfm is fan and does it vent straight out the back. what are fan vent options? My current unit vents straight out the back and want to keep configuration .

Asked 3 years ago by Pete.

• A:Answer Hi Pete, this particular model can be vented as recirculating or exterior. The CFM Motor Class for this model is 400. Here is the link to the installation documents for this model for reference on venting options. https://bit.ly/3edZzia We hope this helps!

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionIs this microwave Real Stainless Steel or the imitation stainless look or that print less look?

Asked 4 years ago by qman.

• A:Answer Hello qman, this model isa stainless steel unit. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionI have this microwave and mine was manufactured in 2016. Everything seems to work on it but its not heating anything. The table rotates, the fan comes on, the buttons work, the door shuts. What's a common problem/ fix?

Asked 4 years ago by PedroR.

• A:Answer Hi Pedro, we suggest trying the troubleshooting tool for your model. If after trying that you still have issues, you can schedule service for the unit from there as well. Here is the link: https://bit.ly/2QhRQqx

  Answered 4 years ago by KitchenAidTeam

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