Questions & Answers

Q: Questionwill the refrigerator door automatically close or do you have to nudge it closed?

Asked 1 year ago by erh.

• A:Answer The left door must be pushed closed or aggressively shoved to carry through the door seal interlock mechanism. Or always close the left door first then the right. Then, if the door stays open by accident, the alarm is too quiet to hear and stops quickly. We have awoke to melted ice on the floor several times.

  Answered 7 months ago by ThereseRVerified Purchase

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Q: QuestionMy main shelf that extends all the way across and has two vegetable drawers attached underneath has a stain under the glass shelving in the front. It smells like fish. I do not know how to remove that shelf. I s it removable and how can I get it out of

Asked 1 year ago by Anonymous.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 1 year ago by KitchenAidTeam

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Q: Questionwhere is the serial number located on the refrigerator

Asked 1 year ago by Anonymous.

• A:Answer Hello, Please check the following locations for the model and serial numbers: 1. Top left side of the food compartment 2. Top front of the food compartment 3. Food liner (upper right side of the crisper pan). Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWhen either door is opened 90 degrees how much does the overall width increase on hinge side? Wanting to put 2 units side by side & need to know the space needed between them for both of the interior doors to open.

Asked 1 year ago by Anonymous.

• A:Answer Hello. Please visit https://tinyurl.com/33v9jzck to view the dimensions for this model Refrigerator. We hope this information helps.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionQuestion,,, when you open the right door or the left door, ( anyone ) can the light come on?

Asked 1 year ago by Jose.

• A:Answer Hello. The light for this model Refrigerator will turn on when the refrigerator door or freezer drawer is open. We hope this information helps.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWhat type of compressor does this use? I’ve heard the linear compressors are prone to failure.

Asked 1 year ago by TommyL.

Q: QuestionDoes this refrigerator make the regular ice or pellets?

Asked 1 year ago by Growlingbear.

• A:Answer The cubes are a little smaller than our old Kenmore.

  Answered 1 year ago by MatthewSVerified Purchase

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Q: QuestionIs this one counter depth?

Asked 1 year ago by Anonymous.

• A:Answer No, it sticks out 3-4 inches from counter.

  Answered 1 year ago by MatthewSVerified Purchase

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Q: QuestionWhere is the water filter located? How does one access the filter?

Asked 1 year ago by Shermie.

• A:Answer Water filter is on ceiling on right and is very easy to access and change.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionHow tall of a glass can fit in the water dispenser?

Asked 1 year ago by Antonio.

• A:Answer Hello ! The dispenser measures around 9.27". We hope this helps.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWe bought this and everything was great, changed filter now we have no water coming out of water dispenser or ice for almost 2 weeks. Geek squad is not helping at all...????

Asked 1 year ago by Terrieortega61.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionThere is no audio alert when a door is left open. Is there some way to turn it on?

Asked 2 years ago by GWE5.

• A:Answer I am pressing the two items simultaneously for 3 seconds (it counts down the three seconds for me), but the audio still doesn't alert me for when the door is open. How long does the door have to be open for the alert to sound?

  Answered 2 years ago by Anonymous

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Q: QuestionDoes this model have self closing doors? Does it have an open door alarm?

Asked 2 years ago by AStork.

• A:Answer No, the doors do not self-close. My though is they do not, because the seals are so tight. The refrigerator keeps cold stuff cold and frozen stuff like a rock and does not constantly run.

  Answered 2 years ago by JamesB

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Q: QuestionThe handle on the pull out drawer at the bottom is quite loose (has been from the start). I don't see where I can tighten it. Any suggestions?

Asked 2 years ago by OldMan47.

This question was asked about the related product: KitchenAid - 27 Cu. Ft. French Door Refrigerator with External Water and Ice Dispenser - Black Stainless Steel

• A:Answer Use your Warranty that came with the product.

  Answered 2 years ago by hbomaxVerified Purchase

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Q: QuestionI need to have to doors removed for delivery. How do I arrange that?

Asked 2 years ago by Rachel.

• A:Answer The company that will do your delivery.

  Answered 2 years ago by hbomax

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Q: QuestionTwo questions 1. Is the black stainless color offered the exact same color and finish among all the appliances it’s offered - meaning built in microwaves, double ovens, etc. is there another black in your lineup that is different? I want to match.

Asked 2 years ago by Rose.

This question was asked about the related product: KitchenAid - 27 Cu. Ft. French Door Refrigerator with External Water and Ice Dispenser - Black Stainless Steel

• A:Answer Hello Rose, the Black Stainless Steel is offered on other appliances. There is the regular black gloss look, it is not available on this model but is available on other appliances. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionDoes this unit offer a choice of crushed or cubed ice?

Asked 2 years ago by Ddog.

• A:Answer Hello Wags, this model offers both crushed and cubed ice. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionDoes this fridge have a “ Sabbath” mode option ?

Asked 2 years ago by Rose.

• A:Answer Hello Rose. This model Refrigerator does have a Sabbath mode. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionI don’t want a water or ice dispenser on the door. Does KitchenAid have a model without the water or ice on the door?

Asked 2 years ago by John.

• A:Answer Hello John! Please see the link for more information on the French Door models we have without Water or ice on the door. https://www.bestbuy.com/site/compare?skus=7009126,7009135,5867313 We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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