Questions & Answers

Q: QuestionDoes this model have self closing doors? Does it have an open door alarm?

Asked 2 years ago by AStork.

• A:Answer No, the doors do not self-close. My though is they do not, because the seals are so tight. The refrigerator keeps cold stuff cold and frozen stuff like a rock and does not constantly run.

  Answered 2 years ago by JamesB

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThe handle on the pull out drawer at the bottom is quite loose (has been from the start). I don't see where I can tighten it. Any suggestions?

Asked 2 years ago by OldMan47.

This question was asked about the related product: KitchenAid - 27 Cu. Ft. French Door Refrigerator with External Water and Ice Dispenser - Black Stainless Steel

• A:Answer Use your Warranty that came with the product.

  Answered 2 years ago by hbomaxVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI need to have to doors removed for delivery. How do I arrange that?

Asked 2 years ago by Rachel.

• A:Answer The company that will do your delivery.

  Answered 2 years ago by hbomax

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionTwo questions 1. Is the black stainless color offered the exact same color and finish among all the appliances it’s offered - meaning built in microwaves, double ovens, etc. is there another black in your lineup that is different? I want to match.

Asked 2 years ago by Rose.

This question was asked about the related product: KitchenAid - 27 Cu. Ft. French Door Refrigerator with External Water and Ice Dispenser - Black Stainless Steel

• A:Answer Hello Rose, the Black Stainless Steel is offered on other appliances. There is the regular black gloss look, it is not available on this model but is available on other appliances. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this unit offer a choice of crushed or cubed ice?

Asked 2 years ago by Ddog.

• A:Answer Hello Wags, this model offers both crushed and cubed ice. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this fridge have a “ Sabbath” mode option ?

Asked 2 years ago by Rose.

• A:Answer Hello Rose. This model Refrigerator does have a Sabbath mode. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI don’t want a water or ice dispenser on the door. Does KitchenAid have a model without the water or ice on the door?

Asked 2 years ago by John.

• A:Answer Hello John! Please see the link for more information on the French Door models we have without Water or ice on the door. https://www.bestbuy.com/site/compare?skus=7009126,7009135,5867313 We hope this helps.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionJust bought this fridge, the ice machine hasn’t even started to make ice yet. The water it hooked up and we have already dumped the 3 gallons. But no ice… what do we need to do?

Asked 2 years ago by Anonymous.

• A:Answer We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy water being dispensed is not cold. Is there a setting I need to change? If not, what is causing this. It was professionally installed Thursday. What SHOULD the correct water temperature be?

Asked 2 years ago by Cydney.

This question was asked about the related product: KitchenAid - 27 Cu. Ft. French Door Refrigerator with External Water and Ice Dispenser - Black Stainless Steel

• A:Answer Thank you for sharing your experience with us, Cydney. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAnyone having issues with the ice maker? Mine works great most of the time and sometimes overfills and starts dripping water into the ice maker section but freezes water on the outside of the container? Does it at least once per week not sure why?

Asked 2 years ago by 13896712865.

• A:Answer Hello 13896712865! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm est. They will be better able to assist you.

  Answered 2 years ago by KitchenAidTeam

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this refrigerator stainless on the sides also?

Asked 2 years ago by DJonabeach.

• A:Answer Hello DMarky, the sides of model KRFF577KPS are Grey. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: Questiondoes this refrigerator have a trim kit.?

Asked 2 years ago by Anonymous.

• A:Answer Hello. No, this Refrigerator does not have a trim kit. We apologize for any frustrations this may cause.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill you remove my existing fridge - bought from you 11-12 years ago? If so, what is the charge, if any?

Asked 2 years ago by Anonymous.

• A:Answer Yes. BB moved my old fridge at no cost.

  Answered 2 years ago by Lbj7Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionJudging from the pictures, the ice maker seems small. True or misperception? If so, how long does it typically take to fill the ice maker to max capacity?

Asked 2 years ago by Dude.

• A:Answer It is not too small, but I like to put more ice in a bowl in the freezer to have extra ice on hand if I ever need it for the ice chest. It takes about 12-24 hours to fill the bucket to capacity.

  Answered 2 years ago by Lbj7Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this unit come with the first water filter or do I have to buy one now. The install is Monday (3 days from now). Thanks!

Asked 2 years ago by CarolB.

• A:Answer Comes with

  Answered 2 years ago by EasyoneVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionMy refrigerator sounds like a helicopter every little bit when opening the door and just randomly very loud . I’ve had my new Refrigerator two months so I need to have my dealer check it out?

Asked 2 years ago by Anonymous.

• A:Answer Hello! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm est. They will be better able to assist you.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow wide are the doors? How far out does fridge have to be from the encased wall to be able to open.

Asked 2 years ago by Anonymous.

• A:Answer Hello! Please see page 8 for more information on the Location Requirements. bit.ly/3V8GXTN We hope this helps.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionRegarding model# KRFF577KPS02 how do you tell the current temperature of the refrigerator and freezer? I can only see the temperature it is set at?

Asked 2 years ago by SammyMac60.

• A:Answer Hello SammyMac60! The refrigerator will only display the temperature it is set at. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes this refrigerator come in counter depth ?

Asked 2 years ago by Anonymous.

• A:Answer Hello! We currently do not have this model in counter depth. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)