Questions & Answers

Q: QuestionWhat are the BTU ratings for each burner? Specifically the center oval burner!

Asked 4 years ago by SatisfiedinVermont.

• A:Answer Openboxwasnottruetherewas, the center rear burner (oval burner) is 7,350 BTUs, the left front burner is 17,000 BTUs, the left rear burner is 5,000 BTUs, the right front burner is 10,000 BTUs, and the right rear burner is 5,000 BTUs. We hope this helps!

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionIs the bottom oven both convection and regular?

Asked 4 years ago by N.

• A:Answer Hi N, the bottom oven for model number KFGD500ESS is both thermal and convection. The control panel on this unit will allow you to select either on the lower oven. Hope this helps!

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionWill my turkey roaster that measures 21 1/2 x 7 inches fit in the bottom oven when using the bottom rack? Thanks.

Asked 5 years ago by Bourbs.

• A:Answer Yes. I think it should fit. The lower oven clear dimension from bottom rack is 24”w X 18”d X 13.5” h. The upper oven’s : 24”w X 18”d X 4.5”h. There is a pipe above the rack, I’ve only had this oven/range for 3 weeks. I really like it.

  Answered 5 years ago by JBAktkVerified Purchase

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Q: QuestionCan the smaller oven be used like a warming drawer? As in, to warm up plates, keep meals warm, etc?

Asked 5 years ago by Inko.

• A:Answer Hello Inko, This model does allow the unit to be turned on at a low temperature. The lowest it can be set is 170 degrees. We hope this helps.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionHow wide deep and tall is this unit

Asked 5 years ago by Victor.

• A:Answer Top Oven (1 rack) - interior 24.5"wide x 15"deep x 5"tall (center) or 7"tall (on sides)....due to broiler unit in middle of gas oven. Gas unit is on bottom of oven. Bottom Oven (2 racks, 1 with sliding mechanics...very nice feature) - 24.5"wide x 15"deep x 12" tall....if you change out the sliding rack from the bottom, you can probably get another 1" in height. Convection is in bottom oven on back wall of oven. Gas unit is on bottom of oven. Fits 30" opening in counter, no storage drawer. Since our gas line come out of the floor, our range doesn't sit flush against the wall...this is due to having a double oven. We will need to have our gas line moved to come out of the wall to resolve this issue. I assume this is a non-issue for an electric range. We have only had our range 1 week, still getting used to all the features. More space & different temps are great features!! WE ALL LOVE IT!!

  Answered 5 years ago by BG8489Verified Purchase

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Q: QuestionWhat is the height of the stove from the bottom to the cooktop? Is it counter height? I want the measurement that does not include the top part with the display. Thank you!

Asked 5 years ago by Mariville.

• A:Answer Yes, it is counter high at 36 inches.

  Answered 5 years ago by ROYSVerified Purchase

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Q: QuestionCan you fit a cookie sheet length wise under the broiler (to maximize broiling area)?

Asked 5 years ago by Anna.

• A:Answer No you cannot. The door won’t fully close. I love this range, but my only negative is the broiler that goes from the front to the back. I wish it was side to side like most ranges for easier broiling. With this oven you have to shift the pan several times during broiling.

  Answered 5 years ago by NickVerified Purchase

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Q: QuestionCan both ovens be used at the same time? (LG makes one similar and the ovens cannot be used simultaneously)

Asked 6 years ago by ShirlGirl.

• A:Answer Hello ShirlGirl! Yes, both ovens can be used at the same time. Thank you for your inquiry on our KitchenAid appliances.

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionWe owned one of these at a previous house, and it had a burner that was hard to start and clicked while it tried to start. When it finally started it would roar up. We never were able to fix it. Is that a common problem?

Asked 7 years ago by Mark.

• A:Answer Hi Mark, it sounds like the old unit needed a service call for the ignition system, what you describe is not normal and you should not see any problems like it with any of our Ranges or Cooktops.

  Answered 7 years ago by KitchenAidTeam

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Q: QuestionTHE TOP OF THIS STOVE IS SILVER. WHAT IS THE MATERIAL, IS IT STAINLESS STEEL OR SOMETHING ELSE. I'M CONCERNED ABOUT CLEANING. THANKS BARBARA

Asked 7 years ago by barbara.

• A:Answer It is stainless steel

  Answered 7 years ago by DorisVerified Purchase

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Q: QuestionWhat is the height from floor to top of grills?

Asked 7 years ago by kojimold.

• A:Answer kojimold, the height is 35 3/4".

  Answered 7 years ago by KitchenAidTeam

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Q: Questionhow many BTUs does this have??

Asked 7 years ago by PaulyD.

• A:Answer Hello PaulyD! Per the information we have on this model: Center Rear Element-Burner Power 7350 BTU, Left Front Element-Burner Power 17,000 BTU, Left Rear Element-Burner Power 5000 BTU, Right Front Element-Burner Power 10,000 BTU, Right Rear Element-Burner Power 5000 BTU, Broiler Element Power 10,000 BTU-Upper, and Bake Element Power 10,000 BTU Upper-16,000 BTU.

  Answered 7 years ago by KitchenAidTeam

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Q: QuestionDoes it have reignition, or indecater light when gas is turned on?

Asked 8 years ago by Jafa.

• A:Answer Hello Jafa! The oven will have a re-ignition. Thank you for your inquiry on our KitchenAid appliances.

  Answered 7 years ago by KitchenAidTeam

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Q: QuestionIs this dual oven gas? What part is convection or is both convection? I am looking for gas and not convection. Any suggestion will be appreciated.

Asked 8 years ago by Barb.

• A:Answer It is a gas range and both ovens are gas. Only the lower oven also has convection.

  Answered 8 years ago by JoeyDVerified Purchase

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Q: QuestionI am specifically looking for a gas double oven in black that is NOT IS BLACK STAINLESS STEEL. Is this unit black...or black stainless steel?

Asked 8 years ago by Lisa315.

This question was asked about the related product: KitchenAid - 6.0 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer This unit is not Stainless Steel.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionCan you confirm that the ovens have the blue enamel interiors?

Asked 9 years ago by lelloracin.

• A:Answer Yes

  Answered 8 years ago by JimboVerified Purchase

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Q: Questiondoes it broil?

Asked 9 years ago by Sabbeth.

• A:Answer Yes

  Answered 8 years ago by Sue60Verified Purchase

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Q: QuestionWhat are the dimensions

Asked 9 years ago by Anonymous.

• A:Answer 30"wide x 24"deep x 36"height to cooktop surface (46" to top of back control panel).

  Answered 9 years ago by AnonymousVerified Purchase

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Q: QuestionWhat sort of GRILL for toaSt and grill

Asked 9 years ago by Antonio9.

• A:Answer Cast iron

  Answered 7 years ago by Anonymous

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