Questions & Answers

Q: Questiondoes this oven come in white?

Asked 9 years ago by Anonymous.

• A:Answer Yes, the model number is KFGD500EWH

  Answered 9 years ago by John

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Q: QuestionI need a power cord but I don't know what one! PLEASE HELP

Asked 1 month ago by Babyd.

• A:Answer Hello! For model KFGD500ESS, per the Installation Instructions, https://shorturl.at/Qk6VK the power cord is provided with the Range. You would plug it into a 3-prong outlet. Thank you for your inquiry about our KitchenAid appliances.

  Answered 1 month ago by KitchenAidTeam

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Q: QuestionWhen the gas oven will not work because it needs electricity during a power outage to drive the control panel, can the gas range be plugged into a battery-operated power station (such as the Jackery 300 available at Best Buy or the Duracell 500)?

Asked 5 months ago by poobie91311.

• A:Answer I would say yes as I have batteries for whole house and my gas range works just fine when we have a power outage.

  Answered 5 months ago by Anonymous

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Q: QuestionIs there a kitchen timer for each oven or do I need to get a separate timer for the second oven?

Asked 5 months ago by WinWin.

• A:Answer Unfortunately there’s only one timer and it’s one of the things I really dislike. The timer also makes one small quiet beep to let you know when time is up. So if you walk away from the kitchen you probably won’t hear it. My previous GE Profile range beeped several times, loudly until I acknowledged it by pressing stop. It’s s really nice range. Just one of a few adjustments they should consider for future production.

  Answered 5 months ago by AllenHVerified Purchase

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Q: QuestionI have a similar range by Samsung..It is very easy to turn on the knobs. My dog put her paws up on it and turned on the flame practically burning down the house. How hard is it to turn the knobs to light the burners?

Asked 7 months ago by dogproof.

Q: QuestionDo you manufacture this model in a slide-in version? If you do, what is the price and where would I locate one in 93455?

Asked 8 months ago by Judy.

• A:Answer Hello, we currently do not have this model in a slide in version. Thank you for your inquiry on our KitchenAid appliances.

  Answered 8 months ago by KitchenAidTeam

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Q: QuestionI'm wanting to purchase a stove gaurd for KFGD500ESS. What are the two numbers after the model?

Asked 8 months ago by James.

• A:Answer Hello, those are for our engineers. Thank you for your inquiry on our KitchenAid appliances.

  Answered 8 months ago by KitchenAidTeam

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Q: QuestionHow big is the top oven , is it tall enough for a casserole dish .

Asked 8 months ago by Anonymous.

• A:Answer Yes it is..

  Answered 7 months ago by GreatVerified Purchase

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Q: QuestionWhat is the dimension in inches- the height from the bottom of unit to the burners? I want to know how this will match up to the height of my countertop.

Asked 9 months ago by TLynn.

• A:Answer Hello! Please see the link to the available dimensions we have on this model. https://tinyurl.com/5esptdpz We hope this helps. Thank you for your inquiry on our KitchenAid appliances.

  Answered 9 months ago by KitchenAidTeam

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Q: QuestionDoes the stove work on propane?

Asked 9 months ago by Rob.

• A:Answer Hello, yes, model KFGD500ESS will work on LP Gas. Thank you for your inquiry on our KitchenAid appliances.

  Answered 9 months ago by KitchenAidTeam

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Q: QuestionWhat are the upper small oven dimensions? Trying to see if it can fit a Dutch oven that is 8 inches high.

Asked 9 months ago by JurgaO.

• A:Answer 6" max, so no it will not fit

  Answered 9 months ago by AnonymousVerified Purchase

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Q: QuestionCan I buy a replacement griddle?

Asked 9 months ago by Kaye.

• A:Answer Hello, model KFGD500ESS, KitchenAid® Range, does have an option for a replacement Griddle. The part number is W10432544. Please see the link to this griddle. https://tinyurl.com/5betn2xm Thank you for your inquiry on our KitchenAid appliances.

  Answered 9 months ago by KitchenAidTeam

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Q: QuestionIs the bottom oven large enough for a dutch oven ? 10" high

Asked 11 months ago by Jeannie.

• A:Answer Yes, oven is 13" tall.

  Answered 9 months ago by AnonymousVerified Purchase

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Q: QuestionDoes the new gas line required for the new oven come with the oven or do I need to purchase it separately? If I need to purchase separately will the new oven installers bring with them when the oven is installed so I can purchase at that time?

Asked 1 year ago by Rosebud.

• A:Answer Hello, per the Installation Instructions, https://tinyurl.com/4fmsutm8 Provide a gas supply line of 3/4" (1.9 cm) rigid pipe to the range location. A smaller size pipe on longer runs may result in insufficient gas supply. With propane gas, piping or tubing size can be 1/2" (1.3 cm) minimum. Usually, propane gas suppliers determine the size and materials used in the system. If you would like more information on whether Installers bring this, please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. Thank you for your inquiry on our KitchenAid appliances.

  Answered 11 months ago by KitchenAidTeam

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Q: QuestionHow can I replace the burner knobs?

Asked 1 year ago by Bee.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWhy is this installed with liquid propane?

Asked 1 year ago by Anonymous.

• A:Answer Unit comes with natural gas orifices installed, propane orifices and installation instructions DO come with it.

  Answered 9 months ago by AnonymousVerified Purchase

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Q: QuestionI don't use griddles on my cooktop. If I take it off is there a grate covering the center burner so I can use it for long pans?

Asked 1 year ago by Beth.

• A:Answer Yes. I took mine off. No issues!

  Answered 1 year ago by Anonymous

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Q: QuestionWhere is the serial number on this oven

Asked 1 year ago by Misty.

• A:Answer Inside the door on the upper panel

  Answered 1 year ago by VaronJ

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Q: QuestionWhen I bought my oven I was told this oven has an air fryer, I can't find the controls for the airfryer. I looked at the usuers manual, and i can't find anything that indicates an airfryer, So was this information incorrect, does it have an airfryer?

Asked 1 year ago by Confused.

• A:Answer It doesn’t have a air fryer and if I may I read a lot of information on all four of my appliances and the information or instructions on not very clear to work this equipment no one from Best Buy has contacted me to teach us or help us the instructions are poor. I used the bar code for Wi Fi use and I asked to pay 5.00 to help me, this is ridiculous after I spent 10,100 dollars with you guys, someone should help us my number is 314-780-2081 thanks

  Answered 1 year ago by VaronJ

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