Questions & Answers

Q: QuestionWhat are the upper small oven dimensions? Trying to see if it can fit a Dutch oven that is 8 inches high.

Asked 1 year ago by JurgaO.

• A:Answer 6" max, so no it will not fit

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan I buy a replacement griddle?

Asked 1 year ago by Kaye.

• A:Answer Hello, model KFGD500ESS, KitchenAid® Range, does have an option for a replacement Griddle. The part number is W10432544. Please see the link to this griddle. https://tinyurl.com/5betn2xm Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionIs the bottom oven large enough for a dutch oven ? 10" high

Asked 1 year ago by Jeannie.

• A:Answer Yes, oven is 13" tall.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionDoes the new gas line required for the new oven come with the oven or do I need to purchase it separately? If I need to purchase separately will the new oven installers bring with them when the oven is installed so I can purchase at that time?

Asked 1 year ago by Rosebud.

• A:Answer Hello, per the Installation Instructions, https://tinyurl.com/4fmsutm8 Provide a gas supply line of 3/4" (1.9 cm) rigid pipe to the range location. A smaller size pipe on longer runs may result in insufficient gas supply. With propane gas, piping or tubing size can be 1/2" (1.3 cm) minimum. Usually, propane gas suppliers determine the size and materials used in the system. If you would like more information on whether Installers bring this, please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. Thank you for your inquiry on our KitchenAid appliances.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionHow can I replace the burner knobs?

Asked 1 year ago by Bee.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 1 year ago by KitchenAidTeam

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Q: QuestionWhy is this installed with liquid propane?

Asked 1 year ago by Anonymous.

• A:Answer Unit comes with natural gas orifices installed, propane orifices and installation instructions DO come with it.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionI don't use griddles on my cooktop. If I take it off is there a grate covering the center burner so I can use it for long pans?

Asked 2 years ago by Beth.

• A:Answer Yes. I took mine off. No issues!

  Answered 2 years ago by Anonymous

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Q: QuestionWhere is the serial number on this oven

Asked 2 years ago by Misty.

• A:Answer Inside the door on the upper panel

  Answered 1 year ago by VaronJ

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Q: QuestionWhen I bought my oven I was told this oven has an air fryer, I can't find the controls for the airfryer. I looked at the usuers manual, and i can't find anything that indicates an airfryer, So was this information incorrect, does it have an airfryer?

Asked 2 years ago by Confused.

• A:Answer Hello! Mode KFGD500EBS does not have the Air Fry feature. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionHow many inches is if from the floor to the lower oven handle?

Asked 2 years ago by Ash.

• A:Answer About 15", but, when it opens up, the unit is on the floor

  Answered 2 years ago by TonjaC

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Q: QuestionCan you lite the burners manually if you have a power outage?

Asked 3 years ago by Lynn.

• A:Answer Hi Lynn. In in the event of a prolonged power failure, the surface burners cannot be lit manually. No attempt should be made to operate the appliance during a power failure. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionDies this oven have an air fry

Asked 3 years ago by Anonymous.

• A:Answer Hello! No, this model does not have the Air Fry option. Thank you for your inquiry on our KitchenAid appliances.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionWhat is the maximum temperature for each oven?

Asked 3 years ago by Anonymous.

• A:Answer Hello! The maximum temperature is 500 degrees. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionThe top oven stopped working. Any advice?

Asked 3 years ago by Cook.

• A:Answer Hello Cook! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid® at 1(800)422-1230. We are available M - F 8 am to 6 pm est. They will be better able to assist you.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionCan the 2 big grates on top be replaced with 4 individual grates? The grates that came with the oven are heavy and it is very hard to clean the top if something spills.

Asked 3 years ago by Judy.

• A:Answer Hello Judy, this model only comes with the two grates that originally came with. Kitchenaid does not offer different styles other than the OEM grates. We hope this info helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDoes the lower oven also have a conventional cooking as well as convection?

Asked 3 years ago by Tholden.

This question was asked about the related product: KitchenAid - 6.0 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range - White

• A:Answer Hello Tholden, this model only has convection, which is actually operated by "EasyConvect™ Conversion System in which it will automatically adjust the cooking temperature for you. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionAre there alternative grates for the stove I can buy, like a 3 piece?

Asked 3 years ago by Luke.

• A:Answer Hello Luke! We currently do not have alternative grates available. We apologize.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDoes a paper instruction manual come with the stove?

Asked 3 years ago by Anonymous.

This question was asked about the related product: KitchenAid - 6.0 Cu. Ft. Self-Cleaning Freestanding Double Oven Gas Convection Range

• A:Answer Yes

  Answered 3 years ago by RyanT

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Q: QuestionI will be using propane. How many BTU's does this range use if using both ovens and 2 burners?

Asked 3 years ago by BTU.

• A:Answer Hi BTU, you can access the BTU rating for each burner and the ovens by going to the following link, then under "Specifications" you will find each burner and oven BTU. Here is the link: https://bit.ly/3lIwFLm Please don't hesitate to reach out to us directly if you have any other questions or concerns. KitchenAid (800) 422-1230 M - F 8 AM to 6 PM ET.

  Answered 3 years ago by KitchenAidTeam

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