A:Answer Hi Jehovani,
We're sorry to hear that you're having trouble with your LOQ 15. We apologize for the inconvenience that has stemmed from this. We'd like to work with you to try to resolve this.
There are various options and steps to follow to help discover the root issue. We believe that following the guide for troubleshooting this problem should help to improve your experience: https://support.lenovo.com/us/en/solutions/ht103985-keyboard-keys-may-not-work
Thank you for reaching out, and please reach out to us should you need anything else!
