Questions & Answers

Q: QuestionAre unlock notifications available with this lock?

• A:Answer Yes, unlock notifications are available with this lock.

Q: QuestionDoes this lock have a low-battery indicator?

• A:Answer Yes, this lock has a low-battery indicator.

Q: QuestionDoes this smart lock require batteries?

• A:Answer Yes, this smart lock is battery-powered and requires one CR2 battery.

Q: QuestionCan I remotely lock or unlock the door with this lock?

• A:Answer Yes, you can remotely lock or unlock your door from anywhere.

Q: QuestionCan I unlock this lock using an app?

• A:Answer Yes, you can lock and unlock this door using the Level Home app.

Q: QuestionCan I share keys with other people using this lock?

• A:Answer Yes, you can share keys using this lock.

Q: QuestionDoes this lock have auto unlock feature?

• A:Answer Yes, this lock has an auto unlock feature.

Q: QuestionCan I remotely monitor this smart lock?

• A:Answer Yes, this smart lock has remote monitoring capabilities.

Q: QuestionDoes this lock work with the Level Keypad?

• A:Answer Yes, this lock works with Level Keypad.

Q: QuestionIs it possible to receive unlock notifications from this lock?

• A:Answer Yes, this lock provides unlock notifications.

Q: QuestionDoes this lock have auto unlock feature?

• A:Answer Yes, this lock has an auto unlock feature.

Q: QuestionHow many smart home platforms can this lock integrate with?

• A:Answer This lock can seamlessly interoperate with up to 3 smart home platforms.

Q: QuestionDoes this lock require batteries to operate?

• A:Answer Yes, this lock is battery-powered.

Q: Questionwhat brand of keys can be used with. This lock?

Asked 3 weeks ago by Bubah.

• A:Answer Thank you for reaching out. All Level locks include two physical keys, and every Level lockset uses a 5‑pin C‑style key cylinder that can be rekeyed to match existing SC1‑style keys. If you’d like help determining the best option for your setup, our Level Support team would be happy to assist. You can reach us at 1‑833‑453‑8354 or [email protected].

  Answered 3 weeks ago by LevelHome Team

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Q: QuestionIs it waterproof

Asked 2 months ago by Rb.

• A:Answer Thank you for your interest in Level Lock (Matter). Our locks have an IPX4 water resistance rating, meaning they are splash resistant but not waterproof. If you would like guidance on your specific installation environment, please contact our Support team at [email protected] or 1-833-453-8354. Our team would be happy to review your setup and provide recommendations.

  Answered 2 months ago by LevelHome Team

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