Questions & Answers
- Model:
- C-F12U
- |
- SKU:
- 6547720
Highly rated by customers for: Ease of use, Installation, Design
$329.00$329.00
Page Showing 1-16 of 16 questions
Q: QuestionCan I share keys with other people?
- A:Answer Yes, you can share keys with other people.
This question and answer was generated by AI based on customer and product data.Q: QuestionCan I receive notifications when the door is unlocked?
- A:Answer Yes, you can receive unlock notifications with this smart lock.
This question and answer was generated by AI based on customer and product data.Q: QuestionWhat kind of battery does this lock use?
- A:Answer This lock uses a CR2 battery.
This question and answer was generated by AI based on customer and product data.Q: QuestionIs it easy to install this replacement deadbolt?
- A:Answer Yes, it is simple to install with just a screwdriver.
This question and answer was generated by AI based on customer and product data.Q: QuestionDoes this lock work with the Apple Home application?
- A:Answer Yes, this lock works with the Apple Home application.
This question and answer was generated by AI based on customer and product data.Q: QuestionDoes this lock have auto unlock capabilities?
- A:Answer Yes, this lock has auto unlock capabilities.
This question and answer was generated by AI based on customer and product data.Q: QuestionAre batteries included with the smart lock?
- A:Answer Yes, batteries are included with this smart lock.
This question and answer was generated by AI based on customer and product data.Q: Questioni purchased this level lock and when i opened the box the fobs were missing
Asked by erin.
- A:Answer Thanks for reaching out. I’m sorry for the confusion when opening your Level Lock. Depending on the specific Level Lock model and purchase configuration, some locks ship with key cards rather than key fobs. Our support team can quickly review your order details to confirm what should have been included and help resolve this for you. Please contact Level Support directly so we can assist further: Email: [email protected] Phone: 1-833-453-8354 Hours: Monday through Friday, 7 AM to 6 PM PT Saturday and Sunday, 7 AM to 3:30 PM PT When you reach out, please have your lock serial number available if possible. We’ll be happy to take a closer look and help get this sorted out.
Answered by LevelHome Team
Q: QuestionHow do I reconnect with my phone
Asked by DavidH.
- A:Answer To reconnect your lock with your phone, you’ll need to open the Level app and follow the prompts to re-pair your device. If you previously removed the lock from your app, select “Add a Device” and follow the on-screen instructions to add it again. Make sure Bluetooth is enabled and that you’re near the lock during setup. If you need additional help, our support team will be happy to assist. You can reach Level Support by phone at (833) 453-8354 or by email at [email protected]. .
Answered by LevelHome Team
Q: QuestionDoes it work with Samsung wallet nfc?
Asked by FormerRagingFan.
- A:Answer Thanks for your question! Level Touch and Level Lock+ only work with Level Key Cards and Key Fobs—they are not compatible with Samsung Wallet or other third-party NFC platforms. If you have any other questions or need help getting set up, our support team is happy to assist. You can reach us at [email protected] or 1.833.453.8354.
Answered by LevelHome Team
Q: QuestionDoes this lock need wifi?
Asked by TS1512.
- A:Answer Thanks for reaching out! The Level Lock+ does not require Wi-Fi for basic functionality. It connects directly to your phone using Bluetooth, allowing you to lock and unlock using the Level app, Apple Home Key, or a physical key. If you'd like remote access through the Level app (when you're not nearby), you can use our accessory, Level Connect, which plugs into a standard outlet and connects your lock to Wi-Fi. Alternatively, if you're using Apple Home, a compatible Apple Home hub (like a HomePod or Apple TV) can enable remote control through the Apple Home app. If you have any questions or need help getting started, our support team is happy to help at [email protected] or by phone at 1-833-453-8354. Let us know how we can assist you further!
Answered by LevelHome Team
Q: QuestionIs this the version that supports Matter?
Asked by Ryan.
- A:Answer Thank you for your interest in Lock+ with Matter. At this time, Lock+ Matter is available exclusively through Level.co and Apple.com. https://level.co/smart-lock/lock-plus/matter/?finish=Satin%20Nickel
Answered by LevelHome Team
Q: QuestionIs this lock weather resistant?
Asked by Weatherproof.
- A:Answer Level Lock+ was built with strengthened metal alloys and has a IPX4 "splash-proof" water resistance rating (similar to Apple AirPods).
Answered by LevelHome Team
Q: QuestionCan anyone unlock this with voice assistant
Asked by Dennis.
- A:Answer It is compatible with Apple HomeKit for sure.
Answered by LFR7
Q: QuestionDoes the apple wallet key work with the other versions of the Level lock? Or does it only work with Level Lock+?
Asked by will.
- A:Answer Only Level Lock+ works with Apple home keys.
Answered by LevelHome Team
Q: QuestionWhat battery would I need to purchase for a replacement?
Asked by Raymond.
- A:Answer CR2 Battery
Answered by Fredro
Page 1, Showing 1-16 of 16 questions
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