Questions & Answers

Q: QuestionWhen the machine is running, How to open the door in case of emergency?

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel

• A:Answer Press pause, the machine takes time to cycle down before you hear the audible unlocking sound.

  Answered 3 years ago by KHW9

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Q: QuestionHow to stop a drying cycle and open the door?

Asked 3 years ago by LikeLG.

This question was asked about the related product: LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel

• A:Answer Power it off and wait for the light to go away (takes a minute) and if you need to continue drying, power it back up and select waterless drying.

  Answered 1 year ago by RachelWVerified Purchase

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Q: QuestionHello! Why the glass door is super hot when it’s drying

Asked 3 years ago by Laura.

• A:Answer Hi, please check the vent if clogged. Please check this troubleshooting steps https://www.lg.com/us/support/help-library/dryer-too-hot-CT10000012-20150995632398. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs this combo stackable?

Asked 3 years ago by Anonymous.

• A:Answer Hi, This is not stackable as this unit is already has 2 function in 1 unit. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionCan this be operated manually? Without a cell phone? I am purchasing for a rental unit and I want anyone to be able to use it, whether they have a cell phone or not.

Asked 3 years ago by DeltaDawn.

• A:Answer Hi, Yes, the unit can be used as a regular unit and optional to connect to ThinQ app. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: Questionthis appliance is to be used in a basement apartment. The drainage is above level. Would this be a problem?

Asked 3 years ago by jb.

This question was asked about the related product: LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel

• A:Answer Hi, Connect the elbow bracket a within 4 inches (10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer.^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a pedestal to raise the unit up higher?

Asked 3 years ago by Littlemiss.

• A:Answer Hi, there. we don't have a pedestal compatibility for this unit. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionHi, we are planning to replace our separate whirlpool washer and dryer in our 44 foot viking motor yacht. the dryer still works but the washer is done. they are 36 years old. Is there a minimum water pressure needed.

Asked 3 years ago by David.

This question was asked about the related product: LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel

• A:Answer Hi, Yes, this is the Min. / Max. Water Pressure 20 psi - 120 psi (138 kPa- 827 kPa). ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWill the dryer get as hot as a vented dryer? My clothes feel luke warm after 15 minutes inside but not hot.

Asked 3 years ago by B.

This question was asked about the related product: LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel

• A:Answer No, it take a lot longer than 15 min. To dry in a ventless dryer and it is normal for it to feel damp after drying is complete. If it feels wet then you need to continue drying.

  Answered 3 years ago by ShoppingWizzVerified Purchase

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Q: QuestionDoes the machine heat the water, or do I have to supply hot water? I am considering using this in an RV without hot water hookup, using a garden hose.

Asked 3 years ago by wyomato.

This question was asked about the related product: LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel

• A:Answer Hi, this has an Integrated Water Heater and drainhose is included. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionCan you pause after the wash cycle to put dryer balls in before drying?

Asked 3 years ago by holly.

• A:Answer Hi, there. You can press pause but we don't recommend dryer balls. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionCAn this combo be used without wi-fi?

Asked 3 years ago by holly.

This question was asked about the related product: LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel

• A:Answer Yes. It connects with the LG ThinQ app and you control the device on the app.

  Answered 3 years ago by JennyG

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Q: QuestionCan you use this combo without wi-fi?

Asked 3 years ago by holly.

• A:Answer Yes!

  Answered 3 years ago by JennyGVerified Purchase

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Q: QuestionCan I toss tide pods directly in the drum or does detergent have to go into the dispenser/tray?

Asked 3 years ago by Tones.

This question was asked about the related product: LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel

• A:Answer Yes you can

  Answered 3 years ago by JennyG

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Q: QuestionHow long does it take to wash and dry one load?

Asked 3 years ago by Texas.

• A:Answer About 2-3 hours depending what you need done

  Answered 3 years ago by JennyGVerified Purchase

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Q: QuestionWhy are no dimension's given, in particular I need the width for am small space in a bathroom I have 4 in my cart to choose from.

Asked 3 years ago by SN0W.

• A:Answer Hello there. Here's the dimension Product Height 33 1/2 inches Product Width 24 inches Product Depth 22 1/4 inches. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionCan this unit be used to hook up to a single bathroom sink faucet?

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel

• A:Answer Yes

  Answered 3 years ago by JennyG

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Q: QuestionIs there a pedestal that goes with this machine?

Asked 3 years ago by LaundryLady74.

• A:Answer No there is none.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWhat size of a drain line is required for this appliance?

Asked 3 years ago by BeachCity.

This question was asked about the related product: LG - 2.4 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Steam and Sensor Dry - Graphite Steel

• A:Answer We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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