Questions & Answers

Q: QuestionDo you pricematch with Lowe’s? They have this refrigerator lower priced.

Asked 7 years ago by Rae.

• A:Answer Yes they do

  Answered 7 years ago by WoopVerified Purchase

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Q: QuestionIs there a LG counterdepth door-in-door model with all these features, but without InstaView? I would love to have this model, but don't want the InstaView.

Asked 7 years ago by Blakney.

• A:Answer Yes - model LMXC23746D. I've had that model for 3 years and now it's become really loud and I'm looking to replace it : (

  Answered 7 years ago by pi314

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Q: QuestionWhere do I get a water filter replacement cartridge? Any filter I find online does not match the number on my filter. MDJ64844601. Best buy doesn't even have it and I can't find it on the LG site either. Can you help me please?

Asked 7 years ago by Marcia.

• A:Answer We would love to look into this for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP

  Answered 2 years ago by LG Digital Customer Care

  
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Q: Questiondoor latch on lg instaview door is broken & stuck closed. how does this door open

Asked 7 years ago by dwinters.

• A:Answer It sounds like we'll need to get additional information for your refrigerator. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP

  Answered 7 years ago by LG Digital Customer Care

  
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Q: QuestionWill this refrigerator fit the following dimensions: H 71.88 W 35.75 D 34.25 Thanks

Asked 7 years ago by Corrine10.

• A:Answer yes

  Answered 6 years ago by honluluVerified Purchase

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Q: QuestionWhat is the depth of the refrigerator ,cabin and doors?

Asked 8 years ago by TB7878.

• A:Answer Depth without handles - 29.6" Depth with handles - 32.125"

  Answered 8 years ago by JamesVerified Purchase

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Q: QuestionWhen the doors are open, what is depth measurement? And, what is the inside width?

Asked 8 years ago by Wolf.

• A:Answer The depth with the door open is 45 inches. The other measurement is not available.

  Answered 8 years ago by CommunityAnswer

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Q: Questionis standard stainless steel available

Asked 8 years ago by dan.

• A:Answer Yes

  Answered 6 years ago by WillVerified Purchase

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Q: QuestionDoes the LG LMXC23796D refrigerator model make crushed ice too? I tried using the ice selection button to switch between cubed and crushed ice and it seems to be stuck in cubed ice mode only.

Asked 8 years ago by CJ.

• A:Answer It takes a second or so to change after pushing the selection.

  Answered 6 years ago by WillVerified Purchase

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Q: QuestionWhen is this expected to be available for purchase?

Asked 8 years ago by Jen.

• A:Answer Our LG Door-in-door refrigerator was delivered to us on November 4, 2017.

  Answered 7 years ago by card1nalsVerified Purchase

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Q: QuestionHow can I turn off the LED lights INSIDE the fridge when I open it? I don't see a button or sensor.

Asked 6 years ago by ttsup.

• A:Answer The LMXC23796S does not have a Sabbath mode or a mode that deactivates the lighting inside of the refrigerator. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionWhat does the WiFi and smart app allow you to do?

Asked 7 years ago by Prief.

• A:Answer From making extra ice for tonight’s dinner party to getting smartphone notifications when the door is left open, use the LG SmartThinQ® app to control key features and get important notifications from any-where. It even works with the Google Assistant and Amazon Alexa, so you can operate smart features with your voice. ^CP

  Answered 7 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the acceptable temperature fluctuation in degrees before you would expect compressor to turn on when fridge is set to 37. At what temperature with a refrigerator thermometer in place should be the highest temperature displayed before it kicks on

Asked 6 years ago by TooWarm.

• A:Answer Regrettably, we do not have specifications for what is the acceptable temperature fluctuation in degrees before the compressor in the ENERGY STAR® Qualified LG 22.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator, Model # LMXC23796S turns on when it is set to 37° F. Please contact our Support Center at (800) 243-0000 to inquire if they have access to engineering notes or any documentation that shows the requested information...^IFV

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionThe ice type light stays on all the time, is this the way it is supposed to work? Is there a way to have it turn off when not in use like the other display lights?

Asked 6 years ago by TrekE.

This question was asked about the related product: LG - 22.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth 4-Door Refrigerator with WiFi

• A:Answer It never stayed on now it's on all the time.

  Answered 1 year ago by Anonymous

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