Questions & Answers

Q: QuestionI have an lg washer and the round plastic seal on the front of the washer accumulates water and gets stinky. Has this been corrected? I don’t close all the way.

Asked 3 years ago by Suzy.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The door can stay open to dry easily and I do wipe it down every few times

  Answered 3 years ago by ChrisVerified Purchase

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Q: QuestionCan you use Tidepods with this washer?

Asked 3 years ago by LoriM.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes, place pods directly in the drum with the laundry. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIs the electrical cord for the dryer a 3 or 4 prong? I need to order an extension cord for the unit.

Asked 3 years ago by Coy92037.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer A power cord is not supplied for the washtower dryer. It should be connected to a 4-hole outlet. The dryer has its own terminal block that must be connected to a separate 240 VAC, 60-Hertz, single-phase circuit, fused at 30 amperes (the circuit must be fused on both sides of the line). Electrical service for the dryer should be of the maximum rate voltage listed on the nameplate. Do not connect the dryer to 110-, 115-, or 120-volt circuit. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionHow can I remove the detergent drawer

Asked 3 years ago by Jeepgirl7197.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The owner's manual does not suggest that the drawer can be removed. You can try our support team via private message on Facebook @LGUSSupport use #VOC in your first message to our social media support team. You can also try the forums on https://www.facebook.com/LGUSA; they are a great resource for getting help from other LG customers. Thank you. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this model have the magnetic door prop? Also is there a way to remove the detergent tray to clean? Thanks!

Asked 3 years ago by L234.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionI need a 15’ 3 prong dryer power cord, where can I get it

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer I bought a a 10 fool cord from amazon

  Answered 3 years ago by josephL

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Q: QuestionIs this similar to a laundry center? If one stops working will I have to replace both the washer and dryer? Or are they separate pieces?

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The washtower can be serviced independently but if one is not repairable the entire unit must be replaced. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionThe dryer came in with a 4 prong core but my apt has a 3 prong outlet only. Can I change the power core to 3 prong core?

Asked 3 years ago by Nicki.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer If you're having the appliance delivered by Best Buy, they'll make you purchase the power cord and connector hoses. Sounds like an upsell, but all it really means is that the installation includes attaching the power cable to the unit, and the hoses to the wall, and making sure the thing works as it's supposed to. So, basically, a long way of saying, if you bought the delivery/installation service, they're going to make sure it's the right type of cabling and hoses. To make sure, you may want to take a picture of the wall/fixtures where the unit will be installed, so that they can see exactly the types of connectors, outlets, etc... that you have, so that they have the right connectors in stock.

  Answered 3 years ago by JSeattle99Verified Purchase

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Q: QuestionIs this one unit or is it two units stacked? My concern with one unit is that i don't want to replace both washer and dryer if only one of them goes bad.

Asked 3 years ago by JimB.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer It is a single unit.

  Answered 3 years ago by DaveCOVerified Purchase

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Q: QuestionCan I run Washer and dryer at same time or have to wait, because usually I like to use washer and dryer same time to save some time.

Asked 4 years ago by hema.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes you can. I am washing and drying my clothes now as I type this question.

  Answered 3 years ago by BoseEarBudsVerified Purchase

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Q: QuestionIt this model ventless dryer?

Asked 4 years ago by Patty.

• A:Answer Mine is not.

  Answered 3 years ago by DisappointedVerified Purchase

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Q: QuestionWhat is the outside finish on the white (plastic) ? What are the interior finishes?

Asked 4 years ago by Joyceee.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer the white is painted sheet metal. Both of the interior drums are stainless steel.

  Answered 3 years ago by sivadrnorVerified Purchase

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Q: QuestionCan the washer be plugged into an extension cord?

Asked 4 years ago by WasherNeeded.

• A:Answer No, an extension cord or adapter with this appliance. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a gas option for the dryer?

Asked 4 years ago by Renee.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The washtower with a gas dryer is model WKG101HWA, https://www.lg.com/us/washer-dryer-combos/lg-wkg101hwa-washtower. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhere is the drain pump filter located?

Asked 4 years ago by Anne.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The drain pump is housed on the front left side of the washtower behind the cover. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionIs this dryer model ventless?

Asked 4 years ago by Atlas.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Dryer requires a standard vent to the outdoors

  Answered 4 years ago by RichardVerified Purchase

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Q: QuestionIf my current W/D set up has a small cabinet built in between how will this work with the set up for this machine? Will place this on the side with the water & then extend vent & plug for the dryer. Is that what others are doing?

Asked 4 years ago by Renee.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Not sure if this what you are asking but mine was put in front of water connections. I placed a new cabinet next to it and side vented mine through the cabinet to the outside vent in the wall. I have easy access to the water supply through the inside of the cabinet and also easy vent cleaning trough the cupboard without pulling out the washer/dryer

  Answered 3 years ago by colleen

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Q: QuestionCan this unit handle a king size comforter?

Asked 4 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes, can handle large items, does a great job.

  Answered 4 years ago by LGWashtowerVerified Purchase

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Q: QuestionI know the depth of the product is mentioned as 30 inches. But how deep the space needs to be for full installation with all of the pipes and parts behind the machine?

Asked 4 years ago by JF.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1'' (2.5 cm) at the sides and 4'' (10 cm) behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. ^Daphane

  Answered 3 years ago by LG Digital Customer Care

  
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