Questions & Answers

Q: QuestionDo the doors open 180 degrees? If not, how far do they open?

Asked 4 years ago by Nick.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The installation manual does not provide detail on how wide the doors over. A depth clearance is provided with the door open 90 degrees of 55". ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: Questioninstructions for washer only when i press normal wash and i press hot water button it kicks back to lower temp, is this normal ???

Asked 4 years ago by susan.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWill there be a ventless option coming soon? Electric

Asked 4 years ago by Sprky69.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer I am unaware of any plans to offer the washtower in a ventless model. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWe will be putting this in a laundry closet with sliding doors. Does the listed depth of the unit (30.38 inches) include the extra amount of the protruding door width (when closed) or is it only the unit casing?

Asked 4 years ago by Depth.

• A:Answer We needed 32" and the dryer vent is more cramped than we would like. 35" would be ideal. The washer hoses placement cause some issues with the dryer vent.. Love the unit!!!!

  Answered 4 years ago by WhereIsItVerified Purchase

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Q: QuestionDoes LG offer a natural gas version of the washer?

Asked 4 years ago by Clean.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Model WKG101HWA is a Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer. There is not an option for a gas washer. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan I use a dryer booster fan with this dryer?

Asked 4 years ago by TJ.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hi, unfortunately you cannot.^Venette

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDoes the set some with a "Y" adapter for connecting the washer and dryer cold water connections to the same source?

Asked 4 years ago by fletch1027.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No, this model does not come with a y-connector for steam. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDo delivery remove old washer and dryer?

Asked 4 years ago by Lu.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes pay hauling fee

  Answered 4 years ago by NoneVerified Purchase

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Q: QuestionIs the plug four or three prong? I have already ordered and my new home’s outlet is four prong. Thank you! Rich

Asked 4 years ago by Rich.

• A:Answer You have to supply your own dryer cord, but both will work.

  Answered 4 years ago by krzlum

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Q: QuestionWhats the difference between this model (WKE100HVA) and the more expensive one (WKE100HWA) ? both electric.

Asked 4 years ago by d97YEY.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer These models are both electric. It is the same unit in different colors; HWA- White and HVA- Graphite Steel. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDoes it accumulates lots of dust form the vent? How much of usage to fill a container since ours its inside without external vent.

Asked 4 years ago by Les.

• A:Answer Please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the maximum vent length allowed for this unit?

Asked 4 years ago by Toolman.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The total length of flexible metal duct must not exceed 8 ft. (2.4 m). ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: Questionwhat is the length of the 110 power cord on this combo?

Asked 4 years ago by DrakeJ.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The length of the power cord is not provided in the specifications nor the owner's manual. The standard 3-prong 110V appliance power cord is approximately 72" in length. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDo I need to buy a stacker kit

Asked 4 years ago by Sean.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer As far a I know you don't need to buy anything but a dryer vent hose and water hoses for the washer. That is all I had to buy.

  Answered 4 years ago by WillVerified Purchase

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Q: QuestionDoes the dryer require a 3 or 4 prong electrical cord ?

Asked 4 years ago by Bobo.

• A:Answer That will depend on the outlet in your laundry room. Best Buy will set you up with both.

  Answered 4 years ago by NickGVerified Purchase

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Q: QuestionHow difficult is it to install the side vent kit.

Asked 4 years ago by cubadoug.

• A:Answer I cannot speak to the degree of difficulty to install the side vent kit. You can try the forums on https://www.facebook.com/LGUSA; they are a great resource for getting help from other LG customers. Thank you. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWe've been using pods in the left large dispenser. It is gumming up should the right smaller dispenser be used instead?

Asked 4 years ago by Marko.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Pods should be thrown directly in the drum. Powder or liquid should be placed in the marked drawer.

  Answered 3 years ago by kitchenremodel

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Q: QuestionCan this unit be vented to the left side instead of the back of the machine?

Asked 4 years ago by Teri.

• A:Answer Yes, the unit can be vented to the left. The part number for the Side venting kit is LG Dryer Side Vent 3911EZ9131X, https://www.lg.com/us/laundry-accessories/lg-3911ez9131x. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionWidth of unit and depth requiredincluding vent.

Asked 4 years ago by Jim.

• A:Answer The product dimensions are 27''W X 74-3/8''H X 30-3/8''D. To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1'' (2.5 cm) at the sides and 4'' (10 cm) behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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