Questions & Answers

Q: QuestionIf i have a NEW house being built, what are the best locations for connections? Should i put dryer vent hole in the bottom middle or sides and how high off the floor? Should i wire a 3 plug or 4 plug for dryer?This set up is different and more compact.

Asked 5 years ago by Robdingo.

• A:Answer I would see about having your dryer plug up higher, I needed a 10ft plug and it is a 4 prong that came with mine. (Comes standard with a 6ft one.) other stuff i believe is in the normal spots but definitely recommend the dryer plug to be up high.

  Answered 5 years ago by SpaceSaver

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Q: QuestionIs this one unit? what happens when one or the other part breaks? can you replace just the washer or the dryer section.

Asked 5 years ago by michelle.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It is one unit, both are repairable. The issue of if say after some years the washer fails beyond repair, you would need to replace the whole unit also usually applies with most any stacked pairs as it is recommended to stack only units designed to be stacked with each other. Otherwise, stacking could cause damage and/or void warranties. After a few years, would you be able to find the exact washer model? Would you even want the same old model just to match it with your old dryer?

  Answered 5 years ago by dcwctf

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Q: QuestionI noticed the doors are left hinged Can they be reversed to right hinged?

Asked 5 years ago by Steve.

• A:Answer No, neither door is reversible.

  Answered 5 years ago by dcwctf

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Q: QuestionWhere do I get the side venting kit? I have a unit being delivered Saturday.

Asked 5 years ago by Donny.

• A:Answer I bought a side vent kit from Amazon, the OEM recommended 3911EZ9131X. Tried to buy direct from LG but their third party supplier had a backlog at the time.

  Answered 5 years ago by June

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Q: QuestionDo the doors open epithet direction?

Asked 1 week ago by Mars.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer The doors only open one way.

  Answered 5 days ago by MichaelIVerified Purchase

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Q: QuestionIs the dryer ventless?

Asked 2 weeks ago by EJOCSO.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer No

  Answered 2 weeks ago by Anonymous

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Q: QuestionIs this a ventless dryer

Asked 2 weeks ago by Me.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi there. We understand your inquiry regarding the WKEX200HBA and whether it features a ventless dryer. Based on the official LG specifications for this Black Steel WashTower™, this unit is a vented model and is designed to be connected to an external exhaust system. This specific configuration allows for 3-way venting, providing you with versatility during the installation process in your home. Additionally, this unit comes equipped with the FlowSense™ Duct Clogging Indicator, which is an excellent tool that helps maintain the efficiency of your dryer by alerting you to any potential restrictions in your household ductwork. We want to ensure you have all the necessary details to make the best decision for your laundry space and that you can enjoy the full benefits of the 7.4 cu. ft. capacity and Steam technology included in this model. We are committed to ensuring you have a wonderful experience with our products and their advanced features. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about the installation requirements or the performance of this unit, please contact us on [email protected], and our team will be more than happy to assist you further. —Renzo

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionI have a laundry closet that is 35” deep and 35” wide with a door opening 28” wide will this fit with the hoses and venting

Asked 3 weeks ago by Pv.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer yes, if you review the specifications you will see the size of the unit.

  Answered 3 weeks ago by aep121

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Q: QuestionCan I convert to a 110 volt

Asked 1 month ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi there. Thank you for sharing your inquiry with us. We understand your inquiry about the electrical requirements of your WKEX200HBA WashTower™. We are here to provide clarity on the unit's power specifications. We understand your inquiry about converting the unit to a 110 volt power source. The washing machine component of the WKEX200HBA requires a 120V, 10 Amp connection. However, the dryer component is a standard electric dryer and specifically requires a 240V, 30 Amp electrical supply, as indicated in the unit's specifications. This 240V requirement for the electric dryer cannot be converted to a 110V connection, as the dryer is designed to operate solely on a 240V power source. Using an incorrect power supply or converter could damage the unit and is not recommended. Your feedback is important, and we'd like to ensure you have the correct information for your unit's installation. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 If you have any further questions about the installation process or the unit's features, please contact us on [email protected], and our team will be more than happy to assist you with additional details. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs it ventless?

Asked 1 month ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi there. We understand your inquiry about the venting type for the LG WashTower™, Model WKEX200HBA. We appreciate us checking in with us about this important detail. We can confirm for us that the LG WashTower™, Model WKEX200HBA, is not ventless. This unit is a traditional vented electric dryer. The specifications confirm that the Vent Type is Vented and it offers a 3 Way Venting option for installation. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about the installation, venting requirements, or any other features of your unit, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDoes this work with alexa voice controlled wash and dry commands

Asked 1 month ago by Alexa.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there, Alexa. Thank you for sharing your experience with us. We understand that you are asking about the compatibility of the LG WashTower™, model WKEX200HBA, with Alexa for voice-controlled wash and dry commands. We understand your inquiry. That is an excellent question, as the WKEX200HBA is a part of our ThinQ® Smart Technology line, and smart integration is one of its key features. Yes, your LG WashTower™ model WKEX200HBA does support voice control for both the washer and the dryer through its Wi-Fi capabilities, and it is designed to work with Amazon Alexa. By connecting your WashTower™ to the LG ThinQ app and linking it with your Alexa account, you can use simple voice commands to: Start a cycle (Remote Start): For safety, you must first enable the Remote Start option on the physical control panel of the unit. Monitor the status: Ask Alexa for the remaining time on the current wash or dry cycle. This allows for seamless, hands-free management of your laundry, fully utilizing the smart features of your unit. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about setting up the Wi-Fi connection, enabling the Remote Start feature, or using voice commands with your LG WashTower™, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionCan Earth Breeze washer sheets be used?

Asked 1 month ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello there. Thank you for reaching out to us. We understand your inquiry regarding the use of detergent sheets in the LG WashTower™ (Model # WKEX200HBA). To answer your question, yes, you can use Earth Breeze or similar laundry detergent sheets with this washer. However, it is important to place the sheet directly into the drum with your laundry before starting the cycle. Please do not place the sheets in the sliding detergent dispenser drawer, as that component is designed specifically for liquid or powder additives. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs this Stackable Washer & Dryer ADA compliant?

Asked 1 month ago by JohnnyC.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, is NOT ADA Compliant...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionIs dept. 30" with considering 4" on the back for vent ?

Asked 1 month ago by Addie.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HWA, has a depth of 30 3/8", and the recommended installation clearance for the back to ensure sufficient clearance for water inlet hoses, drain hose and airflow is a minimum of 4". Be sure to allow for wall, door, or floor moldings that may increase the required clearances...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDo the ship as one unit, or two units for the use of move? thank you!

Asked 2 months ago by Dennis.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It is a solid single unit

  Answered 2 months ago by GlynnM

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Q: QuestionIs there an option to add more water or a deeper wash level

Asked 2 months ago by Sue.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer The Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Graphite Steel, Model # WKE100HVA, does not have a Deep Fill option that can be activated by pressing the Deep Fill button, which adds additional water to the wash cycle, typically up to 3 gallons, or LG's Water Plus option which is designed to add extra water to the wash cycle, and is activated by pressing the Water Plus button during the wash cycle, and it becomes the default option for the wash cycle. However, it does not function when the washer reaches its maximum water level...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionWhat height is center of dryer vent and is ut centered in back

Asked 2 months ago by Murph.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Measured from the floor to the center of the vent duct on the Energy Star® Qualified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKE100HWA, the vent duct has a height of 41 11/32" from the floor. How much you adjust the leveling legs on the unit will affect the height. If you are standing behind the unit, the vent duct is 12 3/4" from the left and 14 1/4" from the right side (all measurements are to the center of the vent duct)...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionCan The LG Model # WKE100HVA be vented through the ceiling?

Asked 2 months ago by Norma.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Venting for the Energy Star® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. Ft. Washer and 7.4 cu. Ft. Electric Dryer, Model # WKE100HVA, must conform to your local building codes. Please check your local building codes or consult your local building inspector is you can vent the dryer through your ceiling. If local codes permit it, a dryer can be vented through a ceiling. This method is particularly useful in homes where wall venting is not feasible. Ceiling venting can be less obtrusive and contribute to a cleaner, more streamlined look in the laundry area. It can also improve airflow and reduce the distance that lint and hot air need to travel, enhancing the efficiency of the dryer. Additionally, ceiling venting can be a safer alternative to exterior wall installation, especially in multi-story buildings or when exterior wall venting is impractical. Proper installation of a dryer vent through the ceiling requires careful planning and execution to ensure safety and efficiency...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionCan the dryer be vented on the left side?

Asked 3 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer As with LG Standalone electric dryers, the dryer for the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Graphite Steel, Model # WKE100HVA, can be vented to the right or to the left. You will need to order the LG Side Venting Kit, Part # 3911EZ9131X that contains the necessary duct components to change the duct location from LGParts.com is you want to vent the dryer to the left...^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
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