Questions & Answers

Q: QuestionWhat exactly is the dryer steam function, and why would one use it?

Asked 1 year ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The Steam Fresh cycle for the dryer in the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer, Model # WKGX201HWA uses the power of steam to quickly reduce wrinkles and odors in fabrics. It brings new life to wrinkled clothes that have been stored for an extended time and makes heavily wrinkled clothes easier to iron. It can also be used to help reduce odors in fabrics similarly to how professional dry cleaners use steam to get rid of wrinkles and creases or remove odors and wrinkles from stale clothes, but without using solvents...^Ivan.

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs the dryer plug three prong or four prong? Does it even matter? If so why is this not specified?

Asked 1 year ago by Lex.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer It’s 120v as long as you buy the gas dryer, the 4 prong is 240v which is the electric version. If you get the gas you need an exhaust and a gas hook up, if you get the electric it’ll cost more in electricity

  Answered 1 year ago by IsocarbonateVerified Purchase

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Q: QuestionCan you stack the washer and dryer at 90 degrees to each other?

Asked 1 year ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there. Thank you for sharing your experience with us regarding your LG WashTower™ model WKGX201HBA. We understand your situation and appreciate you reaching out to share your thoughts. From your feedback, it appears that you may be encountering an issue with your unit’s performance, and we’re here to help you resolve it. One troubleshooting step we recommend is to check the venting system to ensure it is free of obstructions, as proper airflow is key for optimal drying performance—especially given the advanced features of your gas dryer option and the AI Sensor Dry™ technology. Additionally, we suggest verifying that the Wi-Fi connection is stable if you’re utilizing the ThinQ® Smart Technology features. Sometimes, a quick reset of the unit’s network settings can help re-establish a stronger connection, ensuring that all smart features are working as intended. Our team is fully equipped to explore any further potential solutions with you. https://www.lg.com/us/washers-dryers/lg-wkgx201hba-washtower#pdp_specs Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience and look forward to resolving this with you. —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionCan the unit be configured as a side by side?

Asked 1 year ago by Johnp.

• A:Answer The control panel sits in the middle of the washer and dryer, therefore I do not believe you can seperate them.

  Answered 1 year ago by Anonymous

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Q: QuestionWe are looking at the gas washer and dryer unit. Do these require a vent that goes to the outside of the house? Thank you.

Asked 1 year ago by Inquiry.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hello there! Thank you for your interest in the LG WashTower™ model WKG101HVA. Yes, this gas dryer unit does require a vent that goes to the outside of the house. It features a vented drying system designed for proper airflow, ensuring efficient drying performance and safety. Make sure to have a vent installed according to local codes and manufacturer guidelines. https://www.lg.com/us/washers-dryers/lg-wkg101hva-washtower#pdp_specs If you need any more details or assistance, feel free to ask. You can also reach out to us on social media at @LGUSSupport for further support. —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI only bought this combo set for 2 weeks, why does the dryer dry clothes not drying even though I have increased the drying level and drying heat to the highest level? When the dryer done drying, my clothes still damp and wet???

Asked 1 year ago by V.

• A:Answer Hello there! Thank you for bringing this to our attention, and we’re sorry to hear that the dryer on your new WKG101HWA combo isn’t fully drying your clothes. To help improve drying performance, please check a few key areas. First, ensure you’re not overloading the dryer, as a smaller load allows better airflow and more effective drying. Next, make sure the lint filter is cleaned before each cycle, as a clogged filter can restrict airflow and impact drying efficiency. Additionally, for combo units, it’s essential to check that the drain hose and filter are clear of any blockages, as these can also affect drying results. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If these steps don’t resolve the issue, please send us a private message on Social Media @LGUSSupport. Our team would be happy to assist further to ensure your dryer is working as expected. —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionLG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Built-In Intelligence - White what comes with the washer/dryer? the gas line kit/hose?, the fill hoses? the vent kit?

Asked 2 years ago by hello.

• A:Answer Hello there, thank you for your question about the WKG101HWA WashTower. This model typically comes with the washer and dryer units, but it does not include the gas line kit, fill hoses, or vent kit. These items are often sold separately, so it’s a good idea to purchase them based on your specific installation needs. If you have any additional questions or need further assistance, please send us a private message on Social Media @LGUSSupport. We’re happy to help! —Avril

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionOne gas… Want to remove washer or dryer separately For moving Is it approved gas saving. Reading on quietness Want size for Apartment

Asked 2 years ago by Nikk.

• A:Answer Hi, Nikk. Thank you for reaching out to us. The LG WashTower model WKG101HWA is a one-piece unit, so the washer and dryer cannot be separated for moving. This model is designed to be energy-efficient, including gas-saving features. It operates quietly, making it a great fit for apartments. If you have any more questions or need further assistance, please send us a private message on our social media platform via @LGUSSupport. We appreciate your patience. ^Sam

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes it have front access for repairs?

Asked 2 years ago by mauly.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hey there Mauly! This WKG101HVA model does not have front access for repairs. Feel free to let us know if you have any other questions. ^Anthony

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWe have stackable units (LG model DLEX3470V), do we need a separate piece between the units to stack them?

Asked 2 years ago by Bill.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there! Thank you for your inquiry about the WKGX201HBA and your stackable units. We understand how important it is to have your appliances set up correctly. To stack your LG model DLEX3470V dryer with the WKGX201HBA washer, you will need a stacking kit, which is typically sold separately. This kit provides the necessary support and stability to safely stack the two units on top of each other. If you need assistance locating the appropriate stacking kit or have further questions about the installation process, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to help you! We appreciate your patience. —Avril

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs professional installation available for this item?

Asked 2 years ago by AJ.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Thank you for reaching us regarding LG WashTower (WKG101HVA) model. With regards to your installation concern, kindly coordinate with the dealer where you'll buy your LG appliance. In your case, on BestBuy. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan the doors be right swing?

Asked 2 years ago by kiki.

• A:Answer Thank you for your interest in the LG WashTower. The LG WKG101HWA washer does not have a reversible door swing. The door of the washer is designed to open to the left and cannot be changed to open to the right. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKG101HWA.ABWEEUS. If problem persist, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a spin only cycle for this model?

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer There is Hi and low spin or no spin

  Answered 2 years ago by AnnaFVerified Purchase

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Q: QuestionDoes this unit have a quick wash button?

Asked 2 years ago by Pierre.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes, my machine have a quick wash button

  Answered 1 year ago by DavitTVerified Purchase

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Q: QuestionCan the doors br switched? What way do the doors open?

Asked 2 years ago by Duane.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer As my understanding no, the dood br cannot be switched. The doors open to the left.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the Dryer Vent dimensions?

Asked 2 years ago by Mike.

• A:Answer Thank you for your interest in the LG WashTower. The dryer vent dimensions for the LG WKG101HWA WashTower are 4 inches in diameter. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKG101HWA.ABWEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDo you include install for the washer/dryer combo (gas heat source)?

Asked 2 years ago by ola.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Thank you for your interest in the LG Washer (WKGX201HGA) model. Yes, the LG WKGX201HGA WashTower™, which is a combination unit of a washer and gas dryer, includes installation instructions. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKGX201HGA.AGGEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionAre there settings for small loads? /

Asked 2 years ago by Katrina.

• A:Answer Yes, the LG WKG101HWA WashTower includes settings for small loads. The dryer offers a specific cycle for small loads, which allows for efficient drying of smaller amounts of laundry. This feature is designed to cater to varying load sizes and ensure optimal performance for smaller loads of laundry. -Junel

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionHow do you access the orphice to change it.? Mine has the control panel between the washer and dryer. Everything I can find shows the control panel on top

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Gas Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer When my unit was delivered they had to take the dryer off. I could see the controls when they did that. Not sure if that is tge only way but you might have to remove the dryer.

  Answered 2 years ago by DavidRVerified Purchase

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