Questions & Answers
- Model:
- WM3998HBA
- |
- SKU:
- 6412730
Q: QuestionHow many gallons of water does this use in a normal load?
Asked by KKAsks.
- A:Answer The washer automatically adjusts the water use according to the size and weight of your load and according to your chosen options and chosen cycle for maximum efficiency. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionCan you reverse the door on this washing machine?
Asked by Lumi.
- A:Answer The direction in which a washing machine's door opens cannot be changed due to electrical parts in the machine which cannot be moved. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionCan I choose a delivery date after my move-in (by the end of July)? I also want to know whether this item needs special installation which costs extra money. Because this is ventless dryer and washer, I do not think special installation is needed.
Asked by KJ.
- A:Answer You should be able to select the delivery date that best fits your needs and schedule. Please contact Best Buy customer service at (888) 237-8289 for information regarding scheduling delivery, The unit should not require an special installation. Combination models are able to be plugged directly into a standard three-prong outlet. The unit should be plugged into a 120-VAC, 60Hz grounded 3-prong outlet. Please consider your access to washer and dryer hookups in your apartments and rental homes. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionHow do you get the door open? I just bought and I can't get it to run
Asked by Seanyboy.
- A:Answer You don't have to open the door. Just plug it into the wall socket first, then the clothes will teleport into the machine. I still can't figure out how to get the clothes out after it washes and dries automatically.
Answered by WizardSleave
Q: QuestionCan I use only the steam dry function on my LG combo?
Asked by Chris.
- A:Answer No, steam can be added to select wash cycles. The Steam option cannot be used with all cycles. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionDoes the all in one hold bulk detergent and fabric softener for many loads?
Asked by Dardo.
- A:Answer The automatic dispenser is to be filled per load. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionSo this may sound dumb, exactly where do you dry the clothes? In the same drum you wash the clothes?
Asked by jp.
- A:Answer It's only dumb, if you don't ask. Yes, you just choose the "Dry" function when you start the washer. When it's done washing, it automatically switches to drying. Just a heads up, the dry function is not available for all wash options. I'm not sure why, and the manual doesn't explain why that is. However, it has a "Drain+Spin" function which you can use with the Dry function.
Answered by cinderblock
Q: QuestionDo you have to attach the hoses each time you use it? I was hoping to put in my kitchen where my dishwasher used to be.
Asked by Stacey.
- A:Answer Which hose, water inlet hose, drain hose? Please reach out to our Support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionHi. Just purchased. Wondering the best brand and style of detergent to use. Thanks!
Asked by beazy.
- A:Answer This washer is designed for use with only HE (High-Efficiency) detergents only. Please seek recommendations/opinions at https://lgcommunity.us.com. The LG Community Forum is a great resource for getting help from other LG customers. ^Daphane
Answered by LG Digital Customer Care

Q: QuestionThere is a constant "drip" sound coming from the machine. No perceivable leak
Asked by kevlar11.
- A:Answer the trickle noise I believe you could be hearing is the condensation collecting and flowing down the drain pipe. I hear it if total silence.
Answered by lipsticklisa
Q: QuestionI ordered already bat i want to know if it have te steamer process? Because Im not very sure! Thank you
Asked by Lulu.
- A:Answer The Allergiene cycle automatically incorporate steam into the wash cycle. ^Daphane http://gscs-manual.lge.com/DFZ/MFL71728911/en-us/main.html
Answered by LG Digital Customer Care

Q: QuestionCan you do a dry cycle without excess heat? Want to dry delicates that will shrink if not dried with cooler air.
Asked by Anonymous.
- A:Answer If anyone figured out how to do this...please post.
Answered by Anonymous
Q: QuestionExactly how much electricity and water is used for 1 load on it's longest setting?
Asked by Joe.
- A:Answer Regrettably, we do not have any test results that show how much electricity and water the LG 4.5 Cu. Ft. 14-Cycle Smart Wi-Fi Enabled Washer and 12-Cycle Electric Dryer Combo - Black Steel, Model # WM399HBA uses for one load on its longest setting. After you have selected your preferred options and settings, when you press Start/Pause to initiate the wash cycle, the washer will agitate briefly without water to measure the weight of the load and determine how much water to use for the cycle based on your incoming water pressure, your selected options and modifiers and the size of the load...^IFV
Answered by LG Digital Customer Care

Q: QuestionHow much water does it take to dry an 8lb (half-capacity) load?
Asked by Rose.
- A:Answer Hi Rose, what do you mean how much water? How much is originally used for the process? I don't know but I believe it is in the manual. It is water saver I read some place.
Answered by lipsticklisa
Q: Questionthis machine is a nightmare
Asked by exla.
- A:Answer Hi, what kinds of problems are you having? Maybe I can offer some hands on experience if you still have it. I say how in love with mine I am every day. Of course you could have a problem with yours, I just don't know. What is a nightmare?
Answered by lipsticklisa
Q: QuestionHow do you open it when it is running
Asked by Julie.
- A:Answer Once the wash cycle for the LG 4.5 Cu. Ft. 14-Cycle Washer and 12-Cycle Electric Dryer Combo - Black Steel, Model # WM3998HBA has started, you will need to press the Start/Pause button to pause the wash cycle. However, if temperature or the water level inside the machine is too high, the door will not unlock when the Start/Pause button is pressed. To open the door in these circumstances, press Add Garments. To stop a cycle and drain the water completely, turn the power off, then on, and then press Rinse+Spin (Page 21 in your owner's manual)...^IFV
Answered by LG Digital Customer Care

Q: QuestionIs it 110 or 220
Asked by Freddy.
- A:Answer The LG 4.5 Cu. Ft. 14-Cycle Washer and 12-Cycle Electric Smart Wi-Fi Enabled Dryer Combo with TurboWash® Technology - Black Steel, Model # WM3998HBA should be plugged into a 120-VAC, 60 Hz grounded 3-prong outlet...^IFV
Answered by LG Digital Customer Care

Q: QuestionCan these be stacked? Or do they have to sit separate?
Asked by Kris10.
- A:Answer You can put it on a pedestal...but as to stacking I don't know for sure, but I don't believe so. Since this machine is both washer AND dryer it doesn't need to pair with anything else. I literally have just this machine and nothing else.
Answered by Tiggerlynn72
Q: QuestionHow many gallons of water does this use to wash an average load?
Asked by LRW.
- A:Answer Hi LRW. The LG 27 in. 4.5 cu. ft. Black Steel Ultra Large Capacity Electric All-in-One Washer Dryer Combo, Model # WM3998HBA has a Load Sensing system for determining the water levels for individual wash cycles. After loading your clothing items in to the washer and you have selected your chosen options, when the Start/Pause button is pressed to begin the wash cycle, the washer will first measure the load size to determine how much water to use for that cycle with your chosen options and it automatically adjusts the water level for the type and size of wash load for best results and maximum efficiency. Due to the high-efficiency nature of this product, water levels may be much lower than expected. This is normal and cleaning/rinsing performance will not be compromised. The washer has a total weighted per-cycle water consumption of 16 65 gallons...^IFV
Answered by LG Digital Customer Care

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