Questions & Answers

Q: QuestionHow long does the Tub Clean cycle take?

Asked 2 years ago by Wendy.

• A:Answer Thank you for your interest in the LG 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence (WM4000HWA) model. The Tub Clean cycle on the LG WM4000HWA washing machine typically lasts between 60 to 90 minutes. During this cycle, hot water and intense agitation are used to remove dirt and keep the wash drum clean. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow many gallons of water does the machine use?

Asked 3 years ago by NoH2O.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer Hi, water can be used about 11-13 gallons. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionThe specifications, says you can use 3 different detergents: 1. Powder 2. Liquid 3. Single Use Packs, However the dispenser try only has liquid option. Can I put a dissolvable single use pack (Pod) inside the washer with the clothes; vs using tray?

Asked 5 years ago by DavidPF.

• A:Answer Yess, the Best Buy installer/delivery man said if I wanted to use pods to put one in with the clothes.

  Answered 5 years ago by RedwoodVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the front panel show the time remaining in the cycle on the washer and matching dryer?

Asked 5 years ago by JenM.

• A:Answer The panel show the remaining time of the cycle and which state there is. Also you can use the app to look at the time and process. Even you can turn it off with the app. After the cycle is finish you will receive an alert in the app to let you know. Also the app alert you of any issue. Very quite and use so much less energy.

  Answered 5 years ago by JorgeVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncan this washer dryer be next to each other instead of stackable?

Asked 2 years ago by LGstackable.

• A:Answer Absolutely - I didn't have room to stack so mine are side by side.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionThis is probably a dumb question, but I see that Best Buy sells the 30 amp power cord separately. Do these washers and dryers come with the power cord?

Asked 3 years ago by scratch.

• A:Answer I didn’t have to buy anything extra to install it. I hope this helps

  Answered 3 years ago by AriB

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionSo,I got this washer nine months ago and it has a 1 yr warranty.do I contact LG or Best buy for a service call?

Asked 4 years ago by Anonymous.

• A:Answer LG best buy can't do anything unless you baught a warrenty from them

  Answered 4 years ago by mastjamer

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHELP! I have had this washer for a week and everything comes out HOT! It doesn't matter what cycle I choose. the last cycle I selected was delicates, cold water wash, tap water, and the clothes still came out hot. Did I get a dud?

Asked 4 years ago by mapes.

• A:Answer After a little online research at the LG website I tested and confirmed the washing machine was installed incorrectly by Best Buy. They switched the hot water and cold water lines. Several items of clothing were ruined due to their mistake. My first load was on tap water (cold) but the water was extra hot and dye bled onto lighter colored clothing. I am very disappointed in the installation by Best Buy. I am hoping the washing machine will be a winner now that it is installed correctly.

  Answered 4 years ago by mapes

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this model dryer with the steam function include both a Y connecter for water intake and a hose to lead from the water source and Y connector to the dryer itself? If not, why not? - since the steam function needs both parts to function.

Asked 4 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer It does come with a plastic y connector, but no hoses. I just ended up buying a steam kit from Amazon that came with 2 hoses and another y connector.

  Answered 4 years ago by Smileyam86

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat size washer drain pan should be used under this machine?

Asked 4 years ago by Anonymous.

• A:Answer LG does not recommend the use of a drain pan. If one must be used, take extra care to follow the instructions provided with the drip pan and make sure the leveling feet are adjusted for firm and even contact with the pan. Use of drip pans and failure to properly level the machine may result in increased vibration and noise during operation. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
  Helpful (5)Unhelpful (3)ReportAnswer this question

Q: QuestionDoes the dryer support 240v? Specs say 120v

Asked 4 years ago by Anonymous.

• A:Answer There is a variant of the dryer that supports 240V. The variant that shows 120V uses natural gas or propane as the source of heat. The 120V connection is used to power the computer, spin the drum, etc.

  Answered 4 years ago by BlazeVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this washer eligible for star energy rebate?

Asked 4 years ago by GW.

• A:Answer Yes

  Answered 4 years ago by Bnic5Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI don't like the rose gold knob, so I won't buy the machines unless I can change them. Can I buy a silver replacement for it?

Asked 4 years ago by 4KBeliever.

• A:Answer I just purchased the WM4000HWA from Best Buy and thought it would also have the rose gold knob but it does NOT. It has a brushed nickel color. I'm happy about this as I didn't care to get the rose gold color.

  Answered 4 years ago by Anonymous

  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionLG Washer was installed yesterday, 4/13/2021. The test cycle was fine, tried a load of towels next. The machine, on a drawer base, shook itself sideways and into the dryer. There was standing water in the washer and the towels were soaked. Why?

Asked 4 years ago by Anon.

• A:Answer We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionI noticed that if I get it delivered and installed they charge you for a 6' power cord that is sold separately. So this unit will not include power cord if I purchase it and don't pay the $60 delivery and install fee?

Asked 5 years ago by RJ.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer The washer comes with a power cord. If you purchase an electric dryer you will need to purchase the power cord separately. Gas dryers come with power cords included.

  Answered 4 years ago by LindaVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionOrdered this W/D set w/pedestals. Would prefer to keep my old pedestals as they are larger. The W/D I am replacing is Whirlpool Duet w/ 15.5" pedestals. Whirlpool 27" wide x 31 1/2" deep and LG is 27" wide and 30 1/8" deep. Can I use my old pedestals?

Asked 5 years ago by Cher.

• A:Answer Different brands are not compatible for stacking because the brackets typically will not line up. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is Thin Q

Asked 5 years ago by Jim.

• A:Answer Its the lg software suite. It sends messages to other lg tv's when done and what cycle. Its also supposed to allow for monitoring for potential issues and preventative maintenance warning. It talks to lg tv's is the basic premise.

  Answered 5 years ago by vinceVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this model fit for a stackable installation with my old Kenmore dryer (Model No. 80441900)

Asked 5 years ago by Loyo.

• A:Answer It should. It depends on whether your dryer was designed to be stackable as that would go on top. My whirlpool dryer fits perfectly on top

  Answered 5 years ago by TommyVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you provide the full dimensions for the stacked washer and dryer?

Asked 1 year ago by Anonymous.

• A:Answer The ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - White, Model # WM4000HWA, and its matching Electric Dryer, Model # DLEX4000W, and matching Gas Dryer, Model # DLGX4001W have a width of 27". The washer has a depth of 30 1/4", but the dryers have a depth of 30 1/8" so that difference of 1/8" is not relevant. The height for either dryer when it is stacked on the washer will be the combined height for the washer and either dryer and the stacking kit required to stack them does not add anything to the height so since the washer and the dryers have a height of 39", the total height for when they are stacked will be 78"...^Ivan.

  Answered 1 year ago by LG Digital Customer Care

  
  Helpful (1)Unhelpful (0)ReportAnswer this question