Questions & Answers

Q: QuestionIs it available in silver

Asked 5 days ago by Anonymous.

• A:Answer Hi, there! Thank you for sharing your question to us about the LG Washer (WM4000HWA). No, it is not available in silver. This model is available in White (WM4000HWA) and also comes in a Graphite Steel finish (WM4000HGA), which offers a sleek, modern look similar to a darker metallic tone. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86. If you need any additional help, feel free to send us an email at [email protected]. - Avril

  Answered 4 days ago by LG Digital Customer Care

  
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Q: QuestionDoes this washer have a pedestal available for storage? Does the matching dryer have a pedestal for storage?

Asked 2 weeks ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer Hi there! Thanks for checking in about the LG Washer (WM4000HBA) and its matching dryer. It’s great that you’re looking into compatible accessories, and we're glad to share that both units pair with the LG Pedestal (WDP6B), giving you added height and convenient space for organizing your laundry essentials. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/J7G564PZ34. If you need further assistance, feel free to email us at [email protected]. - Avril

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionHow many amps does the breaker for this washer need to be?

Asked 3 weeks ago by Anonymous.

• A:Answer Hi, there! Thank you for sharing your question to us about the LG Washer (WM4000HWA). The LG Washer (WM4000HWA) typically requires a 10‑amp circuit, as most residential washers are designed to operate on a standard 120V/10A dedicated outlet. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86. If you’d like help confirming your installation setup or have more questions, feel free to email us at [email protected]. – Avril

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionWhat model is the matching set or identical with the opposite door swing on the washing machine. so the door opens left to right?

Asked 1 month ago by Nick.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer The door for the Energy Star® Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel, Model # WM4000HBA, and for all LG Front Load Washers, is irreversible. However, the doors on the matching Electric and Gas Dryers are reversible. The matching Electric Dryer for this washer is the ENERGY STAR® Certified LG 7.4 cu. Ft. Ultra Large Capacity Smart Wi-Fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, Model # DLEX4000B, and the matching Gas Dryer is the Energy Star® Certified LG 7.4 cu. Ft. Ultra Large Capacity Smart Wi-Fi Enabled Front Load Gas Dryer with TurboSteam™ and Built-In Intelligence, Model # DLGX4001B, but any other LG Electric/Gas Dryer with a width of 27" can be matched with the washer, and all the dryers have reversible doors...^Ivan.

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionDoes washer and dryer come with power cord?

Asked 1 month ago by BDP.

• A:Answer As with all washing machines, regardless of brand or manufacturer, the Energy Star® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - White, Model # WM4000HWA, comes with an attached power cord, as does its matching gas dryer. Its matching electric dryer does not come with a supplied power cord. Power cords are NOT supplied with electric dryers, and must be purchased separately...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDoes this washer have a cold water wash feature?

Asked 1 month ago by XXX.

• A:Answer The ENERGY STAR® Most Efficient / Energy Star® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - White, Model # WM4000HWA, has a Cold Water temperature setting for the wash cycles and a ColdWash option. LG's ColdWash option in front-load washers is an energy-saving technology that uses cold water combined with enhanced,, intense tumbling motions (6Motion™) to penetrate fabrics deeply. It provides cleaning performance comparable to warm water cycles while saving energy, often extending cycle times by 5-10 minutes to compensate for the lower temperature...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDoes it have a drum light?

Asked 1 month ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer No

  Answered 1 month ago by EricS

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Q: QuestionHi I own the LG 2240cw washing machine. Can the LG 4400 be it's replacement when stacked?

Asked 2 months ago by Mona.

• A:Answer Yes

  Answered 1 month ago by EricSVerified Purchase

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Q: QuestionWhat is the right detergent

Asked 3 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer I have been using block soap shaved/grated down which makes two gallons for about $2. I use 1 cup per wash. All come out clean but then I do not get dirty anyway, so it depends where you live say in a city with lots of cars or rural and job type. I found the recipe on YouTube for How to make your own detergent. Supermarket detergents are too expensive for me.

  Answered 3 months ago by AnnS

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Q: QuestionThe sales rep told me this should fit within a 28.25 by 28.25 tray even though the depth is 30 inches. He said the top comes out more than the bottom and so should fit in the water guard tray. Can someone please confirm?

Asked 3 months ago by VJ.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there. We understand your inquiry regarding the tray compatibility for Model # WM4000HWA. Based on official specifications, this unit has a depth of 30 1/4 inches, which exceeds the 28.25-inch depth of your tray. To maintain proper balance and stability during operation, the washer feet must be fully supported by a flat surface that accommodates the unit's full depth. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/J7G564PZ34 If you have any further questions about the installation requirements or dimensions, please contact us on [email protected], and our team will be more than happy to assist you and handle your request directly. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this washer have the option for a small or medium load?

Asked 3 months ago by Guest.

• A:Answer MMM, NOT REALLY, IT HAS THE OPTION AS TOWELS, BEDDING, RUGS, HEAVY CLOTHES...

  Answered 2 months ago by YULYVerified Purchase

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Q: QuestionDoes delivery + installation include configuring the dryer for side venting?

Asked 3 months ago by JimInNH.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer Best Buy, specifically Geek Squad, can install the dryer side vent kit, Part # 383EEL9001B, for the Energy Star® Certified LG 7.4 cu. ft. Ultra Large Capacity Smart Wi-Fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, Model # DLEX4000B, to change the duct exit point, provided you purchase the necessary kit separately. Changing a dryer's vent location (e.g., from rear to side venting) is generally not included in a standard Best Buy dryer installation. This modification usually requires a separate "Add-On Dryer Side Vent Install" service...^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionConstantly having problems with main digital motherboard and gasket leaking floods garage

Asked 5 months ago by Help.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the motherboard and gasket issues with your WM4000HBA. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/J7G564PZ34 Please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 5 months ago by LG Digital Customer Care

  
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Q: QuestionCan you set the wash time other than the programed time

Asked 5 months ago by Tess.

• A:Answer Hello there, Tess. Thank you for reaching out to us. We understand your inquiry regarding the wash time settings on the WM4000HWA. This model utilizes Load Sensing and AI DD® technology to automatically calculate the optimal wash duration based on the weight and fabric type, so you cannot manually input a specific time duration. However, you can adjust the cycle time indirectly by changing the Soil Level (higher soil levels increase time), modifying the Spin Speed, or selecting the Speed Wash cycle for a quicker operation. https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 5 months ago by LG Digital Customer Care

  
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Q: QuestionWill this model replace my LG washer WM2650HRA with a height of 38 11/16” ?

Asked 6 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer The W x H x D dimensions for your ENERGY STAR Most Efficient 2012 LG 27-inch 3.6 cu. ft. Front Load Washer with 9 Wash Cycles, TrueBalance Anti-Vibration System in Wild Cherry Red, Model # WM2650HRA, are 27" x 38 11/16" x 29 3/4". The W x H x D dimensions for the ENERGY STAR® Most Efficient/ENERGY STAR® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - Black Steel, Model # WM4000HBA, are 27" x 39" x 30 1/4". Like any of our current LG Front Load Washers with a width of 27", it replaces the WM2650HRA. The only measurement that is the same for both washers is the width, but the heights and depths are almost the same, and the washers have different colors (Wild Cherry Red, v Black Steel (B))...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionCompatible dryer for this washer

Asked 6 months ago by Anonymous.

• A:Answer Are you interested in a Gas or an Electric dryer? The Energy Star® Certified LG 7.4 cu. Ft. Large Capacity Front Load Electric Dryer - White, Model # DLEX4000W, and the Energy Star® Certified LG 7.4 cu. Ft. Large Capacity Front Load Gas Dryer - White, Model # DLGX4001W, are the matching dryers for the Energy Star® Most Efficient/ Energy Star® Certified LG 4.5 cu. Ft. Ultra Large Capacity Front Load Washer - White, Model # WM4000HWA...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the average life span of this washer AND is it WI-FI connectable?

Asked 6 months ago by Bestbuygreatdeal.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer The average lifespan for this ENERGY STAR® Most Efficient / ENERGY STAR® Certified LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel, Model # WM4000HBA, and LG Front Load Washers is typically between 10 to 15 years. Most sources indicate that they last around 10-13 years on average, which is slightly longer than many other brands. Proper maintenance and usage can help extend their lifespan. The washer is a Wi-Fi-enabled washer...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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Q: QuestionDoes it have a sanitize cycle

Asked 7 months ago by Patches.

• A:Answer Yes

  Answered 1 month ago by EricSVerified Purchase

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Q: QuestionIs this washer and dryer set compatible with WDP4V pedestals?

Asked 7 months ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer The ENERGY STAR® Most Efficient / ENERGY STAR Certified LG Laundry Pedestal – Graphite Steel, Model # WDP4V is designed for compatibility with LG Front Load Washers and their matching Electric/Gas Dryers that have a width of 27". The LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel, Model # WM4000HBA, and its matching Electric Dryer, Model # DLEX4000B, and Gas Dryer, Model # DLGX4001B, all have a width of 27" so they are compatible with the laundry pedestal. They are also compatible with the 27" LG Laundry Pedestal, Model # WDP6B. Please note that the washer and its matching dryers have a Black Steel finish, indicated by the 'B' in their model numbers while the 'V' in the model number of the pedestal you are inquiring about is for a Graphite Steel finish...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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