A:Answer Hi, Here's the troubleshooting steps https://www.lg.com/us/support/help-library/remote-control-troubleshooting-operation-hdtv-netcast-webos-CT10000018-1427121727809, if nor resolved, please reach out to our support in Facebook @LGUSSupport or call our customer service at 1-800-243-0000. ^Vanessa