Questions & Answers

Q: QuestionWhich AI processor is used in this LG TV?

• A:Answer This LG TV uses the Alpha 9 AI Processor Gen 8.

Q: QuestionWhat is the refresh rate of this LG TV?

• A:Answer This LG TV has a 120Hz refresh rate.

Q: QuestionWhat type of display panel does this LG TV use?

• A:Answer This LG TV uses an OLED evo panel.

Q: QuestionDoes this TV include a wall mount?

• A:Answer No, this LG TV does not come with a wall mount.

Q: QuestionCan I control this LG TV with my voice?

• A:Answer Yes, this TV supports voice control and is compatible with ThinQ, Google Assistant, Amazon Alexa, Matter and Apple HomeKit.

Q: QuestionDoes this TV have built-in speakers?

• A:Answer Yes, this LG TV has downward-firing built-in speakers.

Q: QuestionHow do I get a manual for this TV?

Asked 8 months ago by RNG9.

• A:Answer The LG 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED48C5PUA, has a built-in User Guide that you can access by pressing the button on the TV remote and selecting [All Settings] → [Support] → [User Manual]. If you want a PDF copy of the owner's manual, you can download and print one out from our site at https://www.lg.com/us/support/product/lg-OLED48C5PUA.AUSZ?tab=1...^Ivan.

  Answered 8 months ago by LG Digital Customer Care

  
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Q: QuestionWHAT ISTHE DIFFERENCE BETWEEN C-4 AND C-5 SERIUS OTHER THAN THE PRICE ?

Asked 1 year ago by DON.

• A:Answer As indicated in the headers, the LG 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED48C5PUA is a 2025 model and the LG 48" Class C4 Series OLED evo 4K UHD Smart webOS TV (2024), Model # OLED48C4PUA is a 2024 model. The C4 Series runs on our 2024 LG webOS 24 TV Operating System and employs our 2024 α9 AI Processor Gen7. The C5 series runs on our 2025 webOS 25 TV Operating System, and employs our 2025 α9 AI Processor 4K Gen8. AI Sound for the C5 series is α9 AI Sound Pro (Virtual 11.1.2 Up-Mix) and for the C4 series it is α9 AI Sound Pro (Virtual 9.1.2 Up-Mix). The C4 series supports DTX:S pass through only, the C5 series does not. Bluetooth® Support for the C% series is Bluetooth® version 5.3 and it is Bluetooth® version 5.1 for the C4 series...^Ivan.

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWhat is the wattage use for this TV?

Asked 9 months ago by RobinS.

• A:Answer The LG 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED48C5PUA, has a Power Consumption of 95 W, a Standby Power Consumption of under 0.5 W, and an Annual Power Consumption of 176 kWh/y...^Ivan.

  Answered 9 months ago by LG Digital Customer Care

  
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Q: QuestionCan I use my head phones

Asked 1 year ago by Anonymous.

• A:Answer You can use BT headphones by linking to LG's app based remote control once downloaded.

  Answered 9 months ago by JeffCVerified Purchase

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Q: QuestionIt say’s 120hz but online and everywhere else people are saying it goes up to 144hz? Definitely would be a factor for me I also have the LG B5 48in currently, would this be a good upgrade or should I just stick with the B5.

Asked 2 weeks ago by Evan.

• A:Answer Hi there, Evan! It’s great that you’re looking closely at the performance of the LG TV (OLED48C5PUA) — refresh rate definitely matters when you’re aiming for the best gaming or motion experience. This model supports up to 144Hz through its gaming‑optimized features, even though the base spec lists 120Hz. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-48-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKRW. Since you’re coming from the LG B5 48", the C5 offers enhancements in processing, brightness, and gaming features, making it a strong step up if you’re looking for smoother motion and improved overall performance. If you’d like help comparing both models more closely, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com. - Avril

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionWhat is the difference between lg c5 48. And lgc5 55

Asked 7 months ago by Anonymous.

• A:Answer The differences between the the 48-inch and 55-inch LG C5 OLED TVs are brightness and color performance. The 55-inch model generally offers better brightness, making it more suitable for well-lit rooms and providing a more impactful HDR experience, and the 48-inch model tends to have less vibrant colors compared to the 55-inch version, particularly in the darkest and brightest parts of the picture, but the 48-inch C5 is still a good option for its size class, but it may not match the vibrancy of the 55-inch model in certain aspects, but it is still an excellent TV...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionI need to dimensions of box since I will be hauling my TV. Would be nice to know which vehicle to drive. Thank you

Asked 10 months ago by PapaKewe.

• A:Answer Please scroll down to 'Specifications' on the product detail page for this LG 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED48C5PUA, and click on that to open a pop page on the right that will show all of the TV's specifications, then scroll down to 'Box Dimensions'...^Ivan.

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionYour site and LG's show this TV w/stand at 37#, the 42" at 22# & 55" at just 35#- lighter than the 48! Why is 48 so heavy? Can you please verify the 48 weight w/stand by a source other than LG website? I need to know the correct 48" weight for sure.

Asked 11 months ago by SallyB.

• A:Answer All of the specifications on Best Buy, LG.com, and other websites are taken from the specifications from LG's specification sheet from our headquarters that are shared with all online sites and retailers who sell our TVs. If you look at images of the 42-nch Class LG OLED evo AI C5 4K Smart TV 2025, Model # OLED42C5PUA and those of the 48-inch Class LG OLED evo AI C5 4K Smart TV 2025, Model # OLED48C%PUA, you will notice that the 42" uses stand legs while the 48" uses a center stand base which is heavier than the stand legs and accounts for some of the differences in the weight w/stand specs for the TVs. The 42" is 21.6 lbs for TV Weight without Stand, and the 48" is 32.8 lbs for TV Weight without Stand. The difference in weight between the 55" and 48" is due to the use of ultra-light composite fiber materials for the larger screen sizes that reduce weight, making the TVs more lightweight. The weights for TV w/stand are correct as listed...^Ivan.

  Answered 11 months ago by LG Digital Customer Care

  
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Q: QuestionDoes the TV stand swivel?

Asked 1 day ago by Anonymous.

Q: QuestionCan you mount TV vertical

Asked 1 week ago by H.

• A:Answer The LG 48" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025), Model # OLED48C5PUA, is not designed to be mounted vertically, but it is possible with the right mount and software that allows you to display the picture in portrait mode. However, since it is not designed for vertical mounting, mounting it vertically (portrait mode) restricts its built-in airflow, which relies on rising heat. Proper ventilation is critical to prevent heat buildup and internal component damage. The TV does not have the proper ventilation for vertical mounting...^Ivan.

  Answered 1 week ago by LG Digital Customer Care

  
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Q: QuestionDoes this tv swivel?

Asked 2 weeks ago by JeffiP.

• A:Answer No because I didn't have this TV mounted to the wall like the others

  Answered 1 week ago by SwaroopMVerified Purchase

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Q: QuestionDoes it come with 4 HDMI Cable with it? if not where can i get it Please?

Asked 3 weeks ago by Jim96.

• A:Answer Hi there, Jim! Thanks for reaching out about the LG TV (OLED48C5PUA). This model includes the TV, stand, and remote, but it does not come with HDMI cables in the box. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-48-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKRW. If you’d like help choosing the right cable or need further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionIs this tv compatible with Victory+ app?

Asked 3 weeks ago by Anonymous.

• A:Answer Hi, there! Thanks for reaching out about your LG TV (OLED48C5PUA). Based on the supported device list from Victory+, LG Smart TVs are included as compatible devices, which means your TV should be able to access the Victory+ app. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-48-class-c5-series-oled-evo-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKRW. If you’d like us to take a closer look or need further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com and our team will be glad to help. - Avril

  Answered 2 weeks ago by LG Digital Customer Care

  
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