Questions & Answers

Q: QuestionDoes this washer dryer have a steam function?

• A:Answer Yes, this washer dryer has a steam function.

Q: QuestionDoes this appliance have a child lock feature?

• A:Answer Yes, this appliance includes a child lock feature.

Q: QuestionCan I delay the start of a wash cycle?

• A:Answer Yes, you can delay the start with this washer dryer.

Q: QuestionIs the washer dryer ENERGY STAR certified?

• A:Answer Yes, this washer dryer is ENERGY STAR certified.

Q: QuestionWhat material is the washer tub made of?

• A:Answer The washer tub is made of stainless steel.

Q: QuestionAre the doors made of tempered glass?

• A:Answer Yes, the doors are made of tempered glass with chrome rim.

Q: QuestionHow much space behind a wall does the Ventless version need?

Asked 1 year ago by Pirate456.

This question was asked about the related product: LG - 5.0 Cu. Ft. HE Smart Front Load Washer and 7.8 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Heat Pump Tech - Black Steel

• A:Answer Hi there, thank you for your question! We understand you're asking about the space required behind the wall for the ventless version of the LG WKHC252HBA WashTower™. For the ventless dryer design, the unit requires a minimum clearance of 1 inch at the rear to ensure proper airflow and functionality. https://www.lg.com/us/washers-dryers/lg-wkhc252hba-washtower#pdp_specs If you have more specific installation questions or need further assistance, please feel free to send us a private message on Social Media @LGUSSupport. We’re happy to guide you through the process! —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionFollowing up on my venting of the dryer question, can the condensate be set up to drain into the washing machine sanitary drain?

Asked 1 year ago by Chip.

• A:Answer Yes, It's setup to do that. Everything you will need comes with the tower. I had the Geek Squad install mine. Took about 30 minutes from start to finish. Considering its size I would suggest you doing the same. It's heavy.

  Answered 1 year ago by Anonymous

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Q: QuestionDoes this washtower have two separate pumps - 1 for the washer (at bottom left front) and 1 for the dryer (pushing condensation out the drain hose)? Washer pump works, but dryer doesn't drain. Is there a dedicated dryer pump? If so is it the "heat pump"?

Asked 2 weeks ago by DSWebb.

This question was asked about the related product: LG - 5.0 Cu. Ft. HE Smart Front Load Washer and 7.8 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Heat Pump Tech - Black Steel

• A:Answer Hi, there! Thanks for reaching out — it’s great that you’re taking a close look at how the LG WashTower (WKHC252HBA) manages drainage between the washer and dryer. The washer does have its own dedicated drain pump located in the lower front area, which handles all water removal during wash and rinse cycles. The dryer, however, works differently. Because this model uses ventless heat‑pump drying, it does not have a separate “dryer drain pump.” Instead, the heat pump system removes moisture from the air and sends the resulting condensation through the same drain line used by the washer. So yes — the “heat pump” is the component responsible for moisture removal in the dryer, but it does not function as a traditional pump. If the dryer isn’t draining, it may be related to: • A kinked or elevated drain hose. • A blocked drain path. • A full or obstructed internal condenser area. • A setup issue where the drain hose isn’t positioned correctly for continuous drainage. For more information about the troubleshooting steps, you can refer on this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. Additionally, you can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-front-load-washer-and-7-8-cu-ft-electric-dryer-washtower-with-steam-and-ventless-heat-pump-tech-black-steel/JJ8VPZQQKZ. If you’d like us to take a closer look at your setup or walk through additional steps, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril

  Answered 2 weeks ago by LG Digital Customer Care

  
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Q: QuestionWhat kind of plug does it use, regular or 210?

Asked 1 month ago by Cindy.

• A:Answer Hi there, thanks for reaching out about your LG Washtower (WKHC252HWA). This model uses a standard 120V plug, so it connects to a regular household outlet rather than a 240V/210V connection. You can review the full electrical requirements and specifications here: https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-front-load-washer-and-7-8-cu-ft-electric-dryer-washtower-with-steam-and-ventless-heat-pump-tech-white/JJ8VPZQQTW. If you’d like help with installation details or have more questions, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com for further assistance. - Avril

  Answered 3 weeks ago by LG Digital Customer Care

  
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Q: QuestionI am quite confused about this ventless dryer concept. I guess my two main questions 1. What happens with the excess lint that typically expels out of the vent. 2. Does this extend the drying time? How long does a typical load of clothes take to dry.

Asked 2 months ago by Curmudgeon.

• A:Answer The ventless Heat Pump Dryer for the ENERGY STAR® Most Efficient / Energy Star® Certified LG 5.0 Cu. Ft. HE Smart Front Load Washer and 7.8 Cu. Ft. Electric Dryer WashTower™ with Steam and Ventless Heat Pump Tech - White. Model # WKHC252HWA, works like a closed-loop dehumidifier, reusing hot air to dry clothes at lower temperatures without needing an external vent. It passes warm, dry air through the drum to absorb moisture, then uses a heat pump system to cool that air, condensing the water into a drain or container. The unit uses a 3-stage filtration system. An inner filter must be removed and cleaned after every load to remove accumulated lint. A second, outer filter sits behind the first and should be cleaned every 10–15 loads to remove fine dust that passes through the first filter. The Auto Cleaning Condenser™ automatically cleans the condenser coils. The dryer uses water extracted from the clothes during the drying cycle to flush lint and debris from the condenser unit, reducing the need for manual condenser maintenance. The Lint Filter Status Indicator lights up when the appliance is turned on as a reminder to clean the lint filter. It turns off when the Start/Pause button is pressed. It also lights up if the lint filter needs to be cleaned. The lint and water flushed by the Auto Cleaning Condenser are expelled through the drain hose, which can lead to the same drain as the washer. Ventless heat pump dryers typically take longer to dry clothes than conventional vented dryers. They take longer because they use lower temperatures and a closed-loop condensation process, though this makes them much more energy-efficient and gentler on fabrics. When a drying cycle is selected, the estimated drying time for the selected cycle is displayed. This time will change if you select extra options for the cycle. The cycle time on Sensor Dry cycles may fluctuate as the appliance recalculates drying time for optimal results...^Ivan.

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  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the advantage of the heat pump?

Asked 3 months ago by HeatPump.

• A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the WKHC252HBA. The main advantage of its heat pump is that it is highly energy-efficient and ventless, allowing for easy installation anywhere in your home without needing exterior ductwork. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-front-load-washer-and-7-8-cu-ft-electric-dryer-washtower-with-steam-and-ventless-heat-pump-tech-white/JJ8VPZQQTW If you have any further questions about its features, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionThe washer door won’t open. What do I do?

Asked 3 months ago by Anonymous.

• A:Answer Could you please elaborate more about "The washer door won't open"! Is it not opening during a wash cycle or before you start washing? If the door for the washer on the ENERGY STAR® Most Efficient / ENERGY STAR® Certified LG Single Unit LG WashTower™ with Center Control™ 5.0 cu. Ft. Front Load Washer and 7.8 cu. Ft. Electric Ventless Heat Pump Dryer, Model # WKHC252HWA, is stuck during a wash cycle, first pause the cycle and wait 3-5 minutes for it to cool and unlock. If it remains locked, run a "Spin" cycle to drain excess water. The door lock icon often stays lit until the tub drains, cools down (if hot), and stops spinning. This can take 3-5 minutes. If the washer has water, it will not unlock. Power on, select "Spin Speed" (set to No Spin or simply select the Drain+Spin cycle) to force the water out. If still locked, unplug the machine for 10-20 minutes, or use the emergency manual release cable hidden behind the lower access panel. Look at the bottom front of the unit for a small door or panel. Open the panel and unscrew the small drain hose (have a shallow pan ready for water). Next to the drain hose, there is a plastic strap or red cable. Pull it down to unlock the door latch. Keep in mind that the door will not unlock if the internal temperature is too high, or if the water level is too high. The safety sensor detects water, keeping it locked to prevent flooding. If the lock light blinks or the unit keeps locking immediately after unlocking, the door latch assembly may need to be replaced. If the door still won't open after these steps, the door lock mechanism may be damaged...^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionAfter stacking the washer and dryer the washer will not turn on

Asked 7 months ago by Gavin.

This question was asked about the related product: LG - 5.0 Cu. Ft. HE Smart Front Load Washer and 7.8 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Heat Pump Tech - Black Steel

• A:Answer When you say the washer will not turn on, are you getting any indication at all that it is receiving power? The ENERGY STAR® Most Efficient / ENERGY STAR® Certified LG Single Unit LG WashTower™ with Center Control™ 5.0 cu. Ft. Front Load Washer and 7.8 cu. Ft. Electric Ventless Heat Pump Dryer, Model # WKHC252HBA, is sold, and delivered as a stacked unit and should only be disassembled when it service is needed or when it is necessary to get it through an opening. Disassembling the unit involves detaching the harness for the washer and the dryer, so if the washer is not turning on after stacking as you have mentioned, it is quite possible that the harness for the washer was not re-attached...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionAfter stacking the washer and dryer the washer will not turn on

Asked 7 months ago by Gavin.

This question was asked about the related product: LG - 5.0 Cu. Ft. HE Smart Front Load Washer and 7.8 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Heat Pump Tech - Black Steel

• A:Answer When you say the washer will not turn on, are you getting any indication at all that it is receiving power? The ENERGY STAR® Most Efficient / ENERGY STAR® Certified LG Single Unit LG WashTower™ with Center Control™ 5.0 cu. Ft. Front Load Washer and 7.8 cu. Ft. Electric Ventless Heat Pump Dryer, Model # WKHC252HBA, is sold, and delivered as a stacked unit and should only be disassembled when it service is needed or when it is necessary to get it through an opening. Disassembling the unit involves detaching the harness for the washer and the dryer, so if the washer is not turning on after stacking as you have mentioned, it is quite possible that the harness for the washer was not re-attached...^Ivan.

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this unit only require one single 240V 30 AMP plug/circuit?

Asked 9 months ago by Bongholio.

This question was asked about the related product: LG - 5.0 Cu. Ft. HE Smart Front Load Washer and 7.8 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Heat Pump Tech - Black Steel

• A:Answer Yes. Only had to add on 240 V 30 Amp outlet. Since there was an open connection on my electrical panel it was easy to add.

  Answered 9 months ago by AnonymousVerified Purchase

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Q: QuestionIf I purchase a full size washer/dryer from Best Buy for a small business, I understand warranty may not apply. My question is whether Best Buy will service it at all? I ask because Whirlpool refuses to send service to my business address at any price.

Asked 10 months ago by Twva.

• A:Answer Hi there. Thank you for sharing your experience with us regarding the LG WashTower (WKHC252HWA) and your inquiry about Best Buy's service for business addresses. We understand your concern about ensuring service availability for your small business. While we at LG handle product-specific inquiries and troubleshooting, Best Buy's service policies, especially concerning commercial purchases and business addresses, are determined by them directly. Best Buy does offer "Best Buy for Business" and Geek Squad services, including appliance repair. They state they can repair most major appliance brands, even if purchased elsewhere or outside of the manufacturer's warranty. However, for specific details on their service to business addresses and any potential limitations for commercial use, it would be best to contact Best Buy directly. You can typically find their business customer service contact information on their official website. https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-front-load-washer-and-7-8-cu-ft-electric-dryer-washtower-with-steam-and-ventless-heat-pump-tech-white/6573537.p?skuId=6573537 Your feedback is important, and we'd like to assist you further with any LG product-related concerns. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo

  Answered 10 months ago by LG Digital Customer Care

  
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Q: QuestionHi, Are these two separate units or is it one unit with both the washer and dryer? My concern is if one breaks (washer or dryer) then does the whole unit have to be replaced or can you purchase separately the washer or dryer? Thank you.

Asked 1 year ago by Stacey.

This question was asked about the related product: LG - 5.0 Cu. Ft. HE Smart Front Load Washer and 7.8 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Heat Pump Tech - Black Steel

• A:Answer Hi there, Stacey. The LG WashTower™ Model # WKHC252HBA is a single unit that combines both the washer and dryer in a vertical design. The washer and dryer are integrated, meaning they are part of the same unit and cannot be separated for individual repair or replacement. If either the washer or the dryer breaks down, the entire unit would typically need to be serviced or replaced, as they function together as one. https://www.lg.com/us/washers-dryers/lg-wkhc252hba-washtower#pdp_specs For any further assistance or service, feel free to reach out to @LGUSSupport on social media. We’re always here to help! —Renzo

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI will be purchasing this unit for my apartment. I have to have a 240V plug installed to support the dryer. What kind of 240V plug should I have installed? 3-prong, 4-prong? Is there a picture or common industry name I can give to the electrician?

Asked 1 year ago by Ventless.

This question was asked about the related product: LG - 5.0 Cu. Ft. HE Smart Front Load Washer and 7.8 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Heat Pump Tech - Black Steel

• A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the electrical requirements for your LG 5.0 Cu. Ft. HE Smart Front Load Washer and 7.8 Cu. Ft. Electric Dryer WashTower (WKEX300HBA). For new installations in the United States, we recommend having a 4-prong, 240V, 30-amp dedicated circuit installed. The industry name for this specific outlet is a NEMA 14-30R. We suggest ensuring your electrician uses a UL-listed 4-wire power cord to match this outlet for the safest and most reliable operation of your WashTower. https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-front-load-washer-and-7-8-cu-ft-electric-dryer-washtower-with-steam-and-ventless-heat-pump-tech-black-steel/JJ8VPZQQKZ For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 2 months ago by LG Digital Customer Care

  
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