Questions & Answers

Q: QuestionI have a 7-year old washer with an error code that appears to be something in the motor, with parts still under warranty. The warranty does NO GOOD since you have NOONE in this area authorized or willing to service it!

Asked 2 years ago by Gloria.

• A:Answer Thank you for letting us know about this. We understand how washer issues and the unavailability of service providers can be concerning. Allow us to look into this for you and see how we can help. Please message us on Facebook or X using @LGUSSupport with your unit's sticker label. -Cazz

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this come with the stacking bracket if I am purchasing the set or do I have to buy that separately?

Asked 2 years ago by Amanda.

• A:Answer You have to purchase the stacking kit. Part #KSTK1.

  Answered 2 years ago by Anonymous

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Q: QuestionHow do you set the machine just to run a spin cycle?

Asked 2 years ago by Lisap1246.

• A:Answer Hi there. Thanks for reaching out. To set this model on the Spin Cycle you have to go the menu settings. `Jai.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhy wont my comforters spin out ? It keeps stopping

Asked 2 years ago by T.

• A:Answer Hi there! Take a quick view of our help page for possible solutions to why your comforters will not spin: https://www.lg.com/us/support/help-library/does-not-drain-or-spin-front-load-washer-CT10000012-1337717767769. ~Rita

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this machine have smart detergent dispenser?

Asked 3 years ago by AN.

• A:Answer Yes.

  Answered 2 years ago by JuankvVerified Purchase

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Q: QuestionIs this machine made in US?

Asked 1 year ago by Mars.

This question was asked about the related product: LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel

• A:Answer Hello there! Knowing where and when a product was manufactured can provide valuable information about its origin, quality, and potential issues. For LG appliances, the serial number is unique to each item and helps in tracking the manufacturing process, ensuring quality control, and facilitating any necessary repairs or service calls. -Junel

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionCan You turn the interior light on manually?? And how do You do it,??

Asked 2 years ago by RipRebel.

• A:Answer Hello there. Thanks for reaching out. Follow these steps to manually, activate the drum light on your LG washer. Make sure that the washer is powered on. Touch and hold the relevant shared drum light button for 3 seconds. The drum light will illuminate to increase energy efficiency this light will automatically turn off after 4 minutes. `Jai.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionNo heater element? Why and how it does perform without it? How can it run a sanitation or steam cycle without built in heater element? Lg other front load washers have heater elements and this one does not, why?

Asked 2 years ago by Kerktam.

• A:Answer Well it is designed for have the hot water attached and that could be one reason how the steam cycle ans sanitation works. I am not a technical therfore it's just my opinion.

  Answered 2 years ago by MysticVerified Purchase

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Q: QuestionWhat is the disadvantage of missing an integrated water heater element that is available in most of the other models (4000,4200, 4500, etc). How can it run a sanitation or steam cycle without it?

Asked 3 years ago by Integratedwaterheater.

• A:Answer Hi, Saving energy doesn’t have to mean compromising on cleaning with the ColdWash option. Powered by the LG Direct Drive Motor and 6Motion technology, it’s ideal for cleaning all types of clothes with almost any wash cycle and virtually all fabric types. With TurboWash 360°, you can clean larger loads fast and get more done. Five powerful jets with variable sprays surround clothes from multiple angles so detergent can penetrate deep into fabrics for a complete clean. Reduce common household allergens, such as dust, pet dander and pollen in fabrics by more than 95%². Certified Asthma & Allergy Friendly by the Asthma and Allergy Foundation of America (AAFA) LG washers were among the first to earn this distinction. Breathe easier with the Allergiene cycle that uses the gentle power of steam to remove dust, pet dander and pollen from bedding, baby clothes and more. A proven tool for creating a healthier home—perfect for the more than 65 million Americans living with asthma and allergies.^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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