Questions & Answers
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED55B5PUA
- |
- SKU:
- 6635751
Highly rated by customers for: Picture Quality, OLED Quality, Brightness
$999.99Your price for this item is $999.99
Comp. Value: $1,499.99
The comparable value price is $1,499.99
Page Showing 1-18 of 18 questions
Q: QuestionWhat is the difference between a B5 vs C5 model?
Asked by Tom.
- A:Answer The LG C5 features an evo panel with Brightness Booster technology, achieving peak brightness over 1,000 nits, making it suitable for bright environments and HDR content. This allows for better visibility in well-lit rooms and enhances the viewing experience during the day. It is equipped with the Alpha 9 AI Processor Gen 8, which provides advanced processing capabilities, enhancing picture quality and gaming performance, and it supports 4K at 144Hz, making it ideal for gaming, especially with modern consoles and PCs. The LG B5, while still delivering excellent picture quality, has a standard WOLED panel that is less bright, making it more suitable for controlled lighting environments. It uses the Alpha 8 AI Processor Gen 2, which, while capable, does not match the performance of the C5's processor. Choosing between the LG B5 and C5 OLED TVs ultimately depends on your specific needs and budget. If you prioritize brightness, advanced processing, and gaming performance, the C5 is the better option. However, if you're looking for a more affordable entry into OLED technology and primarily watch in darker environments, the B5 still offers excellent performance and value. Both models share the fundamental advantages of OLED technology, such as perfect blacks and vibrant colors, ensuring a great viewing experience regardless of your choice...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDoes it have the Auracast for hearing aids?
Asked by Bea.
- A:Answer Auracast is supported on the LG 55" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model # OLED55B5PUA, and on all LG Smart TVs with α8 AI Processor 4K Gen2, α9 AI Processor 4K Gen8, and α11 AI Processor 4K Gen2. Auracast is a Bluetooth LE Audio technology that allows hearing aids to receive high-quality, low-latency audio streams directly from various sources and public announcement systems...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionCan 2 sets of bluetooth headphones be paired to this TV for simultaneous listening?
Asked by Bubba.
- A:Answer Depending on the Bluetooth headphones/earbuds you pair with the LG 55" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model # OLED55B5PUA, you can pair two of the same model. If two different Bluetooth headphones are connected and used simultaneously, the voice may not match...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionDo I need any "extra cable" for example better picture or any thing of the sort?
Asked by Anonymous.
- A:Answer Hello there. We understand your inquiry regarding the accessories for the OLED55B5PUA 4K OLED TV. While the unit comes with a power cable, it does not include HDMI cables. To achieve the best possible picture quality (4K at 120Hz) from external devices like gaming consoles or Blu-ray players, we recommend purchasing an Ultra High Speed HDMI (2.1) cable. However, if you plan to use the built-in streaming apps via Wi-Fi, no additional cables are needed. https://www.bestbuy.com/product/lg-55-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKH9 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionLg tv won’t turn on
Asked by Mike.
- A:Answer Ours kept shutting off & dropping sound while watching it. Turns out it was defective & had to be replaced.
Answered by AngiL
Q: QuestionHi...what comes in the box?
Asked by Rich.
- A:Answer Accessories included with the LG - 55" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model # OLED55B5PUA are an LG Magic Remote (Model # MR25GA), an E-Manual, Batteries for the remote, stand legs (with screws for attaching them to the TV), a power cable, and a Quick Start Guide...^Ivan.
Answered by LG Digital Customer Care
Q: QuestionWhat are the exact dimensions in inches of the outer BOX for the 65" model (LG B5)? And the 55" model? I need to know if it will fit in my car. Delivery is not an option.
Asked by givemedimensionsplz.
- A:Answer Hi there. We understand your inquiry regarding the box dimensions for the LG B5 OLED TV series, specifically the 55-inch model (OLED55B5PUA) and the 65-inch model. Planning for the transport of such a sophisticated piece of technology is a very important step in ensuring the safety of your investment, and we are happy to provide these specifications to help you determine if they will fit in your vehicle. Based on the official specifications for the 55-inch model (OLED55B5PUA), the outer packaging dimensions are 53.5 inches in width, 31.9 inches in height, and 6.8 inches in depth. For the 65-inch model in the B5 series, the packaging dimensions are approximately 63 inches in width, 38.2 inches in height, and 8 inches in depth. We recommend that you measure the internal clearance of your car's cargo area, taking into account the wheel wells and the height of the opening, to ensure a smooth fit. Furthermore, we want to emphasize the importance of transporting your OLED television in an upright, vertical position. Keeping the box upright as indicated by the arrows on the packaging helps protect the panel from unnecessary pressure or vibration during transit. We want to ensure that your experience with our 4K OLED technology is perfect from the moment you bring it home. https://www.bestbuy.com/product/lg-55-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKH9 If you have any further questions about its features or need more specific measurements for your vehicle planning, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionDoes this tv have anti burn in technology
Asked by Dh10.
- A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the OLED55B5PUA and whether it features technology to protect the panel. We are happy to confirm that this model is equipped with our advanced OLED Care suite, which is designed to maintain the high-quality performance of your display. These features include Pixel Cleaning, which calibrates the pixels to keep the screen clear, and Screen Move, which subtly shifts the image at regular intervals. Additionally, the unit includes Logo Brightness Adjustment that automatically detects static logos on the screen and reduces their brightness to help prevent image retention. We understand how important it is to have these safeguards in place to ensure you enjoy the best possible viewing experience with your OLED technology. https://www.bestbuy.com/product/lg-55-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKH9 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionHi...what are the dimensions of the shipping box?
Asked by Rich.
- A:Answer Hi there, Rich. Thank you for your inquiry about the OLED55B5PUA TV. We understand your question about the dimensions of the shipping box. For the OLED55B5PUA, the packaging dimensions are 53.5" (Width) x 31.9" (Height) x 6.8" (Depth). https://www.bestbuy.com/product/lg-55-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKH9 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionDoes this tv have YouTube TV access built in? We subscribe to YouTube TV now and are replacing our old model just to get YouTube TV.
Asked by RFshopping.
- A:Answer Yes, I have also connected Amazon Firestick and Roku.
Answered by ChuckL
Q: QuestionIf we buy the TV and pay for delivery, will you pick up the old tv?
Asked by justkim.
- A:Answer Hi, Justkim. Thank you for your interest in the LG TV (OLED55B5PUA) model and upgrading your home entertainment experience. When you purchase an LG TV with delivery, many retailers offer a haul-away service for your old television as part of the delivery process. This option may vary depending on the retailer you choose, so we recommend confirming directly with the store at checkout. You can explore more details about purchasing and delivery options on our official site here: https://www.lg.com/us/tvs. If you have more questions or need further assistance, please send us an email at [email protected], and we’ll be glad to help. ^Juvy
Answered by LG Digital Customer Care
Q: QuestionWhere exactly is the power input port? I can't find it on the "back side" views of the product or any other pictures. I'm trying to plan where on the wall to have an electric receptacle outlet, assuming it is mounted on the wall.
Asked by NewToBigScreen.
- A:Answer Hello there. We understand your inquiry regarding the power input location for your LG OLED TV (Model: OLED55B5PUA). To assist with your wall-mounting plans, please be advised that on this model, the power cord connection is typically located on the left side of the back panel (when you are facing the back of the TV), while the HDMI and media ports are located on the right side. To ensure the most accurate placement for your electrical outlet, we recommend consulting the Quick Start Guide or the detailed dimension diagrams available on the LG Support website. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-55-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKH9 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionIs this model able to be mounted on a wall? Or just on the stand?
Asked by Matt.
- A:Answer Yes. Mounting screws are not included
Answered by NicholasB
Q: QuestionCan you add apps to it?
Asked by Randy.
- A:Answer how high are the legs to be added to the tv
Answered by Anonymous
Q: QuestionWhat apps come with tv?
Asked by Anonymous.
- A:Answer Hi there. Thank you for reaching out to us. We understand your inquiry regarding the available applications on the LG OLED B5 Series TV (Model # OLED55B5PUA). To answer your question, this model features popular content partners including Netflix, Max, Disney+, YouTube, Prime Video, ESPN, Apple TV, and Sling TV. Additionally, it includes LG Channels, and you can access a wide variety of other apps via the App Store on webOS 25. https://www.bestbuy.com/product/lg-55-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKH9 If you have any further questions about its features, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionDoes the additional Motion Enhancement Technology/OLED Motion feature help regular tv programs i.e. sports or does it only apply to gaming platforms.
Asked by Anonymous.
- A:Answer Different TV manufacturers have different names for Motion Interpolation, and what is listed as OLED Motion for Motion Enhancement Technology in Best Buy's specifications for the LG 55" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025), Model # OLED55B5PUA, is not the same as TVs.Motion Interpolation on LG OLED It refers to the TV software that processes dynamic video, while Motion Interpolation, also known as TruMotion on LG TVs, is a feature that adjusts judder and blur to smooth the frame rate of video. Both features aim to enhance the viewing experience by reducing motion blur and improving the smoothness of moving images. However, they serve different purposes and are not interchangeable. OLED Motion, which is a setting found under the TV's Game settings can make your video clearer by eliminating afterimages, whereas TruMotion is a setting that can be found in the Picture > Clarity settings and is suitable for the image quality of fast-moving pictures. Within the TruMotion settings: Off : Turns off the TruMotion. Cinematic Movement : Adjusts the shaking of the motion on the screen to make it feel like you are in a movie theater. Natural : Sets images with a lot of motions to look natural and clear. Smooth Movement : Softens fast-moving pictures. User Selection : Sets TruMotion manually. De-Judder : Adjusts juddering on the screen. De-Blur : Reduces the blurring effects of motion...^Ivan.
Answered by LG Digital Customer Care
Q: Questionwhen connected to a pc, does it still have dimming issue like the c1? thank you
Asked by nightcap.
- A:Answer Hello there. Thank you for sharing your inquiry with us. We understand your question regarding the potential for dimming when the LG OLED B5 series (OLED55B5PUA) is connected to a PC, similar to what you may have heard about the C1 model. The dimming you are referring to is typically related to two features present in most OLED TVs: ABL (Automatic Brightness Limiter): This is a hardware protection feature that manages power and heat by dimming the entire screen when a large portion of it is very bright (high Average Picture Level). ABL cannot be disabled through standard user menus as it is essential for the panel's safety. ASBL (Auto Static Brightness Limiter) / TPC (Temporal Peak Luminance Control): This is a feature designed to prevent image retention (burn-in) by automatically dimming the screen after a few minutes if it detects a static image, such as a desktop with unmoving elements. While ABL is an inherent safety function of OLED technology and will be present, the implementation and aggressiveness of ASBL has been improved across generations of our OLED TVs, which helps to minimize the noticeable dimming effect during PC use compared to older models. For PC and console users, the OLED55B5PUA includes features like the Game Optimizer and dedicated Game/PC modes which are designed to enhance your experience by automatically applying settings to reduce input lag and optimize picture quality for a computing environment. https://www.bestbuy.com/product/lg-55-class-b5-series-oled-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZTKH9 If you have any further questions about optimizing your settings for PC use on the OLED55B5PUA, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
Answered by LG Digital Customer Care
Q: QuestionHow do you correct the volume on the LGOLEDB5 it’s too high on some stations and too low on others also, how do you correct the brightness on the movies?
Asked by JOE5.
- A:Answer Like any other TV, the LG 55" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025) Model # OLED55B5PUA, has a settings menu where you can find settings for Brightness, Color, or Clarity, and in the settings you will find Panel Brightness that controls the level of screen brightness by adjusting the backlight, and the OLED Pixel Brightness that adjusts the display brightness by varying the brightness of the OLED panel. Depending on the Energy Saving (Auto/Maximum), you may not be able to adjust the OLED Pixel Brightness. In this case, navigate to Settings > All Settings > General > Energy Saving > Energy Saving Step and set it to Off or Minimum. Black Level adjusts the brightness of dark areas of the screen. The closer it is to 100, the lighter the screen becomes. Auto Dynamic Contrast corrects the difference between the bright and dark areas of the screen for optimal results, depending on the brightness of the picture. When Dynamic Tone Mapping is set to On, is suitable for contrast settings based on the image brightness of the HDR content. You will also find other settings like Peak Brightness, Expression Enhancer, and Auto Dynamic Contrast, In the Sound settings on the TV, the Automatic Volume Adjustment, when set to On, will automatically adjust the volume to a suitable level for each content you watch to help you enjoy watching more comfortably. This setting only applies to internal speakers of the device or LG Soundbars that support the TV Sound Mode Share. Keep in mind that there is a Commercial Advertisement Loudness Mitigation (CALM) Act, where the FCC's regulations for volume control in commercials are primarily governed by the Commercial Advertisement Loudness Mitigation (CALM) Act. This act requires that TV commercials be broadcast at a volume level consistent with the program material they accompany. The CALM Act mandates that all "multichannel video programming" distributors implement the Advanced Television Systems Committee's (ATSC) A/85 Recommended Practice to measure and control the audio loudness of digital programming, including commercials. The CALM Act applies to TV commercials and does not extend to radio commercials or those aired on the internet or via streaming services. It is important to note that the CALM Act does not address loudness differences between programs or channels on a given station or MVPD, focusing solely on the differences between commercials and the programs they accompany. The enforcement of the CALM Act relies on consumer complaints, with the FCC focusing on patterns or trends of complaints rather than individual complaints...^Ivan.
Answered by LG Digital Customer Care
Page 1, Showing 1-18 of 18 questions
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