I’ve read about image retention and burn in. True or false?
If have one of these problems how will warranty apply? null

Question

I’ve read about image retention and burn in. True or false?
If have one of these problems how will warranty apply? null

LG Digital Customer Care · Accepted Answer

Hello Ross, the OLED55C7P is the newest in the line of OLED TV's and has features that reduce and prevent image retention. As the consumer, you of course have the option to turn them off, but the TV will warn you of what the feature is there for. ^AC

Answered by LG Digital Customer Care 8 years ago

anon · Answer

Image retention / burn in is real. It mostly happens on LCD type displays. Some offer warranty and some dont. It would be something you would have to research for the particular vendor

MikeATL · Answer

I have had no issue with burn in. The TV comes with a tool for PIXEL REFRESH in SETTINGS, that I run about every 3-4 days. You need to manually set it to run every time. You can choose to run it when you turn the TV off or run it immediately. Running it immediately will prevent TV usage for about an hour!

Memo to LG folks: this option should be set up at the factory, to run automatically when the set is switched off, leave the immediate option for the few gamers that never turn their sets off!

PensacolaLW · Answer

Image retention could be a problem with this tv. If you are an avid Fox News person with the red bar along the bottom of the screen for hours at a time, I would not suggest this type of tv. However, for normal watching that is not going to be an issue. You can also refresh this tv any time. This probably wouldn't work if you let something get really burnt in. I don't think the warranty covers that since they tell you how to prevent it.

Answered by PensacolaLW 8 years ago

Verified Purchase

Brit · Answer

Yes a burn in image can happen to your tv if you leave it on a still picture for hours on in

TIsh86 · Answer

Mine got Burn-In within 3 months, LG doesn't warranty this but GeekSquad Terms and Conditions state they do. Just keep your OLED Brightness below 60 and you should be safe.

“I’ve read about image retention and burn in. True or false? If have one of these problems how will warranty apply?”

1-6 of 6 Answers