Questions & Answers
- Model:
- 55UQ7570PUJ
- |
- SKU:
- 6501939
Q: QuestionDo I need a ROKU device for this TV?
Asked by Photofun.
- A:Answer No, it has the apps on it
Answered by OUTATIME
Q: QuestionScreen mirror extremely laggy despite macbook AND tv being hard wired to router. External hdmi surround sound speakers drop and don’t connect regularly to screen mirror. WebOS interface extremely laggy/slow. input delay with new remote with new batteries
Asked by Getadifferenttv.
- A:Answer Yes, this is a very glitchy set up with WebOS. Mine is very laggy too. I just got it a week ago. I’m taking it back since it has a remote with dozens of buttons and it’s easy to mash the wrong one when it’s so slow and menu routing is oddly designed. Set up has been incredibly frustrating (worse than ‘normal’). I watched a part of a movie for testing and used Bluetooth and sound seemed to sync ok. So perhaps that would work. They can do far better. And I’m not in the mood to waste more time with no LG support.
Answered by wantagoodtv
Q: QuestionIs there an app store? Will I be able to download the Xfinity stream App on this TV?
Asked by Brantrix.
- A:Answer Hello, yes their is an app store on our television, we called Content Store. Try downloading the app from the LG Content Store (App Store). Press the Home button on the Remote control. Select the LG Content Store from the home page. Then choose the app you want to download to go to its dedicated screen. For a complete listing of available apps, please visit: https://us.lgappstv.com/main/tvapp. For further assistance, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. ^Venette
Answered by LG Digital Customer Care

Q: QuestionWhat is the distance between the legs?
Asked by Klb.
- A:Answer Hello there. Product Height With Stand 30.4 inches Product Width 48.5 inches Product Depth With Stand 10.1 inches. For Stand,Stand Width is 41.6 inches, Stand Depth 10.1 inches included in the package but not Adjustable Stand Width. ^Vanessa
Answered by LG Digital Customer Care

Q: QuestionThe specs indicate the width of the stand is 41.6 inches. The stands appear to angled with the front of the stands being wider than the back. Is 41.6 the width between the front of the stands at its widest distance? Thanks
Asked by Buck.
- A:Answer Hey, Buck! The 41.6" would be the distance between the widest parts of the TV stand. ^Ian
Answered by LG Digital Customer Care

Q: QuestionDOES THE TV SUPPORT WIFI
Asked by AW.
- A:Answer Hi, Yes this TV support Wifi. ^Vanessa
Answered by LG Digital Customer Care

Q: QuestionDo the onboard speakers mute when using an HDMI ARC for Audio device to enable headphone use ?
Asked by helden159.
- A:Answer Hello helden159. The internal speaker of the LG 55 Inch Class UQ7570 PUJ series LED 4K UHD Smart webOS 22 TV, Model # 55UQ7570PUJ and a Bluetooth speaker can be used to output the sound at the same time. Up to two Bluetooth devices of the same model can be connected. Audio is played through the TV’s built-in speakers and the audio device connected to the digital optical audio output port simultaneously. You cannot play audio at the same time through the TV's internal speakers when you are outputting audio through the TV's HDMI eARC port. The TV's optical digital output and HDMI eARC will be deactivated when streaming audio to Bluetooth headphones or speaker. The Bluetooth audio output's volume is variable, so volume of your Bluetooth speaker will need to be controlled by both the TV and the Bluetooth speaker for adequate volume level...^Ivan
Answered by LG Digital Customer Care

Q: QuestionI have a 10 year old 48" TV that sits on a center swivel TV stand.. Can the LG-55 class UQ75 series mount on a center swivel TV stand?
Asked by BRG.
- A:Answer Hi, As long as the stand can carry the weight of the unit, VESA Wall Mount Standard 300mm x 300mm. ^Vanessa
Answered by LG Digital Customer Care

Q: QuestionWhat magic remote work with this TV? I tried the Mr22 remote but the TV says it does not support that remote?
Asked by Jra.
- A:Answer I believe that you need MR 22 GN. You can call customer service and they will assist you.
Answered by MarybP
Q: QuestionMy wifi keeps dropping on this TV. Is there anything that can be done?
Asked by JJ.
- A:Answer Hello, please try this troubleshooting steps https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711#:~:text=Restart%20the%20TV%20and%20wireless,the%20issue%20persists%2C%20Contact%20Us.If not resolved, Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase, issue of the unit and we will be happy to assist you. ^Vanessa
Answered by LG Digital Customer Care

Q: QuestionDoes this remote control have a sleep timer function?
Asked by Sleepyhead.
- A:Answer Hi, The TV has the sleep mode timer feature and you can set it up by using the remote. ^Vanessa
Answered by LG Digital Customer Care

Q: QuestionIs there any LG tv’s with 110-220 volts power .
Asked by Eranga.
- A:Answer Hi there. Thank you for reaching out with your question about LG TVs and their power requirements. We understand the importance of finding a TV that matches your power supply needs. Many LG TVs, including models like the 55UQ7570PUJ, are designed to operate on a wide range of voltages, typically from 110V to 240V. This means they can adapt to different power supplies depending on the region where they are used. To confirm the specific power requirements for any LG TV model, you should check the technical specifications listed in the user manual or on the product label. If you need further assistance or have more questions about a specific model, please send us a private message on Social Media @LGUSSupport. We’re here to help! We appreciate your inquiry and look forward to assisting you. —Renzo
Answered by LG Digital Customer Care

Q: Questionwhat tv brand has ROKU BULT IN
Asked by Anonymous.
- A:Answer Thank you for your interest in the LG Smart webOS TV (55UQ7570PUJ) model. The LG 55UQ7570PUJ TV does not have Roku built-in; instead, it features LG's webOS platform for smart TV functionality. The TV is part of LG's UQ7570 series and offers various features like 4K resolution, AI processing, and access to streaming services like Netflix, Prime Video, Apple TV, Disney+, and HBO Max. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-55UQ7570PUJ.AUSQ. ^Cris
Answered by LG Digital Customer Care

Q: QuestionCan you schedule the tv to turn on and off?
Asked by JuneD.
- A:Answer Thank you for your interest in the LG Smart webOS (55UQ7570PUJ) model. Yes, you can schedule your LG 55UQ7570PUJ TV to automatically turn on and off using the power on/off timer feature. Here are the steps: 1. Turn on the TV and press the Settings button on your remote. 2. Select All Settings in the menu. 3. Go to System in General. 4. Choose Time & Timer and then Timers. 5. To set the power-on timer, select Power on Timer and adjust the settings as needed. 6. To set the power-off timer, select Power off Timer and adjust the settings accordingly. 7. Done! Enjoy the convenience of having your TV automatically power on and off at your desired times. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-55UQ7570PUJ.AUSQ. ^Cris
Answered by LG Digital Customer Care

Q: QuestionCan I get on the internet through web browser?
Asked by Reed.
- A:Answer Very slow. WebOS is very, very slow for at least this model. Regular TV functions are very laggy. That combined with a very cluttered remote is the reason why I am returning it.
Answered by wantagoodtv
Q: QuestionWhat magic Remote works with my Tv? UQ75 Series 4K UHD webos?
Asked by Pammygirl.
- A:Answer Comcast
Answered by WoodenHam
Q: QuestionCan I get fuboTV on this televison?
Asked by Diane.
- A:Answer Hey, Diane! Fubo is currently available on the 2022 LG UQ75 LED 4K UGH Smart UGH Smart webOS, as it is only available on 2018–2022 models of LG Smart TVs with webOS 4.0 or higher. Here are some instructions for you: From the LG home screen, select Search. Search for Fubo using the on-screen keyboard. Select Search. Highlight and select Fubo. Select Install. Once the download is complete, select Launch, then sign in to start streaming. ~Rita
Answered by LG Digital Customer Care

Q: QuestionDoes this unit support Dolby Atmos?
Asked by CathyC.
- A:Answer A. Yes. ~Tanisha
Answered by LG Digital Customer Care

Q: QuestionWhat do I use to clean screen?
Asked by HoganF.
- A:Answer Hey there! Take a look at this link on how to clean your Smart TV screen: https://www.lg.com/us/support/help-library/cleaning-your-lg-4k-oled-or-led-tv-webos-CT10000018-20150154791049. ~Rita
Answered by LG Digital Customer Care

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