A:Answer Best buy has return policies that apply to new, clearance, open-box, refurbished and pre-owned products. Their Standard Policy for the Lg - Geek Squad Certified Refurbished Tone Platinum Hbs-1100 Headset In-ear Behind-the-neck Mount Wireless Headphones - Silver is 15 days from the day you receive your product or purchase it from the store. If you are a Best Buy "My Best Buy® Elite Member", it's 30 days and if you are a Best Buy "My Best Buy® Elite Plus Members" it's 45 days...^IFV