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It should happen automatically. Maybe your product is malfunctioning or the the powder detergent was placed in the softener tray causing a clog?
Sorry, there was a problem. Please try again later.The ENERGY STAR® Qualified LG 4.5 cu. ft. Ultra Large Capacity TurboWash™ Washer, Model # WM3770HVA has a Pre-Wash Detergent Compartment, a Main Wash Detergent Compartment, a Liquid Bleach Compartment and a Fabric Softener Compartment, all of which dispense automatically at the proper time during a wash cycle. Fabric Softener is automatically dispensed during the final rinse cycle. Because fabric softener has a thicker consistency, we recommend that you use water to dilute the softener with a 50:50 ratio. Make sure that the softener attachment is clean and attached properly. If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
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