A:AnswerHello Keely, the Lively Wearable 2 is an urgent response pendant that works in conjunction with your smartphone. In the event of an emergency, when the button is pressed, the 5Star Urgent Response Agent is able to pull your location information to assess the situation. For further information visit www.greatcall.com to review the Terms and Conditions.
A:AnswerHello Keely, the Lively Wearable 2 is not a heart rate monitor. The Lively Wearable2 works with the Lively app on your smartphone to access 5Star, step tracking, and other GreatCall services. When you press the button on the Lively Wearable2, you will speak to a highly-trained 5Star Urgent Response Agent through your smartphone. Agents can send you any kind of help you need, whether you are locked out of your house or need medical attention. If you need any assistance, we ask that you please call our Customer Service Team at 1-800-733-6632.
A:AnswerDon’t buy it! It must be within 3 feet of the Jitterbug phone, else it will stop pairing. When that happens, it has to be re-paired - completely set up again. It’s horrible! Also, the unit comes out of the bezel way too easily. It falls out. It’s cheaply made. I couldn’t take it back. I just ate the money involved. And had it turned off. I went through my security system provider and purchased their. They’ll call my sister or family if I should fall.
A:AnswerHi Jufy, when you press the button on your Lively Wearable 2, you would need to speak to our 5Star representatives on your cellphone so you would need your phone charged and turned on at all times. If you have any further questions, please reach out to us or call Customer Service at 1-800-733-6632, between 5am and 10pm, Pacific Time.
A:AnswerGreat question! Yes, the Lively Wearable2 is compatible with the Jitterbug Smart3. To connect the two, you will need to pair them. For instructions, please visit the Support page of our Website or contact our Customer Service at 1-800-733-6632.
A:AnswerGreat question! If you have two solid red lights on your Lively Wearable2, this is an indication that the battery is critically low and needs to be replaced. If you see flashing red lights, this could mean a few different things. If you have not done so already, please contact our Customer Service for support at 1-800-733-6632. For more details on the LED interface, please visit the Support page of our website and/or review page 6 on the Quick Start Guide that came packaged with the device.
A:AnswerThank you for your question. We suggest to consult your physician before using any new electronic device near a pacemaker. We also recommend the Lively Wearable 2 be kept more than 6 inches from the pacemaker when the device is on.
A:AnswerGreat question! The Lively Wearable 2 is compatible with both Apple and Android. However, to take advantage of having access to the Lively Response Team and the Lively Health & Safety services through our Lively app on an Apple Watch, you would be required to use an iPhone.
A:AnswerIf your son has a cell phone with him all ( or most) of the times, you can set up an alert or ring under the clock/alarm settings and it will remind him every day. That's the cheapest solution. Another option will be a Fitbit or an Apple watch will do. Hope that helps!
A:AnswerHi, we offer a variety of rate plans that can reviewed on our website or you may contact our Customer Service . We do not have any contracts and if you are wanting to disconnect your account, all you have to do it call our Customer Service. The Lively Wearable2 is water resistant to water splashes and momentary submersion in water.
A:AnswerWe do have some users with Pacemakers that can wear the Lively Mobile Plus because it is six inches or more away from the Pacemaker. However, we do suggest that you speak with your Doctor.
A:AnswerYes, but you must keep the phone on you at all times. If you get further than 3 feet, pairing drops. You must start pairing process all over. It doesn’t automatically pair when you get close. Suggest just use Jitterbug phone with 5Star link. Push the r red button on the phone. The wearable is a glorified paperweight.
A:AnswerThank you for your interest in the Lively Wearable2. Service for the Lively Wearable2 is only available through GreatCall. The Lively app is compatible with Android or Apple smartphones as well as the Jitterbug Smart2.
A:AnswerIF the person is within 3 feet of jitterbug phone and IF the person has never left the 3 foot perimeter of 3 feet, of the, then it will remain paired. If one gets beyond that perimeter, then pairing drops. You’d have to start all over with pairing thing. Provided the unit remains paired, one MUST use the lanyard and wear it around the neck. That is the only way to enable fall detect feature. The wearable calls 5Sta. Hopefully, the package with a live operator was purchased. The operator calls the family or emergency contacts. But the thing can fall apart easily too. Suggest calling a j alarm company and getting theirs. It’s so much better. Best Buy has another unit that appears better, but I’m not sure. My order was canceled by Best but. My order was canceled by Best but.
A:AnswerHi Dolly, you can review our product on our website, www.greatcall.com, or contact our Customer Service at 1-800-733-6632, between 5am and 10pm, Pacific Time, with any questions you may have.
