Questions & Answers

Q: QuestionDoes this keyboard have a USB connection?

Asked 4 years ago by Anonymous.

• A:Answer No you have to buy an adapter if u want to use the usb option it’s $20 at Best Buy and the keyboard connects automatically to the iPad so no charging is required. I love the keyboard

  Answered 4 years ago by BreanaVerified Purchase

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Q: QuestionCan this be used as a case? I mean the keys won't damage the screen when closed?

Asked 4 years ago by angeljv16.

• A:Answer I have a screen protector on my iPad and see no scratches or issues yet (it’s been a month and a half). I doubt the keys create any damage as there is not a rubbing or moving when closed, it just stays shut tightly. It feels like a case all by itself and pretty protected.

  Answered 4 years ago by Tinnu

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Q: QuestionDoes the IPAD go in and out of the case easily so the IPAD can be used without the case? Will the IPAD fit and function properly with a silicone case on the back?

Asked 4 years ago by Alan.

• A:Answer It may take a few seconds, but is relatively easy to take it out and put back in. It works wonderful with the case on and even the keyboard folded back which will not interfere with tablet functions (may be easier to just leave it in there and use it)

  Answered 4 years ago by Tinnu

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Q: QuestionAre the keys backlit on the Folio Touch - for iPad Air (4th gen) - Oxford Grey 920-009952?

Asked 4 years ago by Howard.

• A:Answer Yes! It is my favorite feature and there are function keys to increase/decrease brightness for the keys as well!

  Answered 4 years ago by Tinnu

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Q: QuestionThanks for answering my earlier question about a key board fit for my IPad. I checked the settings you mentioned and learned that I have an IPad Air2, Model #MH 312LL/A. Do you have a key board in stock that would fit this unit? How do I order.?

Asked 4 years ago by Dundee.

Q: QuestionI have an IPad purchased new in 2015. Does this Keyboard and case fit my unit? If not, how do I determine which version of IPad I have?

Asked 4 years ago by Dundee.

• A:Answer Hi Dundee, this case is for the newest version of iPad. Over the years Apple has changed the shape and location of buttons and the camera. The best way to find out what iPad you have is to go into Settings - General - About. On that screen it will telling you the model name and number. From there you can use that information to get an case that will fit your iPad

  Answered 4 years ago by Logitech

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Q: QuestionDoes it come in other colors? Black??

Asked 4 years ago by Got.

• A:Answer No, it only seems to come in the grey area (Oxford and Graphite) with only a shade difference I believe. Hope they come out with other colors. With my space gray ipad, the graphite fits perfectly color wise.

  Answered 4 years ago by Tinnu

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Q: QuestionIs the color of the Logitech folio touch you sell for the iPad Air 4th Gen graphite or Oxford Grey? It's hard to tell from the picture.

Asked 4 years ago by Bill.

• A:Answer Hello Bill, the color is graphite. -Danielle from Logitech

  Answered 4 years ago by Logitech

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Q: QuestionWould the pencil holder fit the apple pencil comfortably. In the picture, it had the logitech crayon.

Asked 4 years ago by gdoggo.

• A:Answer It does. It is not too snug, so the best thing to do is when it is closed, leave the pencil on the charging slot with the flap folding the case closed. When using the ipad in tablet mode, keep the pencil within the flap insert and fold it over so that the pencil does not get knocked off the charging slot easily.

  Answered 4 years ago by Tinnu

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Q: QuestionMy iPad Air 4 won’t connect to Logitech keyboard?

Asked 4 years ago by Ellen.

• A:Answer Hello Ellen, Please try disconnecting and reconnecting. Sometimes the Smart connector just does not catch right. If that still does not work, you may have received a defective unit. But this folio does come with a 1 year warranty through Logitech, so we can get that replaced for you! Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360051727294-Warranty-Folio-Touch. -Danielle from Logitech

  Answered 4 years ago by Logitech

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